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boAt Rockerz 100 Wireless

Complete FAQ & Troubleshooting Guide

320mAh Total Playback | 10mm Dynamic Drivers | IPX4 Water Resistance

Information compiled and verified from the official boAt Rockerz 100 Wireless support page.

320mAh

Total Playback

10mm

Dynamic Drivers

IPX4

Water Resistance

About the Rockerz 100 Wireless

It’s time to fill up your senses with pure ethereal sound because the boAt 100 Wireless carries dynamic 10mm drivers. The boAt 100 bluetooth headsets are made to ensure that audio bliss accompanies you up to 30 hours at a time, powered by a 320mAh Rechargeable Lithium Battery. It comes with IPX 4 Sweat and Water Resistance

Technical Specifications

Specification	Details
Headphone Type	In-Ear
IPX Rating	IPX4
Drivers	10mm
Impedance	16 Ohms
Sensitivity	-104dB ± 3DB
Frequency Response	100Hz – 100KHz
Battery Capacity	320mAh
Wireless Technology Type	Bluetooth
Playback Time	30 Hours
Power Source	3.7V/320mAh
Compatibility	iOS and Android Compatibility
Charging Time	2 Hours
Dual Pairing	Yes
Bluetooth Version	V5.0
Microphone	Yes

Frequently Asked Questions & Troubleshooting Guide

Connectivity & Pairing

Q: How to pair Rockerz 100 with other media devices?

• Press & hold the Power button to switch the speakers ON.

• There will be a prompt as well as the rapid blinking of the mentioned LED indicator light.

• Turn ON the Bluetooth function of your device and search for “Rockerz 100″ in the list of available devices.

• Choose “Rockerz 100” from the list and if asked then enter the pairing password ‘0000’ to establish Bluetooth connectivity.

• After successful pairing, the speaker is now ready to play music from your device.

• The speaker will automatically get connected to this device when switched ON if it is in range and the Bluetooth mode is ON.

Q: What to do if the earphone is not connecting via Bluetooth?

• Check to see if the device is in pairing mode – Hold the Multifunction button for 5 seconds until the red and blue LED light ON the device starts flashing alternately.

• Check if the device is in the range of Bluetooth (usually 10m) and if there are any obstructions in between.

• Check if it works after clearing the pairing list on the device, Press and hold the volume “+” button and the volume “-” button for about 5 seconds in standby mode to clear paired list of devices.

• Check if the device being connected to supports Bluetooth connections.

• Check if it is a passcode issue and if so enter ‘0000’ or ‘1234’.

• Check to see if the device being connected to does not have any software issues – Check to forget the device on Bluetooth, update the mobile software.

Q: How to establish dual pairing in boAt 100 Wireless?

• For connecting boAt 100 Wireless to two devices simultaneously, first connect the earphones to one of the devices. Then switch OFF the earphones and the device both. Thereafter, connect the earphone to the second device and again switch ON the first device. The earphone will get connected to both the devices. If they don’t, connect the first device manually once again to activate dual pairing.

Q: What to do if the earphone is not able to dual pair?

• Check to Pair the boAt Rockerz 100 to first phone as per usual pairing procedure, then switch it off. Then switch on the earphone again and enter pairing mode, enable

• Bluetooth function in second phone, find earphone’s Pairing Name “boAt Rockerz 100″ and pair to second phone per usual procedure. Switch off earphone one more time. Then simply switch ON earphone, without entering pairing mode (a short press until white light comes on). The earphone should automatically re-connect to the last connected phone (which is the second phone). Then find headset “boAt Rockerz 100″ in first phone’s Bluetooth setting, select this to pair to first phone. Both phones should now be paired to the earphone.

• Check to try dual pairing with other devices to see if it works with them.

Charging & Battery

Q: How to charge Rockerz 100?

• Use the Micro USB cable to connect earphones to your computer or adaptor device made for USB charging.

• A Red LED indicator will turn ON when the earphones are charging.

• The Red LED will turn OFF when the earphones are fully charged.

Q: What to do if the earphones are not charging or if the battery life is low?

• Check to see if the charging wire being used is working – check to use another charging wire or try using the wire on another device.

• Check if the voltage of the charger is correct for the device, use only 5V 2A chargers.

• Check if the charging is done till the red light turns completely blue.

• Check if the battery was not tampered with or exposed to any electrical damage.

• Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab.

• Please check if the adapter and charging cable support fast charging.

Q: What to do if the earphones do not turn ON or if one side earcup is not working?

• Check to see if the device has been properly charged first, till the red light turns blue.

• Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

Q: How to Power ON/OFF Rockerz 100?

• Power ON: Press & hold the Multifunction button for 3 seconds.

• Power OFF: Press & hold the Multifunction button for 3 seconds.

Q: How long does it take to charge? Does it support fast charging?

• Rockerz 100 takes 2H to fully charge. It does not support fast charging.

Q: Can I charge my earphones with a mobile charger?

• Yes, Rockerz 100 wireless earphones can be charged with a mobile charger.

Sound & Audio Quality

Q: What to do if the sound is distorted/low volume/low bass/low quality?

• Check if connected device does not have any equalizer settings applied.

• Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

• Check if the distortion or quality lowers at all volumes or only at high volumes.

• Check using different media players and different devices and if the distortion happens on all devices or only on specific ones.

• Check to see if the earbuds have ear wax accumulated. If so, please clean it with cotton swab and alcohol, after doing so gently blow dry it from a distance.

Q: What to do if the volume of the earphone automatically changes?

• Check if connected device does not have any equalizer settings applied.

• Check using different media players and different devices and if the volume change happens on all devices or only on specific ones.

Q: How to adjust volume in Rockerz 100?

• Short press the (+) button to increase volume.

• Short press the (-) button to increase volume.

Q: Does Rockerz 100 support low latency?

• No. Rockerz 100 does not support low latency.

Microphone & Call Functionality

Q: Does Rockerz 100 have a dedicated microphone?

• Yes, Rockerz 100 earphones has a dedicated mic perfect for calls and recording.

Q: What to do if the microphone of the earphone is not working?

• Check to see the microphone is not being blocked by any particles.

• Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

• Check if the microphone was not exposed to any hazards like direct sunlight or fire.

• Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

Q: What to do if the voice assistant does not wake up?

• Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

• Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstances, this feature may or may not work on some devices which may be restricted by default.

• General FAQs

• ============

• Device Controls

• Device Charging

• Technology

• Water / Dust Protection

Q: How to answer/end calls with Rockerz 100?

• To answer an incoming call short press the centre multifunction button.

• To end call, press the centre multifunction button for about 1 second.

Q: How to activate Voice Assistant in Rockerz 100?

• Long press the multifunction button for 2 seconds to activate Voice Assistant. (Make sure your phone’s Voice Assistant is enabled before use).

Q: Does the device have cVc?

• No. Rockerz 100 does not have cVc.

Device Controls & General FAQs

Q: What to do if the in-built controls of the device are not working?

• Check if the controls do not work while connected to another device

• Check to forget the device and re-pair it.

• Check if the media player being used supports such controls.

• Check if the controls do not function on call or other media players

• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

Q: How to play/pause in Rockerz 100?

• Press the multifunction button to play/pause music.

Q: How to change tracks in Rockerz 100?

• Long press the (Volume +) button to skip forward to next track.

• Long press the (Volume -) button to go back to previous track.

Q: Does Rockerz 100 support aptX?

• No. Rockerz 100 does not support aptX.

Q: Is Rockerz 100 Wireless Waterproof?

• Yes, Rockerz 100 Wireless earphones have IPX4 splash resistance making it perfect for sports and adventures.

• NoYes

Need More Help?

For additional support and warranty queries, please contact boAt support:

Phone: 022-6918-1920 (9 AM – 7 PM, Closed Sundays & Holidays)

WhatsApp: +91-9667700177 (Available for quick assistance)

Official Support Page: boAt Rockerz 100 Wireless Support