Here’s an ultimate guide to know your product better! Learn about boAt’s serialization system and how to find your product’s unique serial number.
What is Serialization of a boAt Product?
Serialization is the assignment of a unique serial number to each of our product units. This identity can be assigned by affixing a unique code on each product item, mostly in the form of a QR code.
Serial Number Format: Our products usually have an 11-digit alphanumeric serial number.
Why Are Products Serialized?
The serial number serves as a unique identifier for each product which associates our consumer (Name, contact, etc.) with the ID of the product purchased.
Key Benefits:
- Speedy verification during warranty claim process
- Ensures expedited response to customer problems
- Helps link customers with their specific products
- Improves customer service efficiency
Future Benefits of Product Serialization
Note: We have recently started serializing our products. Currently, 100% of our products are NOT serialized. There will be genuine boAt products in the market which are not serialized. Below are the future benefits of product serialization:
1. Ensure Authenticity
Imitation of good quality products is very common and poses a problem to many consumers. Serial numbers will serve as a guarantee of genuine products in the future, helping you verify that the product you bought is authentic.
2. Quick Access to Product Information
In the future, we will link serial numbers to all essential information about the product. You will be able to check all information regarding your product through the number, including:
- Model name
- Specifications
- Troubleshooting instructions
- Warranty coverage details
3. Enhanced Customer Service
We are working on creating a system where if you need assistance with your device, you can connect with us and share the serial number of your product. With just one data point, we will be able to provide detailed assistance for product troubleshooting and warranty claims.
Where Do I Find the Serial Number of My Product?
You can easily locate the serial numbers across our serialized product models on the product boxes as well as on the physical products. Below are product-specific guides:
1. Airdopes (Wireless Earbuds)
On the Product:
The serial number (QR code) for Airdopes is generally located inside the charging case’s lid:
Serial No. inside the charging case’s lid
However, in some cases the QR code could be located near the charging port or at the back panel:
Serial No. at the bottom of the case
Serial No. at the back panel of the case
On the Packaging:
The packaging box of your Airdopes mostly has serial number located at the bottom/back:
Serial No. at the bottom of the box
Serial No. at the back of the box
2. Neckbands
On the Product:
All neckbands have a QR code tag attached to them. You can scan this QR code to know your serial number:
QR code tag attached to the neckband
On the Packaging:
The packaging of all neckbands mostly has the serial number at the back of the box:
Serial No. at the back of the packaging box
3. Smart Watches
On the Product:
The serial number in all smart watches is located on the back panel of the device:
Serial No. on the back panel of the Watch
On the Packaging:
Generally the serial number is located at the back of the packaging box:
Serial No. at the back of the box
4. Stone Speakers (Bluetooth Speakers)
On the Product:
For both small and large Bluetooth speakers, the serial number is mostly located beside the charging slot:
Large speakers: Beside the charging slot
Small Speakers: Beside the charging slot
On the Packaging:
The serial number on packaging boxes is generally at the top/bottom:
Large Speaker’s box
Small Speaker’s box
5. Power Banks
On the Product:
The QR code for the serial number is located at either the front panel or back panel of your power bank:
6. Charging Adapters
On the Product:
The QR code for the serial number is located on one of the sides of the charging adapter:
7. Wired Earphones
On the Product:
The QR code for the serial number is located on the wire of the earphone as a tag:
8. Wired & Bluetooth Headphones
On the Product:
The QR code for the serial number is located on the wire (wired headphones) and on the headband (Bluetooth headphones):
Wired Headphone serial location
Bluetooth Headphone serial location
9. Sound Bars (Portable & Wired)
On the Product:
The QR code for the serial number is located at the back panel of both wired and portable sound bars:
Portable Avante Bar
Wired Avante Bar
How to Use Your Serial Number
- Verify Authenticity: Use your serial number to confirm your boAt product is genuine
- Warranty Claims: Provide your serial number when filing warranty claims for faster processing
- Customer Support: Share your serial number with boAt support for product-specific assistance
- Quick Access: In the future, scan your QR code to access all product information instantly
Still Have Questions?
If you can’t locate the serial number on your product or have any questions about serialization, please contact boAt support at 022-6918-1920.
For official details and support:
Visit boAt Product Serialization Guide