1. Check if the issue happens on different media players/devices or only one specific device
2. Check if the connected device has any equalizer settings applied
3. Check for mishandling, broken wires, or exposure to sunlight, fire, or liquid
4. Check if a button is stuck between the control board and port – use a toothpick to free it

1. Pair to the first phone as usual, then switch it off, switch the earphone back on into pairing mode, and pair to the second phone
2. Switch off the earphone once more, then switch it on normally (short press until white light appears) – it should reconnect to the second phone automatically
3. Find “Rockerz 650” in the first phone’s Bluetooth settings and select it to pair – both phones should now be connected
4. Try dual pairing with other devices to isolate the issue

1. Test the Type-C cable on another device, or try a different cable
2. Use a 5V/2A charger with the correct specification
3. Charge until the red LED turns completely green on the left earcup
4. Check the battery hasn’t been tampered with or exposed to electrical damage
5. Clean the charging port with a cotton swab or blow dry it if clogged with dirt
6. Check the Type-C port pin isn’t damaged or liquid-affected

1. Set the connected device’s equalizer to standard/normal
2. Ensure you’re within 10m Bluetooth range with no obstructions
3. Check whether distortion happens at all volumes or only at high volume
4. Test with different media players and devices to isolate the issue
5. Clean ear wax buildup on the earcups with a cotton swab and mild alcohol, then air dry

1. Check equalizer settings on the connected device
2. Test with different media players and devices to isolate the issue
3. Check if a button is stuck between the control board and port

1. Confirm the device is fully charged (red light turns off from steady)
2. Use only 5V/2A chargers
3. Check for mishandling, broken wires, or exposure to sunlight/fire
4. Ensure the earcups are seated properly and volume isn’t at zero
5. Untangle any twisted cables

1. Test whether touch controls work while connected to a different device
2. Forget the headphone in Bluetooth settings and re-pair
3. Verify the media player supports the headphone’s controls
4. Check for physical damage or hazard exposure

1. Check that Google Assistant or Siri is enabled on your paired device
2. Long press for 2 seconds and release; this may be restricted by default on some devices

1. Check the microphone isn’t blocked
2. Hold the microphone at an adequate distance to pick up your voice
3. Check it wasn’t exposed to sunlight, fire, or liquid beyond its resistance rating
4. Clean the mic hole with a cotton swab or toothpick if clogged with dirt or sweat, or use a dryer for water

Rockerz 650 offers up to 60 hours of playback. A full charge takes approximately 1 hour.

boAt’s fast-charging technology that delivers up to 8 hours of playback from just 10 minutes of charging.

Rockerz 650 does not officially support fast charging and takes about 1 hour to fully charge; however, it also features ASAP™ Charge technology that can provide 8 hours of playback from a 10-minute top-up.

Yes, Rockerz 650 can be charged with a standard mobile charger.

Signature Sound Mode is boAt’s default Bass Mode, while Balanced Mode is more suited to podcasts, news, and voice-based media. Short press the EQ button to switch between them.

No, Rockerz 650 does not support low latency, but it can still be used for casual gaming, entertainment, and streaming.

No, Rockerz 650 does not support the Qualcomm aptX codec.

No, Rockerz 650 does not support cVc (Clear Voice Capture) technology.

No, Rockerz 650 does not have AUX support – it is Bluetooth only.

No, it’s recommended you don’t attempt this – doing so may void your warranty and could damage the product.

Yes, Rockerz 650 has a dedicated mic built for calls and recording.