📄 Original Source: boAt Official Support – Rockerz Arc Plus
boAt Rockerz Arc Plus
Neckband Earphones with Spatial Audio, Adaptive EQ & AI-ENx™ Tech
Surround Sound with Spatial Audio
Rockerz Arc Plus dives you into a surround sound experience with Spatial Audio, perfect for music lovers and gamers alike:
- Spatial Audio – Immersive surround sound via Hearables app
- boAt Adaptive EQ – Personalized sound profile
- AI-ENx™ Technology – AI-enabled noise cancelling mic
- BEAST™ Mode – 65ms low latency for gaming
- ASAP™ Charge – 10 min charge = 10 hrs playtime
- Dual Pairing – Connect two devices (ON by default)
- IPX4 Water Resistant – Built for durability
Key Features at a Glance
🎧 Spatial Audio
Toggle in the app for immersive surround sound
🎵 50 Hours Playtime
Music playtime and talk time
⚡ ASAP™ Charge
10 mins charging = 10 hrs playtime
🎮 65ms BEAST™ Mode
Low latency mode for casual gaming
Full Specifications
| Specification | Details |
|---|---|
| Type | Bluetooth Wireless Neckband Earphones |
| Bluetooth Version | V5.3 |
| Driver Size | 10mm × 2 |
| Music Playtime | Up to 50 Hours |
| Talk Time | Up to 50 Hours |
| Battery Capacity | 220mAh |
| Charging Time | 60 Minutes |
| Charging Interface | USB Type-C |
| Frequency Response | 20Hz – 20kHz |
| Transmission Range | 10 Meters |
| Water Resistance | IPX4 |
| Number of Microphones | 1 |
| Environmental Noise Cancellation | Yes; AI-ENx™ |
| BEAST™ Mode | Yes; 65ms Low Latency |
| ASAP™ Charge | Yes; 10 mins = 10 hrs playtime |
| Active Noise Cancellation (ANC) | No |
| aptX Codec | No |
Technology & Features
Spatial Audio
Dive into a surround sound experience where every beat, note, and sound effect comes to life. Activate it from the “Sound” tab in the boAt Hearables app by sliding the “Spatial Audio” toggle to ON; slide it again to deactivate.
boAt Adaptive EQ
Set up a personalized audio profile from the “Sound” tab in the Hearables app by tapping “Set Up Adaptive EQ” and completing the sound personalization steps. Once created, toggle “boAt Adaptive EQ” ON to activate your custom sound profile, or tap “Reconfigure” to redo the personalization steps.
AI-ENx™ Technology
An AI-enabled noise-cancelling microphone reduces background noise for clearer voice calls.
BEAST™ Mode (Low Latency)
Rockerz Arc Plus supports 65ms low latency for entertainment and casual gaming. It’s not intended for professional gaming equipment needs.
ASAP™ Charge Technology
10 Minutes = 10 Hours of Playtime
boAt’s patented fast-charging technology provides exceptional battery efficiency (may vary by conditions). Follow the charging norms mentioned in the product smart guide.
Customizable Touch Controls
The Multifunction Button’s single-press (default: Play/Pause) and double-press (default: Reject Call) actions can be remapped in the Hearables app to Volume Up, Volume Down, Previous Track, Next Track, Voice Assistant, or BEAST™ Mode toggle.
Multifunction Button (MFB) Controls
| Action | Function |
|---|---|
| Separate the magnetic buds | Smart Power ON (blue LED flashes 1 sec) |
| Connect the magnetic buds together | Smart Power OFF (red LED blinks once) |
| Press & hold MFB (3 sec) | Manual Power ON |
| Press & hold MFB (5 sec) | Manual Power OFF |
| Press & hold EQ + Volume Down (5 sec) in pairing mode | Factory Reset / Clear paired devices |
| Press MFB once | Play/Pause, Answer/End call |
| Press MFB twice | Reject call (during ring) |
| Press MFB 3 times | Activate Voice Assistant |
| Press & hold Volume Up (2 sec) | Next Track |
| Press & hold Volume Down (2 sec) | Previous Track |
| Short press Volume +/- | Adjust Volume |
Note: Single-press and double-press MFB actions can be customized via the Hearables app’s touch control settings.
Pairing & Connectivity
Initial Pairing
- Separate the magnetic buds – both earphones automatically enter pairing mode with alternating red/blue LED flashes
- Turn on Bluetooth on your device and scan for available devices
- Search for ‘Rockerz Arc Plus’ and tap to pair
- Enter passcode 0000 if prompted
- Once connected, a solid blue LED flashes for 3 seconds to confirm successful pairing
Dual Pairing (Connect 2 Devices)
Dual pairing is ON by default. To set it up manually:
- Pair Rockerz Arc Plus to your first media device via Bluetooth
- Turn off both the earphones and the Bluetooth on the first device
- Switch on the earphones and pair to your second media device
- Switch the first device’s Bluetooth back on – both devices should now stay connected
Dual pairing can be toggled OFF/ON from the “Multipoint Connectivity/Dual Pairing” switch in the System tab of the Hearables app.
boAt Hearables App
Installing the App
- Scan the QR code on the Hearables app download card in the packaging box, or
- Download boAt Hearables from the Google Play Store (Android)
- Download from the App Store (iOS)
Connecting via the App
- Separate the magnetic buds (alternating red/blue LED = pairing mode)
- Log in to your boAt Hearables account (set up with phone number, name, and email)
- Enable Bluetooth and location permission when prompted
- Go to “My Devices” – Rockerz Arc Plus shows as “Ready to Pair”; pull down to refresh if it doesn’t appear
- Tap the Rockerz Arc Plus name card and accept the pairing pop-up notification
- Optionally save the device to your Google account for faster future pairing
App Features
- Spatial Audio: Sound tab toggle for immersive surround sound
- boAt Adaptive EQ: Sound tab – “Set Up Adaptive EQ” for a personalized audio profile
- Multipoint/Dual Pairing: Toggle in the System tab (ON by default)
- Touch Control Customization: Remap MFB single/double-press actions
- Smart Diagnostics: “Diagnose My Device” to test Bluetooth, mic, speaker, and battery (firmware-level checks only)
- Factory Reset via App: Troubleshooting (“?”) > Malfunctioning > Reset My Device
- User Manual: System tab > User Manual > Know More
LED Indicator Guide
- Power ON: Blue LED ON for 1 second
- Power OFF: Red LED blinks once
- Pairing mode: Red and blue LEDs blink alternately
- Pairing successful: Solid blue LED flashes for 3 seconds
- Pairing failed (5 min timeout): Red LED flashes once, then earphones auto power off
- Connected: Blue LED flashes on both sides; no flash while media is playing
- Charging: Red LED remains solid ON
- Fully charged: Red LED turns OFF
- Playing music: All LEDs OFF (“Connected” status remains active)
- Low battery (<10%): Red LED blinks every 30 seconds with a tone prompt
- Factory reset successful: Red and blue LEDs flash alternately for 1 second
Charging & Battery
How to Charge
- Plug the provided USB Type-C cable into the earphones and connect the other end to a laptop, wall adapter, or power bank
- Use a 5V/2A wall adapter and a standard cable with 35 strands @ 0.10mm diameter/strand
- Full charge takes up to 60 minutes
- Red LED remains solid while charging and turns off once complete
- It’s recommended to fully charge the neckband before first use
Troubleshooting Guide
Bluetooth Connectivity Issues
Neckband not connecting via Bluetooth
- Ensure the earphones are in pairing mode (alternating red/blue LED flashes)
- Confirm the device is within 10m range with no obstructions
- Clear the pairing list by holding the EQ and Volume Down buttons together for 5 seconds
- Check the connecting device supports Bluetooth connections
- If prompted for a passcode, enter 0000
- Check for software issues on your phone; try forgetting the device or updating mobile software; try a factory reset if it still doesn’t work
- In the app: run Smart Diagnostics to check for firmware-level Bluetooth issues
Neckband not showing in “My Devices” on the Hearables app
- Check the earphones are in pairing mode (alternating red/blue LED flashes)
- Update the boAt Hearables app to the latest version
- Use “Pull down to refresh” on the app
- Confirm the device is within 10m range with no obstructions and Bluetooth is turned on
- Forget the earphones from the device’s Bluetooth list, update mobile software, or try a factory reset
- Try closing and reopening the app
One side not working or disconnecting frequently
- Restart the device
- Try a factory reset
- Check if the issue happens on different devices and media players
- Clear obstructions and move the device closer to the earphones
Dual pairing not working
- Pair to the first phone as usual, then switch off both the earphones and the first phone’s Bluetooth
- Switch the earphones back on and pair to the second phone
- Switch the first phone’s Bluetooth back on – the earphones should reconnect to both
- Try dual pairing with other devices to isolate the issue
Charging Issues
Neckband not charging
- Test the charging cable with another device
- Use only a 5V/2A wall adapter
- Check the charging is done until the red LED turns off
- Verify the battery wasn’t tampered with or exposed to electrical damage
- Check for dirt or debris in the charging port and clean with a cotton swab
- Confirm the adapter and cable support fast charging
- In the app: run Smart Diagnostics to check for firmware-level battery issues
Sound Issues
Sound is distorted, low volume, low bass, or muffled
- Set your phone’s equalizer to normal/default/none/zero
- Perform a factory reset
- If water droplets are present, use a blow dryer from a distance to dry them out
- Clean any ear wax buildup on the earphones
- In the app: check that Spatial Audio is turned OFF, and run Smart Diagnostics to check for speaker issues
Volume changes automatically
- Check equalizer settings on the connected device
- Test with a different media player or device to isolate the issue
Power & Control Issues
Neckband doesn’t power on
- Confirm the device has been fully charged (solid red LED turns off when complete)
- Verify the charger voltage is 5V/2A
- Check for mishandling, broken wires, or exposure to direct sunlight or fire hazards
Built-in controls not working
- Unpair/Forget the device and pair again
- Test controls when connected to a different device
- Verify the media player supports Bluetooth controls
- Check for physical damage or hazard exposure
Voice assistant doesn’t wake up
- Check that Google Assistant or Siri is enabled on your paired device
- Press the MFB 3 times to activate; this may be restricted by default on some devices
Microphone Issues
Microphone not working or has muffled input
- Restart the device
- Try a factory reset
- Ensure the microphone isn’t blocked by dust
- Hold the microphone at an adequate distance to pick up your voice
- Check it wasn’t exposed to hazards like direct sunlight, fire, or water beyond its resistance rating
- In the app: run Smart Diagnostics to check for firmware-level mic issues
Phone-Specific EQ Settings
| Phone Brand | EQ Path |
|---|---|
| Vivo | i Music > Audio effect > Deep space sound effects > Equalizer |
| Xiaomi | Settings > Sound & vibration > Sound effects > Graphic equalizer |
| Samsung | Settings > Sound quality and effects > Equalizer |
| Realme | Settings > Sound > Equalizer (varies by UI version) |
| Oppo | Settings > Sound & vibration > Equalizer |
| Apple | Settings > Music > EQ |
| Motorola | Settings > Sound > Audio effects |
| Poco | Settings > Sound & Vibration > Graphic Equalizer |
| OnePlus | Settings > Sound Quality & Effects > Audio Tuner |
Frequently Asked Questions
How long is the battery life?
Rockerz Arc Plus offers up to 50 hours of music playtime and talk time. Full charging takes up to 60 minutes.
What is Spatial Audio?
Spatial Audio delivers a surround sound experience, making music, movies, and games feel more immersive. Toggle it ON from the “Sound” tab in the boAt Hearables app.
What is boAt Adaptive EQ?
Adaptive EQ creates a personalized audio profile based on your hearing preferences. Set it up via “Set Up Adaptive EQ” in the Sound tab of the Hearables app, then toggle it ON to activate.
What is ASAP™ Charge?
boAt’s patented fast-charging technology that provides up to 10 hours of playback from just 10 minutes of charging (may vary by conditions). Follow the charging norms in the product smart guide.
Is it good for gaming?
Rockerz Arc Plus supports 65ms low latency via BEAST™ Mode, suitable for entertainment and casual gaming, but it’s not intended for professional gaming equipment needs.
Does it have an AI-ENx™ enabled microphone?
Yes, Rockerz Arc Plus has an AI-ENx™ enabled microphone for clearer voice calls.
Can I connect two devices at the same time?
Yes, Rockerz Arc Plus supports dual pairing, which stays ON by default. It can be toggled off from the System tab in the Hearables app.
Does it have Active Noise Cancellation (ANC)?
No, Rockerz Arc Plus does not have ANC. It does include AI-ENx™ for call noise reduction, which is different from ANC for music playback.
Does it support the aptX codec?
No, Rockerz Arc Plus does not support the Qualcomm aptX codec.
Can I lower or turn off the voice prompts?
No, the voice prompts are built into the earphones and currently cannot be adjusted or disabled.
Can I submerge my earphones in water or swim with them?
While Rockerz Arc Plus has IPX4 water and sweat resistance, it’s recommended not to submerge them in water directly or use them for prolonged periods like swimming or showering, as it may lead to damage.
Need Help? Contact boAt Support
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Note: This guide is based on official boAt support documentation. For the most up-to-date information, visit boAt Support