1. Check the earphones are in pairing mode (red and blue LEDs flashing alternately) by holding the MFB for 5 seconds
2. Confirm the device is within 10m range with no obstructions
3. Clear the pairing list by holding Volume Up and Volume Down together for 5 seconds in standby mode
4. Check the connecting device supports Bluetooth connections
5. If prompted for a passcode, try 0000 or 1234
6. Check for software issues on your phone; try forgetting the device or updating mobile software

1. Ensure there are no objects between the earphones and your wireless device
2. Ensure there is no radio or Wi-Fi interference nearby

1. Pair to the first phone as per usual procedure, then switch off the earphones
2. Switch the earphones back on, enter pairing mode, and pair to the second phone
3. Switch off the earphones once more, then switch them on normally (short press until LED comes on) so they auto-reconnect to the second phone
4. On the first phone, find “Rockerz 261” in Bluetooth settings and pair to it as well – both phones should now be connected
5. Try pairing with other devices to isolate the issue

1. Test the charging cable with another device
2. Use only a 5V/2A wall adapter
3. Check the charging is done until the LED turns completely blue
4. Verify the battery wasn’t tampered with or exposed to electrical damage
5. Check for dirt or debris in the charging port and clean with a cotton swab

1. Set your phone’s equalizer to normal/default/none/0 (see phone-specific EQ paths below)
2. Move closer to the connected device and remove any obstructions
3. Test with different media players and devices to isolate the issue
4. Clean ear wax buildup with a cotton swab and alcohol, then gently blow dry from a distance

1. Check equalizer settings on the connected device
2. Test with a different media player or device to isolate the issue

1. Adjust the volume on both your phone and the earphones
2. Make sure there’s no source of interference nearby
3. Keep the smartphone within Bluetooth range

1. Confirm the device has been fully charged (LED turns solid blue when complete)
2. Verify the charger voltage is 5V/2A
3. Check for mishandling, broken wires, or exposure to direct sunlight or fire hazards

1. Unpair/Forget the device and pair again
2. Test controls when connected to a different device
3. Verify the media player supports Bluetooth controls
4. Check for physical damage or hazard exposure

1. Check that Google Assistant or Siri is enabled on your paired device
2. Long press the MFB for 2 seconds to activate; this may be restricted by default on some devices

1. Ensure no objects are blocking the microphone
2. Hold the microphone at an adequate distance to pick up your voice
3. Check the microphone hasn’t been exposed to hazards like direct sunlight or fire
4. Check the microphone hasn’t been exposed to water beyond its resistance rating or dipped in liquid

Rockerz 261 offers up to 8 hours of playback time. Full charging takes around 2 hours; it does not support fast charging.

No, Rockerz 261 does not support low latency or BEAST™ Mode.

Rockerz 261 comes with IPX7 sweat and water resistance. It’s not recommended to submerge the device in water.

Yes. If a second phone rings while you’re on a call with the first, press the MFB to switch to the second call, placing the first on hold. Continue switching between calls with the MFB.

No, Rockerz 261 does not support the Qualcomm aptX codec.

No, Rockerz 261 does not support Clear Voice Capture (cVc) technology.

Yes, Rockerz 261 wireless earphones can be charged with a mobile charger. Note that the earphones cannot be turned on while charging.