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boAt Rockerz 195 V2 Pro

Complete FAQ & Troubleshooting Guide

BEAST™ Mode (60ms) | Magnetic Earbuds | Dual Pairing | 30-Hour Battery | IPX5

Information compiled and verified from the official boAt Rockerz 195 V2 Pro support page.

30 Hrs

Music & Talk Time

60ms

BEAST™ Mode Latency

IPX5

Water Resistance

About the Rockerz 195 V2 Pro

The boAt Rockerz 195 V2 Pro is a gaming-friendly neckband with BEAST™ Mode (60ms low latency), magnetic earbuds for tangle-free storage, and Dual Pairing for seamless device switching. Below is a comprehensive, source-verified FAQ and troubleshooting guide covering connectivity, charging, sound, microphone, and general usage questions.

Technical Specifications

Specification	Details
Headphone Type	Bluetooth Wireless Neckband
Bluetooth Version	v5.2
Transmission Range	10 meters
Driver Size	10mm x 2
Frequency Response	20Hz – 20kHz
Battery Capacity	180mAh
Music Playtime	Up to 30 hours per charge
Talk Time	Up to 30 hours per charge
Charging Time	About 1 hour
Latency (BEAST™ Mode)	60ms
Water Resistance	IPX5
Dual Pairing	Yes
Magnetic Earbuds	Yes
CVC Technology	Yes (noise cancelling for calls)
ASAP Charge	Yes — 10 mins charge = up to 10 hours playback

Troubleshooting Guide

Connectivity Issues

Q: How do I pair the Rockerz 195 V2 Pro with a new device?

1. When switched off, press & hold the MFB for 3 seconds to power on and enter pairing mode (white and red LEDs flash alternately)

2. Open Bluetooth settings and search for “Rockerz 195v2 Pro”

3. Select it and enter passcode ‘0000’ if prompted

4. Once connected, the white LED flashes once every 5 seconds

Note: The neckband auto-powers off after 5 minutes if no connection is made

Q: The neckband isn’t connecting via Bluetooth. What should I check?

1. Confirm pairing mode — hold the MFB/power button for 5 seconds until red & blue LEDs flash alternately

2. Ensure you’re within the 10m Bluetooth range with no obstructions

3. Clear the paired list: power off, then long press the power button for 10 seconds (blue/red LEDs flash together for 5 seconds), then power on and reconnect

4. Verify the connecting device supports Bluetooth

5. If prompted for a passcode, try ‘0000’ or ‘1234’

6. Forget the device in Bluetooth settings, update phone software, then retry

Q: How do I enable dual pairing?

1. Connect the earphones to your first device, then turn off Bluetooth on that device and turn off the earphones

2. Turn the earphones back on and connect to the second device

3. Turn Bluetooth back on for the first device — the earphones will connect to both

4. If it doesn’t work, manually reconnect the first device to activate dual pairing

5. Still stuck? Try re-pairing from scratch: pair to phone 1, switch it off, pair to phone 2 by name “boAt Rockerz 195 V2 PRO”, then switch Bluetooth back on for phone 1

Charging & Battery Issues

Q: How do I charge the Rockerz 195 V2 Pro?

Plug one end of the USB Type-C cable into the earphones and the other into a laptop or wall adapter.

Q: The earphones won’t charge, or battery life seems low. What should I do?

1. Test the charging cable on another device to rule out a faulty cable

2. Use only a 5V/2A charger

3. Charge until the red LED turns OFF (fully charged)

4. Check for electrical damage or tampering

5. Clean the charging port with a cotton swab if clogged with dirt

6. Confirm your adapter/cable supports fast charging

Q: What do the LED battery indicators mean?

Low Battery: Below 20% charge — voice prompt every 5 minutes, red LED flashes 3 times quickly every few seconds

Charging: Solid red LED (earphones cannot be turned on while charging)

Fully Charged: Solid white LED

Q: Why won’t the earphones power on, or one side isn’t working?

1. Confirm it’s properly charged (solid white LED)

2. Try resetting the device

3. Verify you’re using a correct-voltage 5V/2A charger

4. Check for mishandling, broken wires, or exposure to heat/sunlight

Sound Issues

Q: The sound is distorted, low volume, or low bass. How do I fix it?

1. Check your device’s equalizer settings and reset to Normal/Default/None

2. Reset the device or clear the paired devices list

3. Clean earwax buildup with a cotton swab and alcohol, then blow-dry from a distance

4. Stay within the 10m Bluetooth range with no obstructions

Q: The volume keeps changing on its own. Why?

1. Check for equalizer settings on the connected device and reset to Normal/Default/None

2. Test with different media players and devices to isolate whether it’s device-specific

Microphone Issues

Q: My microphone isn’t working. What should I check?

1. Try resetting your Rockerz 195 V2 Pro

2. Ensure the microphone isn’t blocked by dust or particles

3. Check that the mic is positioned at an appropriate distance from your mouth

4. Check for exposure to sunlight, fire, or liquids beyond the IPX5 rating

Other Functional Issues

Q: The built-in controls aren’t working. How do I fix this?

1. Test the controls on a different connected device

2. Unpair/forget the device, reset, and re-pair

3. Confirm your media player supports remote controls

4. Check whether controls fail specifically during calls or other media apps

5. Inspect for physical damage or exposure to hazards

Device Controls & General FAQs

Q: How do I power the earphones on/off?

Power On: Press & hold MFB for 3 seconds (voice tone confirms, white LED blinks once)

Power Off: Press & hold MFB for 5 seconds (voice tone confirms, red LED flashes before shutdown)

Q: How do I factory reset / clear paired devices?

1. Unpair the neckband from the connected phone/laptop

2. In pairing mode, long press both volume “+” and “-” buttons simultaneously for 5 seconds

3. White LED stays on for 2 seconds to confirm the reset

Q: How do I control calls, playback, and volume?

Answer/End Call: Short press MFB once

Reject Call: Press & hold MFB for 2 seconds during ring

Play/Pause: Short press MFB once

Volume +/-: Short press respective volume button (tone plays at max/min)

Next Track: Hold Volume Up “+” for 2 seconds

Previous Track: Hold Volume Down “-” for 2 seconds

Voice Assistant: Long press MFB for 1 second

BEAST™ Mode Toggle: Press MFB 3 times (voice prompt confirms; press 3 times again to deactivate)

Q: What is BEAST™ Mode and how do I use it for gaming?

BEAST™ Mode delivers 60ms low latency for entertainment needs. Press the MFB 3 times to activate (voice prompt confirms), and 3 times again to deactivate. It’s suitable for casual gaming — actual gaming performance also depends on your media device, so it’s not recommended for professional/competitive gaming.

Q: What is ASAP Charge and which cable do I need?

ASAP Charge is boAt’s patented fast-charging technology — 10 minutes of charging can deliver up to 10 hours of playback (follow the norms in your user manual). For effective ASAP charging, use a Type-C adapter rated at 5V/2A.

Q: Does the Rockerz 195 V2 Pro support CVC noise cancellation?

Yes — Clear Voice Capture (CVC) technology is used for noise cancelling and enhancing selective listening during calls.

Q: Can I swim or shower with the Rockerz 195 V2 Pro?

No. It is IPX5 certified, meaning it can withstand low-pressure water jets/splashes but not submersion. boAt recommends avoiding use during swimming.

Need More Help?

For additional support and resources, please contact boAt support:

Phone: 022-6918-1920 (9 AM – 7 PM, Closed Sundays & Holidays)

WhatsApp: +91-9667700177 (Available for quick assistance)

Official Support Page: boAt Rockerz 195 V2 Pro Support