1. Check the earphones are in pairing mode (alternating red/white LED flashes) by holding the MFB for 3 seconds
2. In pairing mode, clear the pairing list by holding the Volume Up and Volume Down buttons together for 5 seconds
3. Confirm the device is within 10m range with no obstructions
4. Check the connecting device supports Bluetooth connections
5. If prompted for a passcode, try 0000 or 1234
6. Check for software issues on your phone; try forgetting the device or updating mobile software

1. Pair to the first phone as per usual procedure, then switch off both the earphones and the first phone’s Bluetooth
2. Switch on the earphones and connect to the second phone, then switch on the first phone’s Bluetooth
3. The earphones should reconnect to the first phone with both phones now paired
4. Try dual pairing with other devices to isolate the issue

1. Restart the device
2. Try a factory reset
3. Check if the same issue happens on different devices and media players
4. Clear obstructions and move the device closer to the earphones

1. Test the charging cable with another device
2. Use only a 5V/2A wall adapter
3. Check the charging is done until the red light turns off (indicating a solid white LED for full charge)
4. Verify the battery wasn’t tampered with or exposed to electrical damage
5. Check for dirt or debris in the charging port and clean with a cotton swab
6. Confirm the adapter and cable support fast charging

1. Set your phone’s equalizer to normal/default/none/zero (see phone-specific EQ paths below)
2. Reset the device or clear the paired devices list
3. Ensure there’s no obstruction and you’re within the 10m Bluetooth range
4. Clean ear wax buildup with a cotton swab and alcohol, then gently blow dry from a distance

1. Check equalizer settings on the connected device
2. Reset the device or clear the paired devices list

1. Confirm the device has been fully charged first, until there’s a solid white LED indication
2. Try resetting the device
3. Use only 5V/2A chargers
4. Check for mishandling, broken wires, or exposure to direct sunlight or fire hazards

1. Test whether controls work while connected to a different device
2. Forget the device and pair it again
3. Verify the media player supports these controls
4. Check for physical damage or hazard exposure

1. Check that Google Assistant or Siri is enabled on your paired device
2. Long press the MFB for 1 second and release to activate; this may be restricted by default on some devices

1. Reset your Rockerz 245 V2 Pro
2. Ensure the microphone is not being blocked by any particles
3. Hold the microphone at an adequate distance to pick up your voice
4. Test by recording your voice on a voice recorder to confirm the mic is working
5. Check it wasn’t exposed to hazards like direct sunlight, fire, or water beyond its resistance rating

Rockerz 245 V2 Pro offers up to 30 hours of music playtime and talk time per charge. Full charging takes about 1 hour.

boAt’s patented fast-charging technology that provides up to 10 hours of playback from just 10 minutes of charging (may vary by conditions). Use a Type-C 5V/2A adapter for ASAP™ Charge to work effectively.

Rockerz 245 V2 Pro features 60ms low latency BEAST™ Mode, suitable for entertainment and casual gaming, but it’s not intended for professional gaming equipment needs. Low latency activates automatically once connected, no trigger required.

Yes, Rockerz 245 V2 Pro includes ENx™ technology for clearer voice calls, ideal for work calls.

Yes, Rockerz 245 V2 Pro supports dual pairing. Pair to your first device, switch both off, pair to your second device, then switch the first device’s Bluetooth back on to connect both.

Yes, Rockerz 245 V2 Pro has Qualcomm’s Clear Voice Capture (cVc) technology for noise cancelling and enhancing selective listening.

Rockerz 245 V2 Pro is IPX5 certified, meaning it can withstand a low-pressure water jet spray, but it cannot withstand being submerged in water. It’s recommended not to use it during swimming sessions.