• Go to the sound settings of your phone and set the equalizer to normal/ default/ none/ 0. EQ settings navigation for top 9 popular mobile brands are as follows:
1. Vivo –
Go to i Music>press the icon at the left upper corner>select Audio effect>turn on Deep space sound effects>touch Equalizer in the bottom., then you can adjust Equalizer as you like.
Note: Equalizer is supported in Funtouch OS 4.0 and higher version and can be adjusted only with the headphone plugged in.
2. Xiaomi –
Settings > Sound & vibration > Sound effects > Graphic equalizer, You can now choose preset styles or manually adjust the equalizer to your preference.
3. Samsung –
Settings > Sounds and vibration > Sound quality and effects > Equalizer, You can now either choose from pre-set EQ options (like “Music”, “Bass”, etc.) or manually adjust the frequency bands to fine-tune the sound.
4. Realme –
There 3 variations for EQ settings navigation according to the different UIs as mentioned below:
A] Realme UI 6.0: Settings > System & updates > Sound > Equalizer.
B] Realme UI 5.0, 4.0, 3.0: Settings > System/Additional settings > Sound > Equalizer.
C] Realme UI 2.0: Settings > Convenience tools > Sound > Equalizer.
5. Oppo –
Open the main Settings app on your phone > Go to Sound & vibration or a similar menu > Look for an Equalizer or Sound Effects option > The exact path can vary depending on the phone model and Android version > Enable it and choose from presets or manually adjust the sliders for different frequency bands.
6. Apple –
Settings > Music > EQ
7. Motorola –
Go to Settings > Sound (& vibration) > Audio effects. (Or, open the Moto app and touch menu > Play > Audio effects) > Turn it On > to use only for headphones or connected devices, set the speaker equalizer to Flat.
8. Poco –
Settings > Sound & Vibration/ Sound > Sound Effects / Equalizer > Graphic Equalizer
9. OnePlus –
Settings > Sound & Vibration > Sound Quality & Effects > Audio Tuner or Audio Tuner > Equalizer Settings.
• Perform a factory reset.
• If the headphones are clogged with ear wax, simply clean the headphones to restore the original sound.
The volume of the device automatically changes
1. Check for equalizer settings on the connected device.
2. Test with different media players or devices to see if the issue persists.
The device does not power On
1. Check if the voltage of the charger is correct for the device, use only 5V 2A Chargers.
2. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire
The in-built controls of the device are not working
1. Unpair/Forget the device and pair it again.
2. Check if the controls work when connected to a different device.
3. Check if the media player being used supports such controls.
4. Check for physical damage or exposure to hazards.
The voice assistant does not wake up
1. Check if the pairing device has the feature enabled. Google Assistant or Siri should be enabled to use this feature from your device.
2. Please follow the steps carefully, long press for 2 seconds and release, this should allow Google Assistant or Siri to pop up on the media screen of the device. Though under some circumstance, this feature may or may not work on some devices which may be restricted by default
The voice is muffled during calls / the microphone is not working
1. Try restarting the device.
2. Perform a factory reset.
3. Make sure there are no objects between your headphones and your connected device. Try moving your device closer to the headphones to see if the connection improves.
4. Look closely at the microphone hole for any dirt or earwax. If the microphone seems blocked, gently clean that area.