Categories: Boat Support

boAt Smart Ring Active Plus

boAt Smart Ring Active Plus

Complete FAQ & Troubleshooting Guide

4 Days Battery Backup | 5.0 Bluetooth Wireless | 5 ATMs Water Resistance

Information compiled and verified from the official boAt Smart Ring Active Plus support page.

4 Days
Battery Backup
5.0
Bluetooth Wireless
5 ATMs
Water Resistance

About the Smart Ring Active Plus

iOS users: Please navigate to the Phone Bluetooth Screen, tap on the “i” icon next to the ring name, forget the device, and relaunch your app. This step should trigger a pop-up message to pair the watch. Tap on the pair option.

Technical Specifications

Specification Details
Product Name Smart Ring Active Plus
Net Weight 4.7 g
Body Stainless Steel
Bluetooth Version 5.0
Working temperature – 20℃ to 50 ℃
Ring Charging Time 30 Minutes
Charging Interface in Case USB Type-C
Working Time 3-4 Days
Ring Battery 15 mAh (18 mAh for ring size 10 & above)
Case Battery 200 mAh
Ring Water Resistance 5 ATMs

Frequently Asked Questions & Troubleshooting Guide

Setup, Bluetooth & Connectivity

Q: How to install the App?

• Step 1: Via QR Code Scanning
• Find the QR code on the product user manual of Smart Ring Active Plus to install the boAt Crest App on the user’s media devices.
• Open the QR Code Scanner app on the user’s device and scan the code present in the user manual of Smart Ring Active Plus.
• Thereafter, follow the on-screen instructions to install the boAt Crest app on the user’s device.
• Step 2: Via searching the App on Google Play or Apple Play Store
• On Google Play or Apple App Store, in the search-bar, type “boAt Ring” and enter search.
• You will see the boAt Crest app in the search result list.
• Click on the install button to install boAt Crest app on the your media device.

Q: How to connect the smart ring with the App?

• First, make sure that your phone’s operating system (OS) is either Android 7.0 and above or iOS 14.0 and above.
• Step 1
• Download the boAt Crest app from the Play Store for Android devices and the App Store for iOS devices.
• When you open the app, make sure to allow all permissions.
• It is recommended that the ring is kept in a charging state while pairing it with the app.
• Connect the device with the app; ensure that the phone’s Bluetooth, as well as the GPS functionalities, are turned on.
• Select boAt Smart Ring Active Plus on the app’s home screen and click Pair to connect.
• You will get an alert to connect with the device name, VALOURRING1\_XXXX, click pair.
• To use all features of your Smart Ring Active Plus seamlessly, tap ‘Yes’ on the ‘Connection’ and ‘Grant Access’ system prompts.
• This phase will complete the pairing process, after which the Smart Ring Active Plus will start syncing with the app.
• Step 2:
• The previous process would enable the user to search for Smart Ring Active Plus to connect with the Crest app, just as it would enable Bluetooth on the device.

Q: How to sync the smart ring with the App?

• Open the Crest app on your phone.
• Make sure you’ve connected your Smart Ring Active Plus to the application.
• Synchronisation will start automatically once you enter the app’s interface.
• If synchronisation does not start automatically, tap “To Sync” on the home page.
• Note: Sync data at least once a day to avoid data loss in the ring.

Q: How to view the Heart rate data in the App?

• On the app, go to the dashboard. On the dashboard after the Wellness overview you will see ” Vitals”.
• Click on the “measure” option to measure the heart rate.

Q: I accidentally unpaired the device in the iPhone Bluetooth menu. How do I connect it again?

• Please launch the app again, and there should be a pop-up message to pair the ring. Tap on the pair option.

Q: Why does it take a long time to sync the data?

• The data sync time depends on the amount of data that is to be synced from the watch to the app.
• For first-time synchronisation, it takes approximately 2–3 minutes.
• It is suggested to sync the data at least once a day for a better experience.

Q: Why does the boAt Crest app show the step count even when I am not walking?

• Your boAt Crest app tracks hand movement. Activities like biking or using your hands often can affect step count.

Q: What is the maximum step target that I can set on my app?

• The maximum number of steps that can be set on the “boAt Crest” app is 30,000 per day.

Q: I do not always carry my phone. Can I use the ring out of range of my phone’s Bluetooth?

• Yes, step counting, heart rate, and sports modes can be recorded directly on your ring while your phone is not connected.
• The Smart Ring has some internal memory to record this data.
• Once you are in contact with your phone, you can sync the data to the app.

Q: What data would be synced with Google Fit/STRAVA?

• Only Steps data will be synced with the Apple Health and Google Fit apps.

Charging & Battery Life

Q: How to power On/Off?

• The Smart Ring Active Plus stays powered on as long as it has a battery, and it does not have a manual power-off function.

Q: How to charge the smart ring?

• Connect the USB Type-C cable to the charging case port.
• A blue LED on the front of the case will light up, indicating that the charger is securely connected and ready. It will turn off once the charging wire is removed from the charging case.
• When the ring is correctly positioned in the dock, a green LED will begin blinking between the ring’s inner surface and charging interface. It indicates that the charging is in progress. Once charged, the green LED will stop blinking and become static.
• Once the ring is placed inside, close the lid of the case for optimal charging conditions.
• Please keep the smart ring fully charged when pairing for the first time.
• When the charging level of the rings is below 20 per cent, a pop-up notification will be sent to the app.

Q: What are the charging norms and guidelines?

• Before using Smart Ring Active Plus for the first time, please fully charge the smart ring first.
• Charging through a wall adapter, specifications of the adapter 5V/2A are followed.

Q: What are the charging battery indications?

• The battery charge status is displayed on the Crest app’s home screen.
• Users can see the percentage of remaining battery levels on Smart Ring Active Plus.

Q: What is the usual time taken for battery charging from empty to full?

• The usual time taken to charge the Ring from empty to full is approximately 1.5 Hours.

Health, Calling & Microphone

Q: How to track the heart rate?

• From the Crest App Home Screen, go to ‘Vital’ in the ‘Wellness ’ menu to view your heart rate (HR) value on the screen.
• To set the frequency for HR monitoring, go to ‘Settings’ and select the ‘Auto Monitoring Heart Rate’ option.
• Here, users can choose a monitoring frequency from 5 min, 10 min, 15 min, 30 min (recommended), or 60 min to track heart rate at regular intervals.

Q: How to enable HRV (Heart Rate Variability)?

• From the Crest App Home Screen, go to ‘Restore’ in the ‘Wellness’ menu to view your HRV (Heart Rate Variability) reading on the screen.
• To set auto HRV measurements, go to ‘Settings’ and select the ‘Auto HRV Measurements’ option.
• When enabled, the measurements will be taken once every hour.

Q: How to view the Sleep data?

• From the Crest App Home Screen, go to ‘Restore’ in the ‘Wellness’ menu to view your Sleep reading on the screen.

Q: How to use the Activity feature?

• You can start any activity in the boAt Crest app.
• Go to the home dashboard in the app.
• Click on the Activity > Select the desired activity.
• You can pause or end the activity by clicking on the app.
• If the activity is less than 3 mins, it will not be recorded
• Post completion, you have to sync your app and SmartRing.
• Then you can transfer the activity data to your smartphone app.

Q: What are the different fitness vitals?

• There are the following Vital options on the App menu of Smart Ring Active Plus –
• Heart Rate: This is used to measure the heart rate of the users.
• SpO2: For users to measure blood oxygen levels, which can help you understand your respiratory health.
• Temperature: For users to monitor skin temperature.
• HRV (Heart Rate Variability): For users to check the always-changing interval between heartbeats.
• Vo2 Max: For users to track cardio-respiratory fitness. It tracks the maximum amount of oxygen your body can utilize in a single minute during an intense activity.
• Sleep: For reviewing the user’s sleep data for the previous night.
• Stress: This is used to measure the stress level of the user.
• Skin Temperature: For users to identify variations that may be associated with your metabolic state, or potential signs of fever.

Q: Where can I check my activity records?

• Go to Wellness Dashboard > Movement > Go to Activity to view your records.

Q: Where can I see my SpO2 data?

• Go to Wellness Dashboard > At the top, select ‘Vitals’ > Choose SpO2 to view all historical readings, including highest, average, and lowest values.
• To measure the spO2, On the app, go to Home Dashboard > After Wellness Overview, and you’ll see ‘Vitals’. Tap on ‘Measure’ under SpO₂.

Q: How can I view insights about my steps?

• Go to the Wellness dashboard.
• Select the Goal Insights. This menu option allows you to view insights for step counts and step data on a daily, weekly, and monthly basis.
• Select the timeline you want to analyse.

Device Troubleshooting & FAQs

Q: How to wear the smart ring?

• Wear the ring on your finger to use all the functionality.
• Make sure that the inner monitoring sensor of the ring is touching the finger.

Q: How to track the exercise activities?

• There are multiple default activities on the ring.
• You can also add or replace the activities according to your preference using the boAt Crest app.
• Tap on any exercise to start the activity.
• If the activity is less than 3 minutes, it will not be recorded.

Q: How to monitor the blood oxygen level?

• From the Crest App Home Screen, go to ‘Vital’ in the ‘Wellness ’ menu to view your SpO2 (blood oxygen level) reading on the screen.
• To set the auto SpO2 measurements, go to ‘Settings’ and select the ‘Auto SpO2 Measurements’ option.
• When enabled, the measurements will be taken once every hour.

Q: How to monitor the stress level?

• From the Crest App Home Screen, go to ‘Vital’ in the ‘Wellness ’ menu to view your stress level reading on the screen.
• To set auto stress measurements, go to ‘Settings’ and select the ‘Auto Monitoring Stress & HRV Monitoring’ option.
• Your stress can be recorded according to the heart rate variability.
• 0–29: Relax
• 30–59: Normal
• 60–79: Medium
• 80–100: High

Q: How to monitor the skin temperature?

• From the Crest App Home Screen, go to ‘Vital’ in the ‘Wellness’ menu to view your body temperature reading on the screen.
• To set auto temperature measurements, go to ‘Settings’ and select the ‘Auto Monitoring Skin Temperature’ option.
• When enabled, the measurements will be taken once every 30 minutes.

Q: How to enable the Ring Control feature?

• Click on this option to adjust the distance unit (Kilometres or Miles) and the temperature unit (Fahrenheit or Celsius).

Q: How to turn the notifications Off?

• Go to Settings > Bluetooth > My Device > Smart Ring Active Plus > Tap on (i) > Share System Notifications > Turn off.

Q: How to set up the daily target?

• Open the boAt Crest app.
• Go to Wellness > Movement.
• Select “Edit Steps Goal” under the Steps Details.
• Set your desired daily step target and tap on ‘Update Steps Goal’ to save the changes.
• Note: You can modify the step goal anytime later based on your preferences.

Q: Can I change the unit of measurement from kilometres to miles?

• Go to More in the Dashboard.
• Under Ring Settings, go to Ring Control > Change the format and unit of distance.

Q: What is the auto-detecting feature?

• This feature will track SpO₂, heart rate, and stress throughout the day.
• Go to Settings > Click on Ring Features > Enable Auto Monitoring.

Q: Is the Smart Ring Active Plus water resistant?

• The Smart Ring Active Plus has a water resistance rating of 5 ATM.
• NoYes

Need More Help?

For additional support and warranty queries, please contact boAt support:

Phone: 022-6918-1920 (9 AM – 7 PM, Closed Sundays & Holidays)

WhatsApp: +91-9667700177 (Available for quick assistance)

Official Support Page: boAt Smart Ring Active Plus Support

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