• First, make sure that your phone OS is either Android 7.0 and above or iOS 12.0 and above.
• Download the boAt Crest app from the Play Store for Android devices and the App Store for iOS devices.
• When you open the app, please allow all permissions.
• Register with your mobile number by accepting the Terms and Conditions.
• You will receive a verification code as an SMS; enter the verification code in the app.
• Follow the instructions on the app and you will find Chrome Horizon smartwatch in the available devices list.
• Click on CHORIZON\_XXXX to pair the Chrome Horizon Smartwatch with your phone.
• This will complete the pairing process after which the Chrome Horizon smartwatch will start syncing with the app.
• The smartwatch is unable to connect with the phone
• First, make sure that your phone OS is either Android 7.0 and above or iOS 12.0 and above.
• Download the boAt Crest app from the Play Store for Android devices and the App Store for iOS devices.
• When you open the app, please allow all permissions.
• Register with your mobile number by accepting the Terms and Conditions.
• You will receive a verification code as an SMS; enter the verification code in the app.
• Follow the instructions on the app and you will find Chrome Horizon smartwatch in the available devices list.
• Click on CHORIZON\_XXXX to pair the Chrome Horizon Smartwatch with your phone.
• This will complete the pairing process after which the Chrome Horizon smartwatch will start syncing with the app.
• The smartwatch often disconnects from the watch
• The operational distance for Bluetooth is 7-10 m.
• It is ideal that a phone and watch are in direct contact with each other.
• If Bluetooth is still disconnecting, close the app, switch off and on Bluetooth, and start the app again.
• Make sure the app is running in the background.
• The smartwatch does not connect automatically
• Go to the “More > Help & Feedback > Troubleshoot Connectivity” section in-app and select all the three options & tap on the troubleshoot button.
• Now go to the App home screen & the watch should connect automatically.
• Alternatively, you can click on the question mark (?) icon on the top right to access Troubleshoot Connectivity option as well & follow the rest as mentioned above.
• If the problem persists, toggle your phone Bluetooth or Close the App and Try Again.
• If this still does not work, please restart the phone and try to connect again.
• For iOS users: Please go to the Phone Bluetooth Screen and tap on the “i” icon against the watch name. Forget the device and relaunch your app; there should be a pop-up message to pair the watch. Tap on the pair option.
• The smartwatch is not charging or if the battery life is low
• Attach the magnetic end of the charging cable, which comes with the watch package, to the charging pad of the watch located on the back of the watch.
• Connect the other end of the cable which is a USB-A end to a 5V/2A rated power adapter power bank or a computer.
• Chrome Horizon’s display will show the charging status and charging percentage while charging.
• Note: If Chrome Horizon is connected to a computer USB port for charging, the speed of charging will be less as the power pushed by the USB port of a computer is less than a 5V/2A rated power adapter.
• Before using Chrome Horizon for the first time, please fully charge the smartwatch first.
• Charging through wall adapter – Specs of the adapter: 5V/2A.
• Any other accessory can be used for charging Chrome Horizon if the above norms are followed.
• Data is taking too long to sync to the app
• To sync the data to the app, go to the app’s homepage and drag down the screen. This will start the syncing process, and data will be synced to the app.
• Make sure you are in Bluetooth range and that your watch and app are nearby when you are syncing the data.
• If the app is taking too long to sync or it gets stuck while syncing, unbind the device from the app and reconnect again.
• If you continue to have data sync issues, please restart your phone and try again.
• The smartwatch is not getting call or message notifications
• Make sure call alert and message alert are enabled from the app.
• Sync the watch after enabling these features.
• Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone.
• Try uninstalling and installing the boAt Crest and then start the binding process with the watch and check whether the issue is persisting or not.
• Reset the watch and check whether the function is working or not.
• I cannot control music from the watch
• Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)
• Note 1: Make sure you enable music control from the app first.
• Note 2: Make sure the watch is connected with the app.
• The lift-up/ wake up gesture not responding
• We have designed the watch so that the display is active on a slight flick of the wrist.
• The tracker may take a second or two to light up the screen.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.
• Facing an issue with the Phone Finder. The sound does not come, nor does the camera flash work
• Please make sure that the sound is turned to maximum on the phone (for phone ringing) and camera permission is allowed, which is required for the flashlight to work.
• If there is any alert slider, make sure it is set to ringing mode for the sound to be heard.
• I cannot to see the sleep data on the watch
• Short press the side button >> sleep >> view sleep record.
• To see the detailed sleep pattern, sync your watch with the app
• The heart rate monitor is not taking the reading well
• Check if the user has hair, a tattoo, skin complexion, or scarring; wearing the watch too loosely or too tightly might affect the readings.
• Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly, the sensor should glow in green colour.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.
• The heart rate, spO2, are not showing accurate data
• SpO2 and heart rate monitoring are only for reference.
• Data may not match with the medical equipment.
• This watch is not medical equipment.
• The watch show the step count even when I am not walking
• Your watch is tracking the movement of your wrist.
• If you are doing something that requires a lot of hand movement, then the step count can be affected.
• I am not able to set watch face from the app
• To access watch faces from the app, users should log in to the app first.
• General FAQs
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• Device Controls
• Product Features
• Water / Dust Protection