1. Check that the earphones are in pairing mode (alternate red/blue LED flashes)
2. Confirm the device is within 10m range with no obstructions
3. Verify the connecting device supports Bluetooth
4. If prompted for a passcode, enter 0000
5. Clear the pairing list: press and hold the ANC button + Volume Down for 5 seconds
6. Forget the device on Bluetooth and update mobile software; factory reset if needed

1. Check the earphones are in pairing mode (alternate red/blue LED flashes)
2. Ensure the Hearables app is updated to the latest version
3. Use “Pull down to refresh” if the device doesn’t appear
4. Confirm you’re within 10m range and Bluetooth is ON
5. Try closing and reopening the app, or factory reset if it persists

1. Unpair/forget the neckband from your Bluetooth device first
2. In pairing mode, press and hold the ANC + Volume Down buttons for 5 seconds to clear paired devices
3. Purple LED flashes for 1 second confirming a successful reset
4. Alternatively, reset via the Hearables app: Troubleshooting (“?”) > Malfunctioning > Reset My Device

1. Pair the neckband to the first device via standard Bluetooth pairing
2. Turn off both the earphones and the Bluetooth on the first device
3. Switch the earphones back on and pair to the second device
4. Turn the first device’s Bluetooth back on – both should now stay connected
5. Try dual pairing with other devices to isolate the issue

1. Test the charging cable on another device, or try a different cable
2. Use only 5V/2A chargers for correct voltage
3. Charge until the red light turns off completely
4. Check the battery hasn’t been tampered with or exposed to electrical damage
5. Clean the charging port with a cotton swab if clogged with dirt
6. Confirm the adapter and cable support fast charging

1. Set your phone’s equalizer to Normal/Default/Zero/None
2. Reset the device or clear the paired devices list
3. Clean ear wax buildup with a cotton swab and alcohol, then air dry
4. Ensure no obstructions and stay within 10m Bluetooth range
5. In the app, check that Spatial Audio is turned OFF

1. Check for dust or obstruction inside the earphones
2. Check for ear wax accumulation
3. Inspect ear tips for damage and try replacing them
4. Check whether sweat or water has entered the earphones

1. Check if Spatial Audio mode is turned ON – deactivate it in the app or press the ANC button twice (the Equalizer won’t work while Spatial Audio is active)
2. Try factory resetting the device
3. Run Smart Diagnostics in the Hearables app to check for firmware-related issues

1. Check equalizer settings on the connected device
2. Test with different media players and devices to isolate the issue

1. Confirm the device has been fully charged (solid red LED turns off when complete)
2. Use only 5V/2A chargers
3. Check for mishandling, broken wires, or exposure to sunlight/fire hazards

1. Test whether controls work while connected to a different device
2. Forget the device and pair again
3. Verify the media player supports Bluetooth controls
4. Check for physical damage or hazard exposure

1. Check that Google Assistant or Siri is enabled on your paired device
2. Press the MFB 3 times; this may be restricted by default on some devices

1. Reset the earphones
2. Ensure the microphone isn’t blocked by any particles
3. Hold the microphone at an adequate distance to pick up your voice
4. Test with a voice recorder to confirm mic function
5. Check the mic wasn’t exposed to sunlight, fire, or liquid beyond its resistance rating

Rockerz Zen ANC offers up to 40 hours of playtime in non-ANC mode, or 28 hours with ANC active, at approximately 60% volume. Full charging takes about 50 minutes.

Press the ANC button once to cycle through Ambient, ANC ON, and Normal (ANC off) modes. You can also select modes from the Sound tab in the Hearables app.

Yes, Rockerz Zen ANC includes ENx™ technology for clearer voice calls.

Rockerz Zen ANC supports 40ms low latency via BEAST™ Mode, suitable for entertainment and casual gaming, but it’s not intended for professional gaming equipment needs.

No, Rockerz Zen ANC does not support the Qualcomm aptX codec.

No, Rockerz Zen ANC does not support Clear Voice Capture (cVc) technology.

No, according to official specifications, ASAP™ Charge is not included on Rockerz Zen ANC. Standard charging takes approximately 50 minutes for a full charge.

While the earphones have IPX5 water and sweat resistance, it’s recommended they not be submerged in water directly or used for prolonged periods like swimming or showering, as it may cause damage.

Yes, Rockerz Zen ANC supports dual pairing. Toggle “Multipoint Connectivity” ON in the System tab of the Hearables app, or follow the manual dual-pairing steps in the pairing guide above.