Categories: Boat Support

boAt Stone Arc




Official Support & Troubleshooting Guide

boAt Stone Arc

Complete Setup, Specifications, TWS Pairing & Exhaustive Troubleshooting Manual

20W RMS Dual 58mm Drivers | 2200mAh 12h Playtime | BT v5.4 IPX5 Splash Proof

Verified Source: Compiled directly from the Official boAt Stone Arc Support Documentation.

20W RMS
Dual 58mm Drivers
2200mAh
12h Playtime
BT v5.4
IPX5 Splash Proof

Overview: boAt Stone Arc

The boAt Stone Arc is a high-performance 20W portable Bluetooth speaker powered by dual 58mm acoustic drivers, Bluetooth v5.4, vibrant RGB lighting effects, TWS stereo link (40W total output), and an impressive 12 hours of battery endurance.

Step-by-Step Setup & Configuration Guide

1. Initial Charging

Connect the provided Type-C USB cable to a 5V 2A adapter. Charge for 2.5 hours until the red LED indicator turns off.

2. Bluetooth v5.4 Pairing

Press and hold the Power button for 3 seconds. The white LED will flash. On your phone, select ‘Stone Arc’ from the Bluetooth list to connect.

3. TWS True Wireless Stereo Mode

Turn on two Stone Arc units. Long press the TWS button on one unit until you hear a chime. Connect your phone to the master speaker for 40W stereo.

4. Mode Switching

Short press the ‘M’ (Mode) button to switch between Bluetooth, AUX, and TF Card playback.

Technical Specifications

Specification Details
Model Name boAt Stone Arc
Audio Output Power 20W RMS (Dual 58mm Full-Range Acoustic Drivers)
Frequency Response 100Hz – 20kHz
Bluetooth Version v5.4 (Up to 10 Meters Working Range)
Battery Capacity 2200mAh Rechargeable Lithium-ion
Playtime Endurance Up to 12 Hours (at 60% Volume)
Charging Interface Type-C USB (Input Voltage: 5V / 2A)
Charging Time 2 to 2.5 Hours Full Charge
Multi-Connectivity Bluetooth v5.4, 3.5mm AUX, TF Card / Micro SD (MP3 Format)
Lighting Dynamic Multi-Color RGB Lighting Effects
Water Resistance IPX5 Splash & Sweat Resistant
Special Features TWS Function (Connect 2 Stone Arc Units for 40W Stereo)

Exhaustive Frequently Asked Questions & Troubleshooting Manual

Charging & Battery Performance FAQs

Q: How do I charge Stone Arc?

Connect the USB Type-C cable to a 5V 2A wall charger. The red LED indicator glows during charging and turns off when full (approx. 2 to 2.5 hours).

Q: What should I do if the speaker is not charging?

Clean the Type-C charging port with a dry cotton swab. Ensure you are using a certified 5V adapter and not a high-voltage fast charger.

Bluetooth Pairing & Audio Quality FAQs

Q: What should I do if Stone Arc is not connecting via Bluetooth?

1. Ensure the speaker is in pairing mode (flashing white LED).
2. Double press the ‘M’ button to clear existing connections.
3. Keep the phone within 10 meters and unpair old Bluetooth records.

Q: Why is audio distorted or low volume?

Ensure the battery is not depleted (low battery causes audio clipping). Turn off heavy equalizer bass boosts on your media player.

Water Resistance & Factory Reset FAQs

Q: Is Stone Arc waterproof?

Yes, it has an IPX5 rating, protecting against water splashes, rain, and sweat. Ensure the rear port seal is tightly closed.

Q: How do I reset Stone Arc?

Insert a small pin into the Reset port and gently press the internal switch to restore factory settings.

Need Official boAt Support?

If you require further technical assistance or warranty support, contact boAt care:

Customer Care Phone: 022-6918-1920 (Mon – Sat, 9:00 AM – 7:00 PM)
WhatsApp Support: +91-9667700177
Official Support Page: boAt Stone Arc Support

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