Categories: Boat Support

boAt Storm Infinity Max

boAt Storm Infinity Max

Complete FAQ & Troubleshooting Guide

HD Display Screen Display | BLE5.4 Bluetooth Wireless | IP68 Water Resistance

Information compiled and verified from the official boAt Storm Infinity Max support page.

HD Display
Screen Display
BLE5.4
Bluetooth Wireless
IP68
Water Resistance

About the Storm Infinity Max

Unleash the power of infinity on your wrist with the all-new boAt Storm Infinity Max. Designed for those who demand more from their smartwatch, it boasts a massive 2.01” HD display, rugged IP68 resistance, and 20-day battery life for unmatched endurance. With cutting-edge health tracking, customizable watch faces, Bluetooth calling, and an intuitive functional crown, this smartwatch is built to keep you connected, in control, and a step ahead—always.

Technical Specifications

Specification Details
Model Storm Infinity Max
Bluetooth Version BLE5.4
Working Time Up to 20 Days
Standby Time 30 Days
Screen Type HD Display
Screen Size 2.01 inches
Screen Resolution 240×296
Battery Capacity 680 mAh
Water Resistance IP68
Sensors Heart-Rate Sensor and Blood Oxygen Sensor (SpO2)
Other Features Steps, Distance, Calories, Sleep tracking, Find your phone, Music control, Notification alerts, Alarm, Timer, Flashlight, Stopwatch, DND etc.
Other Modes Camera control, breathing exercises, Find my watch, Low battery alert, Voice assistant, Calculator, Weather forecast, SOS, Power saving modes, etc.
Wrist Band Material Silicon and Nylon
Watch Body Material Metal-coated
Android and iOS Version Android 7.0 and above & iOS 14.0 and above

Frequently Asked Questions & Troubleshooting Guide

Setup, Bluetooth & Connectivity

Q: How to install the App?

• Via QR Code Scanning:
• Find the QR code on the product manual of Storm Infinity Max for installing the boAt Crest App on your device.
• Open the QR Code Scanner app on your device and scan the code present on the user manual as well as inside the watch settings.
• Thereafter, follow the on-screen instructions to install the boAt Crest app on your device.
• Via Searching the app on Google Play or Apple Play Store:
• On Google Play or the Apple App Store, in the search bar, type ‘boAt Crest’ and enter search.
• You will see the boAt Crest app in the search result list.
• Click on the install button to install the boAt Crest app on your media device.

Q: How to connect the device with the App?

• First, make sure that your phone version is either on Android 7.0 and above or iOS 12 and above.
• Download the boAt Crest application from Play Store (Android) and AppStore (iOS).
• When you open the app, please allow all permissions.
• Register with your mobile number by accepting the terms and conditions.
• You will receive a verification code as an SMS; enter the verification code in the app.
• Follow the instructions on the App and you will find Storm Infinity Max smartwatch in the available device list.
• Click on the SINFINITYMAX\_XXXX to pair the Smartwatch with your phone.
• This will complete the pairing process after which the smartwatch will start syncing with the app.

Q: How to enable Bluetooth calling on the app?

• ​Turn the device’s Bluetooth on and bring your smartwatch closer to the device. If this doesn’t work check the following functionality: ​
• Enable Contact Sharing: ​​Open Crest App > BT Calling > Connect your watch SINFINITYMAX\_XXXX > Enable Contact Sharing ​
• Enable Notifications:​​ Open Crest app > Settings > Turn on Call Notifications ​

Q: How to sync the data with the smart watch?

• ​Your smartwatch’s data is automatically synced when you open the boAt Crest app. This may take a few seconds.​
• ​For manual syncing, go to the app and click on “Tap to Sync” to trigger immediate data transfer. ​​If this doesn’t work – ​
• ​Open the Crest app and keep the watch within Bluetooth range, i.e., less than 10 metres.​
• ​Ensure the Bluetooth and GPS are enabled on your phone.​
• ​Allow the app to run in the background. ​

Q: What permissions are needed for proper syncing?

• ​General permissions are needed on Android and iOS devices as below:​
• ​On Android: ​
• ​Go to Settings > Apps > Crest > Permissions​
• ​Enable permissions for Location, Contacts, Phone, and Notifications.​
• ​On iOS: ​
• ​Go to Settings > Privacy​
• ​Grant access to the Crest app for relevant permissions like Bluetooth and Notifications. ​

Q: How to log out from the app?

• ​Open the boAt Crest app.​
• ​Tap on your profile icon located at the top-right corner of the home screen.​
• ​Scroll down and tap “Log Out”.​
• ​Confirm the logout action in the pop-up prompt.​

Q: What happens when I log out of the app?

• ​Your smartwatch will be disconnected from your phone.​
• ​The watch will stop syncing data with the app.​
• ​You will stop receiving notifications on the watch.​
• To regain access, you will need to log in again with your connected account (e.g., Google or email) and verify with a one-time password (OTP).​

Q: How to check the cricket scores on the app?

• ​Follow the steps mentioned below to check the live cricket scores using the ​​Crest app: ​
• ​Swipe up on the home screen to view live scores.​
• ​Open the boAt Crest app and go to the “My Watch” section.​
• ​Tap on “Sports Score”.​
• ​Select “Enable” to activate live score updates on your watch.​
• ​Turn on “Enable Score Push to Watch” for real-time updates.​
• ​You can also enable “Vibration Alert” for score notifications.​
• ​Now open Settings: Choose Cricket >> Then choose match type – T20 or ODI, and set your preferred update interval.​
• ​Note:​
• ​Alternatively, you can also choose a football score. Tap on “Get Score Update” to receive updates every 15 minutes. ​
• Enabling Vibration Alert may lead to increased battery consumption on the watch.​

Q: Can I use the watch out of range of my phone’s Bluetooth?

• Yes, step counting, heart rate monitoring, calorie count and sports modes can be recorded directly on your watch while your phone is not connected.
• The watch has some internal memory to record this data.
• Once you are in contact with your phone, you can sync the data to the app.

Charging & Battery Life

Q: How to Power On/Off the watch?

• ​Long press the side button of the Storm Infinity Max for 3-5 seconds to turn the watch on/off.
• Raise your wrist to wake up the screen of the watch.

Q: How to charge the watch?

• ​Attach the magnetic end of the charging cable, which comes with the watch package, to the charging pad of the watch located on the back of the watch.
• Connect the other end of the cable which is a USB-A end to a 5V/ 2A rated power adapter power bank or a computer.
• Storm Infinity Max’s display will show the charging status and charging percentage while charging.
• Note: If Storm Infinity Max is connected to a computer USB port for charging, the speed of charging will be less, as the power pushed by the USB port of a computer is less than a 5V/2A rated power adapter.

Q: What are the charging norms and guidelines?

• ​Before using Storm Infinity Max for the first time, please fully charge the smartwatch first.
• Charging through wall adapter – Specs of the adapter: 5V/2A
• Any other accessory can be used for charging Storm Infinity Max as long as the above norms are followed.

Display, Features & Performance

Q: How to select the watch face?

• Go to settings > Tap on the watch faces feature to change your watch face. Alternatively, you can long-press the home screen to switch between the watch faces. There are 4 default watch faces available on the watch.

Q: How to control the screen brightness?

• Swipe down on the Home screen of the watch.
• The brightness of the watch screen can be changed as per the user’s preference using the slider.
• Slide the bar upwards to increase the brightness and slide it down to reduce the brightness.

Q: How to customize the watch face with my own image?

• Users can upload a custom watch face with images from their device. Follow the instructions to update the custom watch face mentioned below:
• Open the boAt Crest app.
• Go to the “My Watch” section.
• Here the option to “Change Watch Face” is available.
• Go to my creation and click on “Create a watch face”.
• Select a background ‘Image’ from your gallery.
• Choose the parameters you wish to add to the selected background:
• Time
• Date
• Steps
• Distance
• Calories
• Heart Rate
• Battery
• Finally, click on the “Update on the watch” to get the watch face updated.
• Note: Depending on the selected watch face’s size and resolution, this may take up to 2 minutes.

Health, Calling & Microphone

Q: How to dial number to make a phone call?

• Go to the call option in the main menu> click on dialer > Use the dialer to dial any number from the watch.

Q: How to set the daily step target?

• Open the ‘boAt Crest’ app.
• Go to Profile > My goals.
• Tap on the ‘Edit’ option in the Step Goal card.
• You can set your daily step target in the ‘Your Steps Goal’ section and tap on ‘Update Steps Goal’ to update the step target.
• Note: The steps can also be modified later according to your convenience.

Q: How to track the heart rate?

• This text will be hiddenFrom the watch home screen > Swipe left or right to reach the ‘Heart Rate’ icon >> Tap on Heart Rate >> Your HR measurement will get started; stay still while HR measurement is in progress, and you can see the HR value on the screen.

Q: How to measure the blood oxygen level (Spo2)?

• You can measure it on the watch and view the details on the Crest app.
• Swipe left on the watch home screen >> Go to SpO2>> Tap measure.
• Post your measurement; please sync the SpO2 values to the boAt Crest app.

Q: How to add someone as a Fitness Buddy?

• ​To add a fitness buddy:​
• ​Open the Crest App​
• ​Go to My Buddies​
• ​Tap on Add Buddies​
• ​Select a contact from your list​
• ​An invite will be sent automatically ​
• Once they accept, they’ll be added to your Fitness Buddies list.​

Q: How to remove a Fitness Buddy?

• Go to My Buddies​
• ​Tap on the name of the person you want to remove​
• ​Select Remove Buddy​
• ​They will be removed from your buddy list and won’t have access to your fitness updates.​

Device Troubleshooting & FAQs

Q: How to access the main menu?

• Swipe right from the home screen to open various widgets.

Q: How to access the shortcut menu (Quick Settings & Controls) ?

• ​Swipe down on the home screen to access quick settings and controls.
• There are various functions in the shortcut menu – DND, Settings, SOS, Bluetooth Calling, Brightness, Battery Saver, Silent Mode, Wake Gesture, Bedtime Mode, Find Phone, Power Off/Restart.

Q: How to check the notifications?

• Swipe Left or Right on the home screen of the watch to review the notifications of the connected media device.

Q: How to track the exercises through sports mode?

• There are multiple activities modes available on the watch, such as outdoor running, outdoor walking, indoor walking, outdoor cycling, indoor cycling, mountaineering, hiking, trail running, elliptical trainers, rowing machines, etc.
• There are various default activities on the watch. You can also add or replace the activities according to your preference using the boAt Crest app.
• Tap on any workout mode to start, and the watch will start recording the duration of the activity.
• Press the side button or swipe right to pause or stop the activity. The activity will not be recorded if it is less than 3 minutes in duration.

Q: How to control the music?

• Inside the menu, click on the ‘Music Control’ icon on the watch to enter the music control feature.
• While listening to music, users can play, pause, move back to the previous track, jump forward to the next track, and control the volume of the music.
• Note: This feature might not work for some of the music apps with different control protocols.

Q: How to access the camera control feature?

• Inside the menu, click on the ‘Camera’ icon on the watch to click a photo from your phone.
• Click again on the camera icon to open the camera app on the media device.
• Note: Turn the camera on from your phone to use this feature.

Q: What are the QR Tray features in my smart watch?

• ​You can transfer the QR code of metro ticket/pass, bus pass, UPI, social apps, and more into the smartwatch by adding the QR code in the boAt crest app. To add the QR code follow these steps:​
• ​Click on “QR Tray” option in the boAt Crest app.​
• ​To add a QR code, capture a screenshot of the QR code of the app you want to include.​
• After this, you’ll be able to find a collection of QR codes in the smartwatch under the QR Tray feature. Select the QR code you want to be scanned​.

Q: How to update the UPI payment QR code on my watch?

• ​Go to “Settings” from the main menu and click on “Watch Features”. ​
• ​Click on the “QR Tray” option to upload a QR code.​
• ​Upload the QR code from your phone.​
• ​Select any one from these categories: Payment/Movie/Others. ​
• ​Enter the name of the QR code at “Name this QR code”.​
• ​Click on “Save & Push to Watch”.​
• ​The QR code will appear on your smartwatch.​
• ​Swipe left on the home screen to view the QR code on the watch.​
• Note: Double tap the watch screen to change the brightness level in case the QR code scanner doesn’t work.​

Q: What is breath mode?

• Breath mode guides you through slow breathing exercises to help relax your mind and reduce stress.

Q: There are green and red lights blinking on the bottom side of the watch. What are those for?

• The green lights are used to monitor your heart rate. There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information.
• Red light is a blood oxygen sensor.

Q: What is stress mode?

• Stress mode measures your stress level using heart rate data to help you understand and manage your stress.

Q: Is the smart watch water proof?

• No, the smartwatch is not waterproof. It has an IP68 water-resistant rating, which means it can handle sweat, light splashes, and minor moisture. However, it should not be exposed to liquids or submerged in water.
• NoYes

Need More Help?

For additional support and warranty queries, please contact boAt support:

Phone: 022-6918-1920 (9 AM – 7 PM, Closed Sundays & Holidays)

WhatsApp: +91-9667700177 (Available for quick assistance)

Official Support Page: boAt Storm Infinity Max Support

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