Categories: Boat Support

boAt Rockerz 338 – Complete Support Guide with Specifications & FAQs

📄 Original Source: boAt Official Support – Rockerz 338

boAt Rockerz 338

In-Ear Wireless Earphones with ASAP™ Charge & 30 Hours Playback

Massive Playback, Rapid Charging

Rockerz 338 comes equipped with ASAP™ Fast Charge technology, yielding 10 hours of playtime in just 10 minutes of charging, plus a massive playback of up to 30 hours in one go:

  • 10mm x 2 Dynamic Drivers – 98dB sensitivity, 16 Ohms impedance
  • ASAP™ Charge – 10 min charge = 10 hrs playback
  • Up to 30 Hours Playback – All-day battery life
  • Dual Pairing – Connect two devices at once
  • cVc Noise Cancellation – Clearer voice calls
  • IPX5 Water Resistant – Built for active use

Key Features at a Glance

🎵 30 Hours Playtime

All-day music and calling on a single charge

⚡ ASAP™ Charge

10 mins charging = 10 hrs playback

🔗 Dual Pairing

Connect two devices at the same time

📞 Smart Call Handling

Switch and transfer calls via MFB

Full Specifications

Specification Details
Type In-Ear Bluetooth Wireless Earphones
Bluetooth Version V5.0
Driver Type Dynamic
Driver Size 10mm x 2
Sensitivity 98dB Âą 3dB
Impedance 16 Ohms
Frequency Response 20Hz – 20kHz
IPX Rating IPX5
Battery Capacity 150mAh
Playback Time Up to 30 Hours
Charging Time 30-40 Minutes
Charging Interface USB Type-C
Compatibility All Bluetooth Devices
ASAP™ Charge Yes; 10 mins charge = 10 hrs playback
cVc Technology Yes
aptX Codec No

Technology & Features

ASAP™ Charge Technology

10 Minutes = 10 Hours of Playback

boAt’s patented fast-charging technology provides exceptional battery efficiency (may vary by conditions).

Dual Pairing

Connect Rockerz 338 to your first device, then switch off both the earphones and that device. Connect to your second device and switch the first device’s Bluetooth back on – the earphones will connect to both. If they don’t reconnect automatically, pair to the first device manually once more.

cVc Noise Cancellation

Rockerz 338 includes Qualcomm’s Clear Voice Capture (cVc) noise cancellation feature for clearer voice calls.

Multi-Device Call Switching

If Rockerz 338 is connected to two phones and a call comes in on the second phone while you’re already on a call with the first, press the MFB to switch to the second call while placing the first on hold. You can continue switching between the two calls using the MFB. Press and hold the MFB to transfer an ongoing call between the earphones and the phone.

Multifunction Button (MFB) Controls

Action Function
Press & hold MFB (3 sec) Power ON / Enter pairing mode (beep prompt confirms)
Press & hold MFB (5 sec) Power OFF (beep prompt confirms)
Press & hold Volume Up + Volume Down together (5 sec) Factory Reset / Clear paired devices (red & blue LEDs flash thrice)
Single tap MFB Play/Pause, Answer/End call
Press & hold MFB (2 sec) during ring Reject call
Triple tap MFB Redial last contacted number
Press & hold MFB (2 sec) Activate Voice Assistant
Press MFB (during second incoming call) Switch between calls from two devices
Press & hold MFB Transfer call between earphones and phone
Long press Volume Up (+) Next Track
Long press Volume Down (-) Previous Track
Tap Volume +/- Adjust Volume

Pairing & Connectivity

Initial Pairing

  1. Press & hold the MFB to power on the earphones and enter pairing mode
  2. A prompt sounds and the LED indicator flashes rapidly to confirm pairing mode
  3. Turn on Bluetooth on your device and search for ‘Rockerz 338’ in the list of available devices
  4. Select the device from the list; enter passcode 0000 or 1234 if prompted
  5. Once connected, the blue LED flashes twice every 4 seconds to indicate the same

Dual Pairing (Connect 2 Devices)

  1. Connect Rockerz 338 to your first device
  2. Switch off both the earphones and the first device
  3. Connect the earphones to your second device, then switch the first device back on
  4. The earphones will get connected to both devices; if not, connect the first device manually once again to activate dual pairing

LED Indicator Guide

  • Power ON / Pairing mode: Red and Blue LEDs flash alternately
  • Connected: Blue LED flashes twice every 4 seconds
  • Factory reset successful: Red and Blue LEDs flash three times simultaneously
  • Charging: Solid Red LED
  • Fully charged: Solid Blue LED
  • Low battery: Red LED flashes quickly with a “Low Battery” prompt (under 10 minutes talk time remaining)

Charging & Battery

How to Charge

  • Use a USB Type-C charging cable to charge the earphones via a laptop or a wall adapter
  • Use only a 5V/2A wall adapter for correct charging voltage
  • Full charge takes around 30-40 minutes; Rockerz 338 supports fast charging via ASAP™ Charge
  • Solid Red LED indicates charging; the LED turns solid Blue once fully charged
  • Note: The earphones cannot be switched on while charging

Troubleshooting Guide

Bluetooth Connectivity Issues

Earphones not connecting via Bluetooth
  1. Check the earphones are in pairing mode (red and blue LEDs flashing alternately) by holding the MFB for 5 seconds
  2. Confirm the device is within 10m range with no obstructions
  3. Clear the pairing list by holding Volume Up and Volume Down together for 5 seconds in standby mode
  4. Check the connecting device supports Bluetooth connections
  5. If prompted for a passcode, try 0000 or 1234
  6. Check for software issues on your phone; try forgetting the device or updating mobile software
Connection is unstable or breaking intermittently
  1. Ensure there are no objects between the earphones and your wireless device
  2. Ensure there is no radio or Wi-Fi interference nearby
Unable to dual/multi-pair with two devices
  1. Pair to the first phone as per usual procedure, then switch off the earphones
  2. Switch the earphones back on, enter pairing mode, and pair to the second phone
  3. Switch off the earphones once more, then switch them on normally (short press until LED comes on) so they auto-reconnect to the second phone
  4. On the first phone, find “Rockerz 338” in Bluetooth settings and pair to it as well – both phones should now be connected
  5. Try pairing with other devices to isolate the issue

Charging Issues

Earphones not charging or battery life is low
  1. Test the charging cable with another device
  2. Use only a 5V/2A wall adapter
  3. Check the charging is done until the LED turns completely blue
  4. Verify the battery wasn’t tampered with or exposed to electrical damage
  5. Check for dirt or debris in the charging port and clean with a cotton swab
  6. Confirm the adapter and cable support fast charging

Sound Issues

Sound is distorted, low volume, low bass, or muffled
  1. Set your phone’s equalizer to normal/default/none/0 (see phone-specific EQ paths below)
  2. Move closer to the connected device and remove any obstructions
  3. Test with different media players and devices to isolate the issue
  4. Clean ear wax buildup with a cotton swab and alcohol, then gently blow dry from a distance
Volume changes automatically
  1. Check equalizer settings on the connected device
  2. Test with a different media player or device to isolate the issue
Caller can’t hear my voice clearly during calls
  1. Adjust the volume on both your phone and the earphones
  2. Make sure there’s no source of interference nearby
  3. Keep the smartphone within Bluetooth range

Power & Control Issues

Earphones don’t power on or one side isn’t working
  1. Confirm the device has been fully charged (LED turns solid blue when complete)
  2. Verify the charger voltage is 5V/2A
  3. Check for mishandling, broken wires, or exposure to direct sunlight or fire hazards
Built-in controls not working
  1. Unpair/Forget the device and pair again
  2. Test controls when connected to a different device
  3. Verify the media player supports Bluetooth controls
  4. Check for physical damage or hazard exposure
Voice assistant doesn’t wake up
  1. Check that Google Assistant or Siri is enabled on your paired device
  2. Long press the MFB for 2 seconds to activate; this may be restricted by default on some devices

Microphone Issues

Microphone not working
  1. Ensure no objects are blocking the microphone
  2. Hold the microphone at an adequate distance to pick up your voice
  3. Check the microphone hasn’t been exposed to hazards like direct sunlight or fire
  4. Check the microphone hasn’t been exposed to water beyond its resistance rating or dipped in liquid

Phone-Specific EQ Settings

Phone Brand EQ Path
Vivo i Music > Audio effect > Deep space sound effects > Equalizer
Xiaomi Settings > Sound & vibration > Sound effects > Graphic equalizer
Samsung Settings > Sound quality and effects > Equalizer
Realme Settings > Sound > Equalizer (varies by UI version)
Oppo Settings > Sound & vibration > Equalizer
Apple Settings > Music > EQ
Motorola Settings > Sound > Audio effects
Poco Settings > Sound & Vibration > Graphic Equalizer
OnePlus Settings > Sound Quality & Effects > Audio Tuner

Frequently Asked Questions

How long is the battery life?

Rockerz 338 offers up to 30 hours of playback time. Full charging takes around 30-40 minutes and supports fast charging.

What is ASAP™ Charge?

boAt’s patented fast-charging technology that provides up to 10 hours of playback from just 10 minutes of charging (may vary by conditions).

Does it support low latency for gaming?

No, Rockerz 338 does not support low latency.

Can I connect two devices at the same time?

Yes, Rockerz 338 supports dual pairing. Connect to your first device, switch off both the earphones and that device, then connect to your second device and switch the first device back on.

Can I switch between calls from two connected phones?

Yes. If a second phone rings while you’re on a call with the first, press the MFB to switch to the second call, placing the first on hold. Continue switching between calls with the MFB.

Does it support the aptX codec?

No, Rockerz 338 does not support the Qualcomm aptX codec.

Does it support Qualcomm cVc technology?

Yes, Rockerz 338 has Qualcomm’s Clear Voice Capture (cVc) noise cancellation feature for clearer voice calls.

Can I use a mobile charger to charge my earphones?

Yes, Rockerz 338 wireless earphones can be charged with a mobile charger. Note that the earphones cannot be turned on while charging.

How do I redial the last contacted number?

Triple tap the Multifunction Button (MFB) to redial the last contacted number.

Need Help? Contact boAt Support

📞 Call Us

022-6918-1920

9 AM – 7 PM IST (Mon-Sat)

Closed on Sundays and National holidays

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Note: This guide is based on official boAt support documentation. For the most up-to-date information, visit boAt Support

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