Samsung Mobile Exchange Offer in India [2025]

Upgrading to a new smartphone has never been easier, thanks to Samsung’s Mobile Exchange program in India. Whether you’re looking to trade in your old device for the latest Galaxy model or simply want to make the most of your existing phone, Samsung’s exchange program offers a seamless and hassle-free experience. In this blog, we’ll walk you through everything you need to know about the Samsung Mobile Exchange program, from how it works to the eligibility criteria and more.

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How Does the Samsung Mobile Exchange Program Work?

The process of exchanging your old mobile for a new one on Samsung Shop is straightforward. Here’s a step-by-step guide:

1. Select Your New Device: Visit the ‘Mobile’ page on Samsung Shop and choose the smartphone you want to purchase.
2. Choose the Exchange Option: On the product page, enter your pin code and click on the ‘Buy with Exchange’ option.
3. Select Exchange Type: Click on the “Exchange Now” button for either Instant Exchange or Easy Exchange.
   • Instant Exchange:
     • Select your old device’s brand and model from the dropdown menus.
     • Enter the IMEI number of your old device.
     • The discounted price of the new phone will be displayed, and you can proceed to buy it.
     • Your old device will be picked up at the time of delivery of the new phone.
   • Easy Exchange:
     • Provide details of your old device (available on select devices only).
     • Check the assured value of your old phone.
     • Pay the full price of the new device.
     • After delivery, the Cashify team will collect your old device and provide cashback.

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Is My Device Eligible for Exchange?

To check if your old phone qualifies for the exchange offer, refer to the list of eligible devices in the Exchange offer form on Samsung Shop. The list is dynamic and depends on the exchange partners, so make sure to review it before proceeding.

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What Condition Should My Old Phone Be In?

Your old device must meet the following criteria:

• It should be in working condition.
• The display should be intact and functional.
• Normal wear and tear is acceptable, but the phone should not be damaged, broken, or tampered with.
• Ensure that you provide accurate details about your old device during the exchange process to avoid issues during pickup.

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Can I Exchange a Non-Working Phone?

Unfortunately, no. The exchange program requires your old phone to be in working condition with a functional display. Non-working devices are not eligible for exchange.

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How Do I Get the Best Price for My Old Phone?

Samsung’s exchange partners have a pro-rated value system for every eligible device. This ensures that you receive the best possible price for your old phone. The value is calculated based on the details you provide during the exchange process.

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How Do I Find My IMEI Number?

To locate your IMEI number:

• Dial *#06# on your phone.
• Check inside the battery compartment.
• Look in your phone’s settings.
• Refer to the original packaging.

If your phone has two IMEI numbers, you only need to provide one for the exchange process.

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Can I Exchange Multiple Devices?

No, the program allows you to exchange only one used product per new product order. You cannot exchange multiple devices for a single new phone.

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What If I Want to Exchange a Different Device Later?

Once you’ve placed your order, you must exchange the device you described during the ordering process. If the details don’t match at the time of delivery, the order will be cancelled.

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Do I Need Original Accessories and Packaging?

While it’s preferred to return your old device with its original accessories and packaging, it’s not mandatory. You can complete the exchange process without them.

Samsung’s Mobile Exchange program is a convenient way to upgrade to a new smartphone while getting value for your old device. With options like Instant Exchange and Easy Exchange, the process is designed to be quick and user-friendly. Just ensure your old phone meets the eligibility criteria, and you’re good to go!