1. Ensure Bluetooth is ON and the earphones are in pairing mode (alternating white/red LED flashes)
2. Confirm the device is within 10m range with no obstructions
3. If prompted for a passcode, enter 0000 or 1234
4. Clear the pairing list with a factory reset
5. Check for software issues on your phone; try forgetting the device or updating mobile software

1. Unpair the device from Bluetooth and power it back on
2. While the pairing LEDs are blinking, long press both volume buttons simultaneously for 5 seconds – the white LED stays on for 2 seconds to confirm the reset

1. Pair to the first phone as per usual procedure, then switch off both the earphones and the first phone’s Bluetooth
2. Switch the earphones back on and pair to the second phone
3. Switch the first phone’s Bluetooth back on – the earphones should reconnect to both
4. Try dual pairing with other devices to isolate the issue

1. Test the charging cable with another device
2. Use only a 5V/2A wall adapter
3. Check for dirt or debris in the charging port and clean with a cotton swab
4. Verify the battery wasn’t tampered with or exposed to electrical damage

1. Set your phone’s equalizer to normal/default/none/0 (see phone-specific EQ paths below)
2. Perform a factory reset
3. Clean ear wax buildup and gently blow dry from a distance if water droplets are present (avoid overheating)

1. Check equalizer settings on the connected device
2. Test with a different media player or device to isolate the issue

1. Confirm the device has been fully charged (solid red LED turns off when complete)
2. Test the charging wire with another device
3. Verify the charger voltage is 5V/2A
4. Clean the charging port if clogged with dirt
5. Check for mishandling, broken wires, or extreme heat exposure

1. Unpair/Forget the device and pair again
2. Test controls when connected to a different device
3. Verify the media player supports Bluetooth controls
4. Check for physical damage or hazard exposure

1. Check that Google Assistant or Siri is enabled on your paired device
2. Long press the MFB for 2 seconds; this may be restricted by default on some devices

1. Restart the device
2. Perform a factory reset
3. Ensure no objects obstruct the connection; move closer to your device
4. Check the microphone hole for dirt or earwax and clean gently

Rockerz 255 Max offers up to 30 hours of playtime, with a full charge taking about 50 minutes.

Yes, Rockerz 255 Max has a dedicated mic perfect for calls and recording.

Yes, Rockerz 255 Max supports dual pairing, letting you connect two devices simultaneously.

Double press the MFB to switch among EQ modes: Signature Mode (bass-centric), Pop Mode, and Balanced Mode.

Triple press the MFB to switch to low-latency BEAST Mode. Triple press again to return to normal music mode.

Yes, Rockerz 255 Max supports aptX. For this codec to work, your media device must also support aptX.

Yes, Rockerz 255 Max supports Clear Voice Capture (cVc) technology, used for noise cancelling and enhancing selective listening.

Rockerz 255 Max features low latency for entertainment needs. It’s okay for casual gaming, but not intended for professional gaming – performance also depends on the connected media device.

Rockerz 255 Max earphones are IPX5 certified, meaning they can withstand a low-pressure water jet spray but cannot withstand being submerged in water. It’s recommended not to use them during swimming sessions.