Problem: Headphones won’t connect

Solution:
1. Verify blue & red LEDs are flashing alternately (pairing mode)
2. Ensure device is within 10 meters with no obstructions
3. Try passcode 0000 if prompted
4. Clear pairing list: Press & hold Power + MFB for 3 seconds
5. Factory reset if issue persists
6. Check boAt Hearables app Smart Diagnostics for firmware issues

Problem: Not showing in Hearables app “My Devices”

Solution:
1. Check pairing mode (red & blue LEDs flashing)
2. Update boAt Hearables app to latest version
3. Enable location permission in app
4. Use “Pull down to refresh” in My Devices section
5. Turn OFF and back ON Bluetooth on your device
6. Close and reopen Hearables app
7. Factory reset via app: Troubleshooting > Malfunctioning > Reset My Device

Problem: Frequent disconnections

Solution:
1. Restart the headphones
2. Check for obstructions between headphone and device
3. Move closer to device (within 10m)
4. Factory reset by holding Power + MFB for 3 seconds in pairing mode
5. Test with different media devices

Problem: Multipoint connectivity not working

Solution:
1. Pair with first device via Bluetooth
2. Turn OFF both headphones and first device’s Bluetooth
3. Power ON headphones and second device
4. Pair second device
5. Turn ON first device’s Bluetooth (should auto-reconnect)
6. Check Hearables app System tab: Multipoint Connectivity is ON by default
7. Test with different device combinations

Problem: Sound distorted, low volume, or low quality

Solutions (try in order):
1. Check Dolby Audio in app: Go to Sound tab > ensure Dolby Audio is ON if you want enhanced audio
2. Reset EQ settings: Go to Sound tab > boAt Equalizer > select “Default”
3. Disable device EQ: Check your phone’s sound settings and disable phone-level EQ
4. Clean microphone holes: Earwax buildup can affect audio, use cotton swab
5. Run Smart Diagnostics: Tap “Diagnose My Device” at bottom of Hearables app
6. Factory reset headphones
7. Try different devices to isolate the problem

Problem: Volume changes automatically

Solution:
1. Disable device EQ or “Smart Volume” features on your phone
2. Test with different media players (YouTube, Spotify, etc.)
3. Test on different devices to see if issue persists
4. Check Hearables app Sound settings for any aggressive EQ modes

Problem: Won’t charge or charges very slowly

Solution:
1. Check LED indicator: Red LED should be solid ON during charging
2. Use correct charger: Only use 5V/2A adapter (ASAP™ Charge requirement)
3. Try different cable: Use another USB Type-C cable to test
4. Clean charging port: Gently clean with cotton swab for dirt/dust
5. Check charging completion: Full charge when red LED turns OFF
6. Run Smart Diagnostics: Check battery status in Hearables app
7. Test battery drain: If charge doesn’t last, battery may be degraded

Problem: Microphone not working or muffled

Solution:
1. Restart headphones to clear any temporary issues
2. Inspect microphone holes: Look for dirt, dust, or earwax blockage
3. Clean carefully: Use cotton swab; never insert objects into mic holes
4. Check for water: If water got inside mic, blow dry from distance
5. Test on different apps: Try WhatsApp, Phone, Telegram to isolate issue
6. Move closer to device: Ensure headphones within 10m range
7. Factory reset via app: Go to System > Check for Updates to reset firmware
8. Run Smart Diagnostics: Test mic function directly in Hearables app

Problem: Headphones won’t power ON

Solution:
1. Charge fully until red LED turns OFF
2. Try different USB cable and charger (5V/2A only)
3. Check for physical damage or mishandling
4. Ensure not exposed to extreme heat or cold
5. Let battery charge for at least 1 hour

Problem: Touch controls not working

Solution:
1. Unpair and re-pair: Forget from Bluetooth, then pair again
2. Check app settings: Go to Touch tab > ensure Swipe Mapping is ON
3. Test with different devices: Rule out device compatibility
4. Verify media player support: Some apps may not support touch controls
5. Customize button mapping: Touch tab > Multifunction Button settings
6. Factory reset if controls still unresponsive

Problem: Voice assistant not activating

Solution:
1. Enable on phone: Google Assistant or Siri must be enabled
2. Correct press duration: Hold MFB for 1 second (not longer)
3. Check device restrictions: Some devices may restrict this feature
4. Test with different devices: Try on another phone
5. Update firmware: Go to System tab > Check for Updates in app

Q: Is 80-hour battery realistic?

A: Yes, at 60% volume. Higher volumes and active features (Dolby Audio, calls) reduce playtime. This is approximate range, actual may vary based on usage.

Q: What’s the difference between Dolby Audio and Signature Sound?

A: Dolby Audio provides enhanced, dynamic sound. Signature Sound is boAt’s tuned audio character. Press MFB once in app to toggle between them.

Q: Can I swim with these headphones?

A: No. IPX5 means splash and sweat proof, not waterproof. Do not submerge or use during swimming/showers as it may cause damage.

Q: Does it have Active Noise Cancellation (ANC)?

A: No. It has AI-ENx™ Technology for clear calls, but not active noise cancellation. It features good passive isolation though.

Q: Can I turn off voice prompts?

A: No, voice prompts are integrated into the device and cannot be disabled or lowered separately.

Q: What’s ASAP™ Charge?

A: boAt’s fast-charging technology: 10 minutes of charging gives 10 hours of playback. Requires 5V/2A USB Type-C charger for optimal speed.

Q: Is BEAST™ Mode good for gaming?

A: Yes, 60ms low latency is great for casual gaming and video streaming. Not suitable for competitive esports.