Product Overview
Amkette XS Natural Plus – Wireless Mouse
Frequently Asked Questions
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What’s in the box?
The package includes:• 1 × Mouse
• 1 x 1.6m USB-A to USB-C Charging Cable
• 1 x QSG
What is the Natural+ mouse designed for?
The Natural+ is a multi-device wireless mouse built for productivity, precision control, and efficient multitasking across devices.
What are the key highlights of the Natural+?
It features multi-device connectivity (2.4G, 3 Bluetooth, and wired), OLED display, silent 7-button layout, high DPI up to 6400, long battery life, and web-based customization.
How many devices can it connect to?
It supports up to 5 devices — 1 via 2.4GHz, 3 via Bluetooth, and 1 via wired mode (auto-priority).
What makes the OLED display useful?
The OLED display shows battery percentage, active mode, and DPI level in real time, allowing quick status checks without software.
How do I connect using 2.4GHz mode?
Insert the USB receiver into your device and switch to 2.4G mode for instant connection.
How do I connect via Bluetooth?
Switch to BT1, BT2, or BT3 mode and pair the mouse via your device’s Bluetooth settings. It will appear as “XS Natural+ 1”, “XS Natural+ 2”, or “XS Natural+ 3”.
How does wired mode work?
Connect the mouse using the USB-A to USB-C cable. Wired mode takes priority automatically.
How do I switch between devices?
Use the dedicated switching button at the back to toggle between 2.4G, BT1, BT2, and BT3 modes.
What buttons are available on the mouse?
The mouse includes 7 buttons: Left Click, Right Click, Forward, Backward, DPI Button, Scroll (vertical), and Horizontal Scroll.
Are the buttons silent?
Yes, all buttons use silent Huano switches rated for up to 5 million clicks.
How do I adjust DPI?
Use the DPI button to cycle through 400, 800, 1200, 1600, 2400, 3200, and 6400 DPI levels.
What is the horizontal scroll feature used for?
It enables smooth side-to-side navigation, ideal for spreadsheets, editing timelines, and wide documents.
What information does the OLED display show?
It displays battery percentage, current connection mode, and DPI level.
Can I customize the mouse?
Yes, it supports web-based software for customization, macros, and advanced controls on both Windows and macOS.
What ensures smooth scrolling and control?
High-precision encoders and premium scroll components provide accurate and responsive scrolling.It enables smooth side-to-side navigation, ideal for spreadsheets, editing timelines, and wide documents.
What is the battery capacity and backup?
The mouse has an 800mAh rechargeable battery that provides up to 135 hours of usage.
How do I charge the mouse?
Use the included USB-A to USB-C cable to charge the mouse.
Does the mouse have power-saving features?
Yes, it enters standby after 1 minute and deep sleep after 15 minutes of inactivity.
How do I wake the mouse?
Move the mouse to wake from standby, or click a button to wake from deep sleep.
Which devices are supported?
The mouse works with laptops, desktops, and other devices supporting USB or Bluetooth connectivity.
Which operating systems are supported?
It supports both Windows and macOS via web-based software.
Can I use it across multiple devices and OS?
Yes, you can connect to multiple devices across different operating systems and switch between them easily.
The mouse is not connecting. What should I do?
Ensure the correct mode (2.4G, Bluetooth, or wired) is selected and reconnect.
Bluetooth pairing is not working.
Make sure you are in the correct BT mode and re-pair from your device settings.
The OLED display is not showing information.
Ensure the mouse is powered on and sufficiently charged.
Cursor movement is not smooth.
Check the surface and ensure PTFE feet are clean.
DPI is not changing.
Press the DPI button multiple times to cycle through all levels.
The mouse is not responding after inactivity.
Wake it by moving or clicking, as it may be in standby or deep sleep mode.
The web control center is not detecting the mouse.
Ensure the mouse is properly connected and refresh the browser.
Custom settings or macros are not working.
Reapply and save settings in the web software.
Changes are not reflecting on the mouse.
Reconnect the mouse or switch modes to apply changes.
The web software is not loading properly.
Try a different browser or ensure a stable internet connection.
Settings are getting reset.
Ensure configurations are saved before disconnecting the mouse.
How do I reset the mouse to factory default settings?
Use the reset or default option available in the web control center to restore all settings to factory defaults. This will remove all custom configurations and revert the mouse to its original state.