1. Check the earbuds are in pairing mode (alternating LED flashes on both earbuds)
2. Confirm the device is within 10m range with no obstructions
3. Clear pairing history and attempt a fresh connection
4. If prompted for a passcode, enter 0000 or 1234
5. Forget the device, update mobile software, or factory reset if the issue persists
6. In the app: run Smart Diagnostics to check Bluetooth connectivity issues

1. Check the earbuds are in pairing mode
2. Update the Hearables app to the latest version
3. Confirm the case lid is open and the earbuds are taken out
4. Stay within 10m Bluetooth range and check Bluetooth is on
5. Close and reopen the app, or factory reset if it still doesn’t appear

1. Take both earbuds out of the case together – they should enter Connection Mode with alternating red/blue LEDs
2. Place the earbuds back in the case, then try using them again to see if it auto-connects
3. Try a factory reset if the issue persists

1. Restart the device
2. Remove obstructions and move closer to the connected device
3. Reset the earbuds: place them in the case, close the lid, then long-press the reset button on the case for 10 seconds – the case LED flashes 5 times and the earbud LEDs also flash red to confirm

1. Test with a different cable; avoid 9V or 12V chargers which can damage the case
2. Check the case LED for battery status – flashing red/white/green indicates charging by level, solid green means fully charged

1. Ensure the case itself is charged
2. Check the earbuds are seated in the case in the correct orientation – blue LED flashes 5 seconds once fully charged
3. Clean the magnetic charging pins on both the case and earbuds with a cloth dipped in mild alcohol, using medium pressure
4. In the app: run Smart Diagnostics to check for battery-related issues

1. Set your phone’s equalizer to Normal/Default/Zero/None
2. Perform a factory reset
3. Dry out any water droplets from a distance with a blow dryer
4. Clean ear wax buildup from the earbuds
5. In the app: check that Spatial Audio is turned OFF, and run Smart Diagnostics for speaker issues

1. Confirm the earbuds are fully charged (blue LED flashes rapidly 5 times when complete)
2. Check if In-Ear Detection is off in the app and try reinserting the earbuds
3. Verify the charger voltage and case charge-level lights
4. Check for mishandling, broken wires, or hazard exposure

1. Clean the mesh and ear tips with an alcohol-dipped cotton swab if clogged with ear wax
2. Ensure the earbuds are properly inserted with the right ear tip size for a secure fit
3. Hold the earbuds by the stem (not the top panel) when inserting them
4. Try a factory reset

1. Test whether controls work while connected to a different device
2. Verify the media player supports the earbuds’ controls
3. Check for physical damage or hazard exposure

1. Confirm your earbuds have been paired to the device at least once before
2. Check Bluetooth is on and the earbuds are in the device’s paired list
3. Try a factory reset

1. Restart the device
2. Try a factory reset
3. Stay within 10m Bluetooth range with no obstructions
4. Clean the mic with a cotton swab dipped in mild alcohol if sweat or water got inside
5. In the app: run Smart Diagnostics to check for mic issues

Rockerz 480 offers up to 50 hours of total playtime combining the earbuds and charging case. Earbuds charge fully in 30 minutes; the case takes about 1.5 hours.

Yes, with 4 AI-ENx™ equipped mics total (dual mic per earbud) for clearer calls.

Rockerz 480 supports 65ms low latency via BEAST™ Mode for entertainment and casual gaming, but it’s not intended for professional gaming equipment needs.

No, Rockerz 480 does not feature Active Noise Cancellation.

No, Rockerz 480 does not support the Qualcomm aptX codec. It supports AAC and SBC.

No, the earbuds don’t have integrated volume controls – volume must be adjusted from your connected Bluetooth device. Make sure Bluetooth/phone volume syncing is enabled in your device’s Bluetooth settings.

No, Rockerz 480 does not have a dedicated voice assistant activation feature.

No, the voice prompts are built into the earbuds and currently cannot be adjusted or disabled.

While the earbuds have IPX4 water and sweat resistance, it’s recommended they not be submerged in water directly or used for prolonged periods like swimming or showering, as it may cause damage.

IWP™ lets already-paired earbuds reconnect to your phone instantly upon opening the case, without needing to take them out first – as long as Bluetooth is on for your media device.