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boAt Rockerz 370

Complete FAQ & Troubleshooting Guide

300mAh Total Playback | 40mm Dynamic Drivers | 10 m Bluetooth Wireless

Information compiled and verified from the official boAt Rockerz 370 support page.

300mAh

Total Playback

40mm

Dynamic Drivers

10 m

Bluetooth Wireless

About the Rockerz 370

boAt Rockerz 370 is a wireless headset that has been ergonomically designed to meet the needs of music lovers. The headphones come equipped with the latest Bluetooth v5.0 for instant wireless connectivity.

Technical Specifications

Specification	Details
Headphone Type	On-Ear
Driver Size	40mm
Sensitivity	79dB ± 3dB
Impedance	32 Ohms
Frequency	20Hz – 20KHz
Battery Capacity	300mAh
Playback Time	8 Hours
Bluetooth Range	10 m
Compatibility	All Bluetooth Devices
Bluetooth Version	V 5.0

Frequently Asked Questions & Troubleshooting Guide

Connectivity & Pairing

Q: How to pair Rockerz 370 with other media devices?

• When switched OFF, press & hold the MFB (multifunction button) for 3 seconds to switch ON the earphones. The earphone will automatically enter the pairing mode with a prompt.

• Open Bluetooth on your device and search for “Rockerz 370” in the list of available devices.

• Choose “Rockerz 370” from the list and if asked then enter the pairing password ‘0000’ to establish Bluetooth connectivity. Once confirmed, the headphone and the phone are connected via Bluetooth.

• Note: If there’s a connection history between the phone and the headphone, then they will automatically get reconnected in a working range.

Q: What to do if the headphone is not connecting via Bluetooth?

• Check if the issue is occurring on different media players and in different devices or only in a single device or media player.

• Check if connected device does not have any equalizer settings applied.

• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

• Check if the buttons are not stuck between the control board and port. Use a tooth pick to pick out the button to bring it back to position.

Q: What to do if the headphone is not able to dual pair?

• Check to pair the Rockerz 370 to first phone per usual pairing procedure, then switch it off. Then switch ON the earphone again and enter pairing mode, enable Bluetooth function in second phone, find earphone’s Pairing Name “Rockerz 370’” and pair to second phone per usual procedure.

• Switch off earphone one more time. Then simply switch on earphone, without entering pairing mode (a short press until white light comes on). The earphone should automatically re-connect to the last connected phone (which is the second phone). Then find headset “Rockerz 370″ in first phone’s Bluetooth setting, select this to pair to first phone. Both phones should now be paired to the earphone.

• Check to try dual pairing with other devices to see if it works with them.

Q: How to establish AUX in connection in Rockerz 370?

• You can use headphones as a wired headphone to save battery.

• Simply connect one end of the 3.5mm AUX cable to the bottom of the ear cushion and the other end to your phone/other device.

Charging & Battery

Q: How to charge Rockerz 370?

• Connect the charger to the charging port on the headset.

• While charging the indicator light will turn into Red.

• When the headphone is fully charged, the indicator switches off.

• Use only authorized/company chargers for the headset as unauthorized ones may damage the same and invalidate the warranty on the headset as well.

Q: What to do if the headphone is not charging or if the battery life is low?

• Check to see if the Type-C charging cable being used is working and are of specification mentioned in the manual.

• Check the charging of the headphone by using another Type-C charging cable or try using the same type-C charging cable on another device to determine if the charging cable is faulty or not.

• Check if the specification (voltage/current) of the charger is correct for the device or not. A 5V, 2A charger should be used to charge the headphone.

• Check if the charging is done till the red LED turns completely green on the left earcup of the headphone.

• Check if the headphone/battery was not tampered with or exposed to any electrical damage.

• Check if the charging port is not clogged with dirt. If so, please clean it with a cotton swab or blow dry it to remove any clogged dirt.

• Check if the pin of the Type-C charging port is tampered with or damaged or any liquid damage is present or not.

Q: What to do if the headphones are not turn ON or if one side earcup is not working?

• Check to see if the device has been properly charged first till the red light turns off from steady.

• Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.

• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire.

• Check if the earcups are inserted well into our ear canal and the volume is not at zero level

• Check if the cables are twisted/tangled, if so, untangle them to regain working condition.

Q: How long does it take to charge? Does it support fast charging?

• Rockerz 370 takes 2-3H to charge. It does not support fast charging

Q: Can I charge my headphones with a mobile charger?

• Yes, Rockerz 370 wireless headphones can be charged with a mobile charger.

Q: How to Power ON/OFF Rockerz 370?

• Power ON:

• When switched off, press and hold the Multifunction button for 3 seconds. A voice prompt “Power ON” will confirm the same.

• The Red & Blue LED flashes to indicate the same.

• Power OFF:

• In any mode, press and hold the Multifunction button for 5 seconds. A voice prompt “Power OFF” will confirm the same.

Sound & Audio Quality

Q: What to do if the sound is distorted/low volume/low bass/low quality?

• Check if connected device does not have any equalizer settings applied or not. If applied then change the equalizer setting to standard/normal and then check the sound of the headphone again.

• Check if the device is in the range of Bluetooth (10m) and if there are any obstructions in between the headphone and the media device or not.

• Check if the device has issues even after moving it closer to the connected device and removing any obstructions.

• Check if the distortion or quality lowers at all volumes or only at high volumes.

• Check the sound quality on different media players and different devices and if the distortion happens on all devices/media players or only on specific ones.

• Check to see if the earcups have ear wax accumulated or not. If so, please clean it with cotton swab and mild alcohol, after doing so gently blow dry it from a distance.

Q: What to do if the volume of the headphone automatically changes?

• Check if connected media device is having any equalizer settings applied or not. If applied then change the equalizer setting to standard/normal and then check the sound of the headphone again.

• Check if the issue is occurring on different media players and in different devices or only in a single device or media player.

• Check if connected device does not have any equalizer settings applied.

• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

• Check if the buttons are not stuck between the control board and port. Use a tooth pick to pick out the button to bring it back to position.

Q: How to adjust volume in Rockerz 370?

• Tap the volume (+) button to increase the volume to your preference level.

• Tap the volume (-) button to decrease the volume to your preference level.

Q: Does the headphone support low latency?

• No. Rockerz 370 does not support low latency but it can be used for casual gaming, entertainment, streaming etc

Microphone & Call Functionality

Q: Does Rockerz 370 have a dedicated microphone?

• Yes, Rockerz 370 headphones has a dedicated mic perfect for calls and recording.

Q: What to do if the microphone of the headphone is not working?

• Check to see the microphone is not being blocked.

• Check to see if the microphone is being held at the adequate distance for it to be able to pick up the voice.

• Check if the microphone was not exposed to any hazards like direct sunlight or fire.

• Check if the microphone was not exposed to water above the resistance or dipped in any liquid.

• Check if the mic hole is not clogged with dirt of sweat. If so, use cotton swab or toothpick to clean out the port holes or a dryer to dry out any water that maybe collected.

Q: What to do if the voice assistant does not wake up?

• Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.

• Touch and hold on the touchpad of the right earcup until default Voice Assistant wakes up on the media device. This should allow Google Assistant or Siri to pop up on your media screen. Though under some circumstance, this feature may or may not work on some devices which may be restricted by default.

• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

• General FAQs

• ============

• Device Charging

• Device Controls

• Technology

Q: How to answer/end calls with Rockerz 370?

• Tap the Multifunction button once when answering or ending a call to complete the action.

Q: How to reject calls with Rockerz 370?

• Double tap the Multifunction button to reject an incoming call.

Q: How to activate Voice Assistant in Rockerz 370?

• Double tap to connect with Google & Siri and activate the voice assistant.

Device Controls & General FAQs

Q: What to do if the in-built controls of the device are not working?

• Check if the touch controls are working or not while connected to another media device.

• Check by forgetting the headphone in the Bluetooth settings of the media device and re-pair the headphone again with the media device.

• Check if the media player being used for music supports such controls present in the headphone.

• Check if the controls do not function on call or other media players or not.

• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

Q: Does Rockerz 370 have Aux support?

• Yes, Rockerz 370 also has AUX support when Bluetooth is not in use.

Q: How to play/pause in Rockerz 370?

• Press the multifunction button to play/pause music.

Q: How to change tracks in Rockerz 370?

• Next Track: Press and hold the ‘+’ button to play the next track.

• Previous Track: Press and hold the ‘-’ button to return to the previous track.

Q: Can users change voice prompts or update the software of the headphone?

• No, it is recommended that you do not perform such actions or it may void your warranty credentials and damage your product.

Q: Does the headphone support aptX?

• No. Rockerz 370 does not support aptX.

Need More Help?

For additional support and warranty queries, please contact boAt support:

Phone: 022-6918-1920 (9 AM – 7 PM, Closed Sundays & Holidays)

WhatsApp: +91-9667700177 (Available for quick assistance)

Official Support Page: boAt Rockerz 370 Support