boAt Order Help Center – Complete Guide to Defective Products, Cancellations & Delivery Support

Are you facing any order-related issues? We are here to help you with a list of helpful queries that can resolve your problem.

What if the product I received is defective?

If you received a defective product, please try troubleshooting the product first – it resolves most of the issues.

A troubleshooting video is given here; follow the steps to resolve the problem.

If the issue persists, follow the steps below to start the resolution process:

Option 1: boAt Lifestyle Website

1. Visit our website: https://www.boat-lifestyle.com/
2. Click on the top right profile icon beside the search bar and then click on “Login”
3. Enter your mobile number and click on “Send OTP”. Enter the OTP received via SMS and click “Continue”
4. You have now successfully logged into your boAt Lifestyle account
5. Click on the profile icon again and select “My Orders”
6. Locate the product/order ID on the orders page
7. Click on the “Manage your order” tab on the right side against the order you want to exchange
8. Scroll down and click on “Exchange Item”

Note: Like-to-like replacements of only defective products are provided. The request for replacement should be raised within 7 days from the product delivery.

Option 2: Amazon Purchases

For Products Less Than INR 1700:

1. Log into your Amazon account
2. Go to “Returns & Orders” and locate the product
3. Select “Return or Replace Item”
4. Choose “Item is defective” as the reason for return
5. Follow the troubleshooting steps provided to address the issue
6. For further assistance, contact the manufacturer directly

For Products More Than INR 1700:

1. Log into your Amazon account
2. Go to “Returns & Orders” and locate the product
3. Select “Return or Replace Item”
4. Choose “Item is defective” as the reason for return
5. Follow the troubleshooting steps provided to resolve minor concerns
6. Contact Amazon: Upload photos of the issue, then select “Call Me” after uploading for specialized assistance
7. For further assistance, contact the manufacturer directly

Option 3: Flipkart Purchases

1. Log into your Flipkart account
2. Go to “My Orders” and locate the product
3. Select “Return or Replace Item”
4. Choose the reason for return
5. Follow the on-screen steps to complete the process

How can I change my delivery address?

Before the order is packed, cancel the order on the website and place the order again with the correct address.

Important: The delivery address cannot be changed once the product has been packed from the warehouse.

How can I cancel my order?

Note: You have the option to cancel your order before it is packed for dispatching. If the order has already been packed, the cancellation option shall not be available.

Steps to Cancel Your Order:

1. Visit our website: https://www.boat-lifestyle.com/
2. Click on the top right profile icon beside the search bar and click “Login”
3. Enter your mobile number and click “Send OTP”
4. Enter the OTP received via SMS and click “Continue”
5. You have now successfully logged into your boAt Lifestyle account
6. Click on the profile icon again and select “My Orders”
7. Locate the product/order ID on the orders page
8. Click on the “Manage your order” tab on the right side
9. Click on “Cancel Item”

How can I retrieve my lost invoice?

boAt Lifestyle Website:

1. Visit https://www.boat-lifestyle.com/
2. Click on the profile icon and click “Login”
3. Enter your mobile number and click “Send OTP”
4. Enter the OTP and click “Continue”
5. Click on profile icon and select “My Orders”
6. Locate the product/order ID
7. Click on “Manage your order” tab
8. Click on “Invoice” option to download it

Other Platforms:

How can I change my product color?

Important Notes:

• Changes/modifications requested in products, contact number, address, and/or Pin code cannot be processed once the order is completed
• We suggest you cancel the order before it is packed and place another order with the correct information (desired color)
• You won’t be eligible to cancel the order once it is packed

What if delivery shows “Delivered” but I haven’t received it?

1. Check with neighbors and/or security personnel of your building in case they received the delivery
2. Try reaching out to the courier delivery boy through phone (if contact information is available in delivery message)
3. If still not resolved, contact boAt support at 022-6918-1920
4. Post the issue is raised with boAt support, we will investigate and get back within 7 to 10 working days

Important: The query must be raised within 48 hours of the courier being marked delivered, otherwise we will not be able to help.

What if I receive an incomplete or wrong order?

Note: The query must be raised within 48 hours of delivery, otherwise we will not be able to help.

How to Report the Issue:

1. Visit https://www.boat-lifestyle.com/
2. Log in to your account
3. Go to “My Orders” section
4. Click on “Exchange Item” and select the appropriate reason
5. After receiving your concern, it will take around 7 to 10 working days for investigation
6. For further queries, contact boAt support at 022-6918-1920

Do you have queries for Bulk Sales?

Drop your query at [email protected] and the concerned person will get back to you at the earliest possible.

Contact boAt Support

For official details and support:
Visit boAt Order Support Page