1. Check the earphones are in pairing mode (alternating red/white LED flashes)
2. Confirm the device is within 10m range with no obstructions
3. Clear the pairing list by pressing the MFB on the left earphone 3 times
4. If prompted for a passcode, enter 0000
5. Check for software issues on your phone; try forgetting the device or updating mobile software, or try a factory reset

1. Pair to the first phone as usual, then switch off both the earphones and the first phone’s Bluetooth
2. Switch the earphones back on and pair to the second phone
3. Switch the first phone’s Bluetooth back on – the earphones should reconnect to both
4. Try dual pairing with other devices to isolate the issue

1. Restart the device
2. Check if the same issue happens on different devices and media players
3. Clear obstructions and move the device closer to the earphones
4. Try a factory reset

1. Test the charging cable with another device
2. Use only a 5V/2A wall adapter
3. Check the charging is done until the red LED turns off
4. Verify the battery wasn’t tampered with or exposed to electrical damage
5. Check for dirt or debris in the charging port and clean with a cotton swab
6. Confirm the adapter and cable support fast charging

1. Check the connected device’s equalizer settings are not applied/altered
2. Move closer to the connected device and remove any obstructions
3. Check whether distortion happens at all volumes or only at high volume
4. Test with different media players and devices to isolate the issue
5. Clean ear wax buildup with a cotton swab and alcohol, then gently blow dry from a distance

1. Check equalizer settings on the connected device
2. Test with different media players and devices to isolate the issue

1. Confirm the device has been fully charged (solid red LED turns off when complete)
2. Verify the charger voltage is 5V/2A
3. Check for mishandling, broken wires, or exposure to direct sunlight or fire hazards

1. Test whether the controls work while connected to a different device
2. Forget the device and re-pair it
3. Verify the media player supports these controls
4. Check for physical damage or hazard exposure

1. Try factory resetting the device
2. Ensure no objects are blocking the microphone
3. Hold the microphone at an adequate distance to pick up your voice
4. Check it wasn’t exposed to hazards like direct sunlight, fire, or water beyond its resistance rating

Rockerz 261 Pro offers up to 15 hours of music playtime. Full charging takes up to 1.5 hours via the magnetic charging cable.

Air Conduction Technology is an open-ear design that delivers sound without blocking your ear canal, letting you stay aware of your surroundings – ideal for running, commuting, and other active use.

boAt’s patented fast-charging technology that provides up to 150 minutes of playback from just 10 minutes of charging (may vary by conditions). Use a 5V/2A adapter for ASAP™ Charge to work effectively.

No, Rockerz 261 Pro does not support low latency or BEAST™ Mode.

Yes, Rockerz 261 Pro has AI-ENx™ enabled dual microphones for clearer voice calls.

Yes, Rockerz 261 Pro supports dual pairing, letting you connect two devices simultaneously.

No, Rockerz 261 Pro does not have ANC. It does include AI-ENx™ for call noise reduction, which is different from ANC for music playback.

No, Rockerz 261 Pro does not support the Qualcomm aptX codec. It supports AAC and SBC codecs.

No, Rockerz 261 Pro does not support Clear Voice Capture (cVc) technology.

No, the voice prompts are built into the earphones and currently cannot be adjusted or disabled.

While Rockerz 261 Pro has IPX4 water and sweat resistance, it’s recommended not to submerge them in water directly or use them for prolonged periods like swimming or showering, as it may lead to damage.