1. Check the headphones are in pairing mode (alternating red/blue LED flashes) by holding the MFB for 5 seconds
2. Confirm the device is within 10m range with no obstructions
3. Clear the pairing list by holding Volume Up and Volume Down together for 5 seconds in standby mode
4. Check the connecting device supports Bluetooth connections
5. If prompted for a passcode, try 0000 or 1234
6. Check for software issues on your phone; try forgetting the device or updating mobile software

1. Pair to the first phone as per usual procedure, then switch off the headphones
2. Switch the headphones back on, enter pairing mode, and pair to the second phone
3. Switch off the headphones once more, then switch on normally (short press until light comes on) so they auto-reconnect to the second phone
4. On the first phone, find “Nirvana Eutopia” in Bluetooth settings and pair to it as well – both phones should now be connected
5. Try dual pairing with other devices to isolate the issue

1. Test the charging cable with another device
2. Use only a 5V/2A wall adapter
3. Check the charging is done until the red light turns off
4. Verify the battery wasn’t tampered with or exposed to electrical damage
5. Check for dirt or debris in the charging port and clean with a cotton swab
6. Confirm the adapter and cable support fast charging

1. Set your phone’s equalizer to normal/default/none/zero (see phone-specific EQ paths below)
2. Reset the device or clear the paired devices list
3. Ensure there’s no obstruction and you’re within Bluetooth range
4. Clean ear wax buildup on the earcups with a cotton swab and alcohol, then gently blow dry from a distance

1. Check equalizer settings on the connected device
2. Test with a different media player or device to isolate the issue

1. Confirm the device has been fully charged first, until the LED indicator turns off
2. Use only 5V/2A chargers
3. Check for mishandling, broken wires, or exposure to direct sunlight or fire hazards

1. Unpair/Forget the device and pair again
2. Test controls when connected to a different device
3. Verify the media player supports Bluetooth controls
4. Check for physical damage or hazard exposure

1. Check that Google Assistant or Siri is enabled on your paired device
2. Long press for 2 seconds and release; this may be restricted by default on some devices

1. Reset your Nirvana Eutopia
2. Ensure the microphone is not being blocked by any particles
3. Hold the microphone at an adequate distance to pick up your voice
4. Test by recording your voice on a voice recorder to confirm the mic is working
5. Check it wasn’t exposed to hazards like direct sunlight, fire, or water beyond its resistance rating

Nirvana Eutopia offers up to 20 hours of music playtime in standard mode (15 hours in head-tracked spatial mode), and up to 30 hours of talk time. Full charging takes 60-80 minutes.

Head-Tracked Spatial mode automatically recenters 3D spatial audio as you move your head, for a more immersive movie and gaming experience. Long press the 3D/Eutopic button for 2 seconds to switch between Head-Tracked Spatial (auto recentre) and Fixed Spatial (manual recentre) modes.

boAt’s patented fast-charging technology that provides up to 90 minutes of playback from just 10 minutes of charging (may vary by conditions). Use a Type-C 5V/3A adapter for ASAP™ Charge to work effectively.

Nirvana Eutopia features 65ms low latency via BEAST™ Mode, suitable for entertainment and casual gaming, but it’s not intended for professional gaming equipment needs.

Yes, Nirvana Eutopia is compatible with the boAt Hearables app for additional functions, though it does not support in-app OTA firmware updates.

Yes, Nirvana Eutopia supports a wired AUX connection.

No, Nirvana Eutopia does not support the Qualcomm aptX codec.

No, Nirvana Eutopia is not IPX4 certified and cannot withstand water jet spray or submersion. It’s recommended not to use it during swimming sessions.