boAt Wave Magma
Complete FAQ & Troubleshooting Guide
4.97 cm Screen Display | v5.3 Bluetooth Wireless | IP68 Water Resistance
Information compiled and verified from the official boAt Wave Magma support page.
4.97 cm
Screen Display
v5.3
Bluetooth Wireless
IP68
Water Resistance
About the Wave Magma
Meet the Wave Magma – a smartwatch designed to elevate your everyday lifestyle and fitness journey. With its stunning 1.96” AMOLED display, a premium polished finish, and advanced health tracking powered by the S1 processor, this timepiece combines cutting-edge technology with sleek craftsmanship.
Technical Specifications
| Specification | Details |
|---|---|
| Model | Wave Magma |
| Bluetooth Version | v5.3 |
| Charging Time | 2 Hours |
| Working Time | 5 to 7 Days |
| Screen Size | 1.96” (4.97 cm) |
| Working Temperature | 0 °C ~ 45 °C |
| Battery Capacity | 300 mAh |
| Water Resistance | IP68 |
| Sensors | Heart-Rate Sensor and Blood Oxygen Sensor (SpO2) |
| Android and iOS Version | Android 7.0 and above & iOS 14.0 and above |
Frequently Asked Questions & Troubleshooting Guide
Setup, Bluetooth & Connectivity
Q: How to install the App?
• Via QR Code Scanning:
• Find the QR code on the product manual of Wave Magma for installing the boAt Crest App on your device.
• Open the QR Code Scanner app on your device and scan the code present on the user manual as well as inside the watch settings.
• Thereafter, follow the on-screen instructions to install the boAt Crest app on your device.
• Via Searching the app on Google Play or Apple Play Store:
• On Google Play or the Apple App Store, in the search bar, type ‘boAt Crest’ and enter search.
• You will see the boAt Crest app in the search result list.
• Click on the install button to install the boAt Crest app on your media device.
Q: How to connect the device with the App?
• First, make sure that your phone version is either on Android 7.0 and above or iOS 12 and above.
• Download the boAt Crest application from Play Store (Android) and AppStore (iOS).
• When you open the app, please allow all permissions.
• Register with your mobile number by accepting the terms and conditions.
• You will receive a verification code as an SMS; enter the verification code in the app.
• Follow the instructions on the App and you will find Wave Magma smartwatch in the available device list.
• Click on the STORMCALL3PLUS to pair the Smartwatch with your phone.
• This will complete the pairing process after which the smartwatch will start syncing with the app.
• The smartwatch is unable to connect with the phone
• First, make sure that your phone version is either on Android 7.0 and above or iOS 12 and above.
• Download the boAt Crest application from Play Store (Android) and AppStore (iOS).
• When you open the app, please allow all permissions.
• Register with your mobile number by accepting the terms and conditions.
• You will receive a verification code as an SMS; enter the verification code in the app.
• Follow the instructions on the App and you will find Wave Magma smartwatch in the available device list.
• Click on the STORMCALL3PLUS to pair the Smartwatch with your phone.
• This will complete the pairing process after which the smartwatch will start syncing with the app.
• The smartwatch often disconnects from the watch
• The operational distance for Bluetooth is 7-10 m.
• It is ideal that a phone and watch are in direct contact with each other.
• If Bluetooth is still disconnecting, close the app, switch off and on Bluetooth, and start the app again.
• Make sure the app is running in the background.
• The smartwatch is not charging or if the battery life is low
• Attach the magnetic end of the charging cable which comes with the watch package on the charging pad of the watch which is located on the back of the watch and connect the other end which is an USB-A end to a 5V, 2A rated power adapter or power bank or a computer.
• The Wave Magma display would show the charging status and charging percentage while charging. Note: If the Wave Magma is connected to a computer USB port for charging, the speed of charging would be less as the power pushed by the USB port of a computer is less than the 5V 2A rated power adapter.
• Before using Wave Magma for the first time, please fully charge the smartwatch first.
• Charging through wall adapter – Specs of the adapter: 5V, 2A.
• Any other accessories could be used for charging as long as the above norms are followed.
• Data is taking too long to sync to the app
• To sync the data to the app, go to the app’s homepage and drag down the screen. This will start the syncing process, and data will be synced to the app.
• Make sure you are in Bluetooth range and that your watch and app are nearby when you are syncing the data.
• If the app is taking too long to sync or it gets stuck while syncing, unbind the device from the app and reconnect again.
• If you continue to have data sync issues, please restart your phone and try again.
• The smartwatch is not getting call or message notifications
• Make sure call alert and message alert are enabled from the app.
• Sync the watch after enabling these features.
• Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone.
• Try uninstalling and installing the boAt Crest and then start the binding process with the watch and check whether the issue is persisting or not.
• Reset the watch and check whether the function is working or not.
• I cannot control music from the watch
• Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)
• Note 1: Make sure you enable music control from the app first.
• Note 2: Make sure the watch is connected with the app.
• The lift-up/ wake up gesture not responding
• We have designed the watch so that the display is active on a slight flick of the wrist.
• The tracker may take a second or two to light up the screen.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.
• I cannot to see the sleep data on the watch
• Short press the side button >> sleep >> view sleep record.
• To see the detailed sleep pattern, sync your watch with the app
• The heart rate monitor is not taking the reading well
• Check if the user has hair, a tattoo, skin complexion, or scarring; wearing the watch too loosely or too tightly might affect the readings.
• Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly, the sensor should glow in green colour.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.
• The heart rate, spO2, are not showing accurate data
• SpO2 and heart rate monitoring are only for reference.
• Data may not match with the medical equipment.
• This watch is not medical equipment.
• The watch show the step count even when I am not walking
• Your watch is tracking the movement of your wrist.
• If you are doing something that requires a lot of hand movement, then the step count can be affected.
• I am not able to set watch face from the app
• To access watch faces from the app, users should log in to the app first.
• General FAQs
• ============
• Device Controls
• Product Features
• Water / Dust Protection
Q: How to enable Bluetooth calling on the app?
• Make sure your phone and watch are connected through Bluetooth.
• Click on the BT call icon on the top left corner of the home dashboard (initially it will be red).
• Click on Pair Now.
• A popup for pairing with STORMCALL3PLUS should come. Click on Pair & connect.
• BT call will be connected now and the BT call icon on the home dashboard will appear green.
Q: What permissions are needed for proper syncing?
• It is necessary to accept and agree to all the terms and permissions, including the location services.
• All permissions should be allowed when opening the app.
Q: Can I use the watch out of range of my phone’s Bluetooth?
• Yes, step counting, heart rate monitoring, calorie counting and sports modes can be recorded directly on your watch while your phone is not connected.
• The watch has some internal memory to record this data.
• Once you are in contact with your phone, you can sync the data to the app.
Charging & Battery Life
Q: How to Power On the watch?
• Long press the side button of the Wave Magma it would lead to turning the watch on.
• Raise your wrist to wake up the screen of the watch.
Q: How to Power Off the watch?
• While the Wave Magma on, long press on the side button for shut down power off option. This would lead to turning the watch off.
Display, Features & Performance
Q: How to select the watch face?
• There are 7 default watch faces available on the watch.
• Long press on the watch home screen to view default watch faces, select and add your preferred watch face.
• Tap on ‘settings’ on the home dashboard >> Go to Wave Magma settings >> watch Faces. Under the Watch faces option, select the watch face you want to set on your watch & click apply.
Q: How to change the watch faces on the device?
• There are 7 default watch faces available on the watch.
• Long press on the watch home screen to view default watch faces, select and add your preferred watch face.
Q: How to control the screen brightness?
• You can control the brightness level of the watch by swiping down from the watch home screen & change the brightness level.
Health, Calling & Microphone
Q: How to track the heart rate?
• On the App home dashboard >> Tap on “Heart rate” card.
• You can view all your historical heart rate readings, Min and Max HR for the day.
• You can also access the history by tapping on the history icon and can also filter the details based on a Daily, Weekly, or Monthly basis.
Q: How to set the sleep goal?
• Open the ‘boAt Crest’ app and you will find “More” on the lower right-hand side on the home page of the app.
• Click on it and go to Settings.
• Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option.
• Note: Your sleep goal is indicative of your sleep target, and the watch automatically records the sleep.
Q: How to make an emergency call (SOS)?
• To initiate an SOS call, perform a long press on the side button of your smartwatch.
Device Troubleshooting & FAQs
Q: How to access the main menu?
• Short Press the side button to enter the main menu.
Q: How to access the shortcut menu?
• Swipe left or right on the home page would lead to shortcut menu.
• The five functions in the shortcut menu are: (i) Steps (ii) SpO2 (iii) Heart Rate Monitor (iv) Sleep (v) Music (vi) Notifications.
Q: How to check notifications?
• Swipe left or right on the home page would lead to shortcut menu. Notifications is one of the functions in the shortcut menu.
Q: What are the different modes / options available on the watch? How to access them?
• While the user is inside the menu, tapping the several icons would lead to entering the different modes on Wave Magma. There are the following mode options on the menu of Wave Magma:
• Steps: For tracking daily activities like step count, distance travelled, etc.
• Heart Rate: For measuring the heart rate of the users.
• Blood Oxygen – For Measuring the saturation level of oxygen (spO2) in the user’s blood
• Sleep Mode- For measuring the sleep hours of the users
• Breathing Mode – For breathing exercise of the users
• Alarm – To set up alarm for the users
• Music Control Mode– To control the music from the watch when the users are listening to music. Note: This feature might not work for some of the music apps with different control protocols.
• Camera Control Mode- To control the camera from the watch and click photos
• Timer – To set up timer for the users when in need
• Settings – To enter the settings of the watch
Q: How to track the exercises through sports mode?
• There are 700+ activities modes available in the watch.
• Examples include Walking, treadmill, running, badminton, football, basketball, Tennis, yoga, etc. You can access any out of these.
• Select any one of the exercises before starting that exercise.
• You can also add more sports activities or hide the activities.
• Swipe right and then click on pause to start/pause that exercise.
Q: How to measure the blood oxygen level?
• You can measure it on the watch. A user can view the details on the app.
• Swipe left from the watch home screen >> Go to SPO2 >> Tap measure.
• Post your measurement, please sync the SPO2 values to your boAt Crest app.
Q: How to control the music?
• Inside the menu, click on the ‘Music Control’ icon on the watch to enter the music control feature.
• While listening to music, users can play, pause, move back to the previous track, jump forward to the next track and control the volume of the music.
• Note: This feature might not work for some of the music apps with different control protocols.
Q: How to access the camera control feature?
• Inside the menu, click on the ‘Camera Control’ icon on the watch to access the remote camera.
• Click again on the camera icon to open the camera app on the media device. Note: Turn the camera on from your phone to use this feature.
Q: How to watch the Live Cricket Scores?
• Swipe Up on the home page and you can check the cricket live scores.
Q: How can I add emergency contact for SOS?
• You can add only 1 emergency contact through the boAt Crest app.
• Follow these steps to activate the SOS feature: Open the boAt Crest app on your device >> Navigate to the “Home Dashboard” >> Locate the “Top Features” section >> In the “Top Features,” you will find the “SOS” feature >> Click on it to access the SOS functionality.
Q: How can I use the Turn-by-turn navigation feature?
• In the watch click on the navigation feature.
• Search your desired destination on the boAt Crest app.
• Then send navigation instructions to your boAt smartwatch by clicking on get directions.
• After clicking on it choose the navigate on watch option.
• Then follow step-by-step instructions on your smartwatch to reach your destination. Note: The navigation is not shown in maps instead it is shown by direction arrows.
• You can access the last alert from the watch navigation menu or by swiping left from the home screen.
• To avoid receiving notifications on our smartwatch during navigation enable DND mode.
Q: What is breath mode?
• This feature will allow users to monitor and rate the quality of breathing.
• Breath exercise (Inhale/Exhale pattern) on the watch for selected duration and rhythm.
• It is a feature available on the watch where users can use it to do breathing exercises
Q: What is Breathe mode?
• It is a feature available on the watch where users can use it to do breathing exercises.
• This feature will allow users to monitor and rate the quality of breathing.
• Click on the breath exercises icon to regulate your breathing by doing breathing exercises.
• You can set the time and intensity level of the exercise
Q: Does the watch have a camera control feature?
• Yes, Wave Magma does have a camera feature.
Q: How many sports mode can be accessed at once?
• There are total 700+ activity modes on the watch.
Q: Can I set goals in sports mode?
• Yes, users can set individual goals for every sports mode.
Q: There are green and red lights blinking on the bottom side of the watch. What are those for?
• The green lights are used to monitor your heart rate.
• There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information.
• Red light is the blood oxygen sensor.
Q: Can the vibrations be modified on the watch?
• Yes, it can be changed.
Q: What are the QR Tray features in my smartwatch?
• You can transfer the QR code of metro ticket/pass, bus pass, UPI, social apps, and more into the smartwatch by adding the QR code in the boAt crest app.
• To add the QR code follow these steps: Click on “QR Tray” option in the boAt Crest app.
• To add a QR code, capture a screenshot of the QR code of the app you want to include.
• After this, you’ll be able to find a collection of QR codes in the smartwatch under the QR Tray feature. Select the QR code you want to be scanned.
Q: Is the watch water proof?
• The water resistance level of the Wave Magma smartwatch is IP67.
• NoYes
Need More Help?
For additional support and warranty queries, please contact boAt support:
Phone: 022-6918-1920 (9 AM – 7 PM, Closed Sundays & Holidays)
WhatsApp: +91-9667700177 (Available for quick assistance)
Official Support Page: boAt Wave Magma Support