Categories: Boat Support

boAt Storm Infinity

boAt Storm Infinity

Complete FAQ & Troubleshooting Guide

HD Display Screen Display | BLE5.4 Bluetooth Wireless | IP68 Water Resistance

Information compiled and verified from the official boAt Storm Infinity support page.

HD Display
Screen Display
BLE5.4
Bluetooth Wireless
IP68
Water Resistance

About the Storm Infinity

Storm_Infinity_UM_updated_compressed_1049beb9-ee41-4d33-8b53-271caf6b9380.pdf0.73 MB

Technical Specifications

Specification Details
Model Storm Infinity
Bluetooth Version BLE5.4
Working Time Up to 15 Days
Standby Time 30 Days
Screen Type HD Display
Screen Size 1.83″ inch
Screen Resolution 240×284
Battery Capacity 550 mAh
Water Resistance IP68
Sensors Heart-Rate Sensor and Blood Oxygen Sensor (SpO2)

Frequently Asked Questions & Troubleshooting Guide

Setup, Bluetooth & Connectivity

Q: How to install the boAt Crest App?

• Strom Infinity needs boAt crest app to be installed on the users’ media devices. It is available on both Google Play Store and Apple App Store to be downloaded and installed into the users’ devices to use
• and utilise the Strom Infinity’s full functionality-
• Step 1: Via QR Code Scanning
• Find the QR code on the product manual of the Strom Infinity for installing the boat Crest App on the media devices of the users.
• Open the QR Code Scanner app on the user’s devices and scan the code present on the user manual of the Strom Infinity.
• Thereafter, follow the on-screen instructions to install the boat crest app on the user’s device.
• Step 2: Via searching the App on Google Play or Apple Play Store​
• On Google Play or Apple App Store, in the search-bar, type ‘boAt Crest’ and enter search.
• You will see the boat Crest app in the search result list.
• Click on the install button to install boat crest app on the user’s media device.

Q: How to connect the device with the App?

• ​To use your smartwatch, you must first connect it to your phone using the boAt Crest app.
• Before you start
• Make sure your phone meets compatibility requirements: Android 7.0 and above or iOS 14.0 and above
• Download the boAt Crest app from the Google Play Store or Apple App Store.
• Charge both your watch and smartphone fully (preferably above 50%).
• Grant the following permissions for best experience:
• Bluetooth
• Notification
• Location
• First-time setup steps
• Turn on your watch by long pressing the power button (side button) for about 5 seconds.
• Download the boAt Crest app available on both the App Store (iOS 14.0 and above) and Google Play Store (Android 7.0 and above). Alternatively, Scan the QR code inside the smartwatch – Settings > Download App.
• Connect the device with the boAt Crest app and ensure the phone’s Bluetooth and GPS functionalities are turned on.
• Select “Name of Your Smartwatch” on the app’s home screen and click “Pair” to connect.
• Once connected, you will get an alert to connect with SINFINITY\_XXXX ; click ‘Authorise’ if you need to receive or make calls from the watch.
• To use all features of your smartwatch seamlessly, tap on “yes” to the “connection”’ and ‘grant access’ system prompts.
• Make sure you disable battery optimisation. (Note: To ensure connectivity throughout your journey, make sure the app is allowed to always run in the background of your device).
• Allow the app to access:
• Contact sharing (for calling features)
• Location (for weather and SOS)
• Notifications (for reminders, smart alerts, nudges and Navigation)
• Run in background (for stable connectivity)
• Disable battery optimisation for the boAt Crest app in your phone’s settings.
• Once paired, you will see “Connected” status in the app and on the watch.
• The smartwatch is unable to connect with the phone
• Follow these steps to restore the connection:
• Disconnect and pair again :
• Go to your phone’s Bluetooth settings > Disconnect the smartwatch.
• Then, open the Crest app > Unpair the device from the app as well.
• Now, re-pair the smartwatch through the Crest app by following the on-screen instructions.
• Restart both devices :
• To restart your smartwatch: Long press power button > Restart Check
• Or Settings > System > Restart
• Enable call log and contact sharing :
• After initial binding with the SINFINITY\_XXXX , make sure to click ‘Authorise’ for the second pairing request to enable “Call Log” and “Contact Sharing”.
• Grant Necessary Permissions :
• Make sure you’ve granted the permissions for “Media Audio”, “Phone Calls”, and “Contact Sharing” during the pairing process with the Crest app.
• Disable battery optimisation :
• Go to Settings > App Configurations > Battery Optimisation
• Switch off DND mode :
• Go to Settings > Do Not Disturb > Schedule / All Day.
• Reset your smartwatch to factory settings :
• As a last resort, perform a factory reset.
• Go to Settings > System > Factory Reset.
• The smartwatch often disconnects from the watch
• The operational distance for the Bluetooth is 7-10m. It is ideal that phone and watch is in direct contact with each other. Bring your smartwatch and device closer, i.e., stay within a 10-metre range.
• If this doesn’t work –
• Check the phone’s Bluetooth connection: Tap Connected Device > Bluetooth
• Check if the Crest app is running in the background.
• Avoid connecting the watch to multiple phones.
• Check if Disable battery optimisation is disabled on the Crest app: Settings > App Configurations > Battery Optimisation
• Switch off DND mode, as it may disable notifications. Check DND Mode: Settings > Do Not Disturb > Schedule / All Day.
• Restart your phone and watch : To restart your smartwatch: A] Long press power button > Restart Check
• Or B] Settings > System > Restart
• The smartwatch is not connecting automatically
• Disconnect and pair again:
• Go to your device’s Bluetooth settings > Disconnect. Now, re-pair your device with the Crest app. Follow the simple steps mentioned below to re-pair your smartwatch with the Crest app:
• Download the boAt Crest app available on both the App Store (iOS 14.0 and above) and Google Play Store (Android 7.0 and above). Alternatively, Scan the QR code inside the smartwatch –
• Settings > Download App.
• Connect the device with the boAt Crest app and ensure the phone’s Bluetooth and GPS functionalities are turned on.
• Select “Name of Your Smartwatch” on the app’s home screen and click “Pair” to connect.
• Once connected, you will get an alert to connect with SINFINITY\_XXXX ; click ‘Authorise’ if you need to receive or make calls from the watch.
• To use all features of your smartwatch seamlessly, tap on “yes” to the “connection”’ and ‘grant access’ system prompts.
• Make sure you disable battery optimisation.
• (Note: To ensure connectivity throughout your journey, make sure the app is allowed to always run in the background of your phone)
• Restart both devices : A] Long press power button > Restart ; Or B] Settings > System > Restart
• Factory reset your smartwatch : To factory reset your smartwatch, go to Settings > System > Factory Reset

Q: How do I enable Bluetooth calling on Crest app?

• Turn the device’s Bluetooth on and bring your smartwatch closer to the device. If this doesn’t work check the following functionality:
• Enable Contact Sharing: Open Crest App > BT Calling > Connect your watch SINFINITY\_XXXX > Enable Contact Sharing
• Enable Notifications: Open Crest app > Settings > Turn on Call Notifications

Q: How do I sync the data with the smartwatch?

• Your smartwatch’s data is automatically synced when you open the boAt Crest app. This may take a few seconds.
• For manual syncing, go to the app and click on “Tap to Sync” to trigger immediate data transfer.
• If this doesn’t work –
• Open the Crest app and keep the watch within Bluetooth range, i.e., less than 10 metres.
• Ensure the Bluetooth and GPS are enabled on your phone.
• Allow the app to run in the background.

Q: What permissions are needed for proper syncing?

• General permissions are needed on Android and iOS devices as below:
• On Android:
• Go to Settings > Apps > Crest > Permissions
• Enable permissions for Location, Contacts, Phone, and Notifications.
• On iOS:
• Go to Settings > Privacy
• Grant access to the Crest app for relevant permissions like Bluetooth and Notifications.

Q: How do I log out from the boAt Crest app?

• Open the boAt Crest app.
• Tap on your profile icon located at the top-right corner of the home screen.
• Scroll down and tap “Log Out”.
• Confirm the logout action in the pop-up prompt.

Q: What happens when I log out of the Crest app?

• Your smartwatch will be disconnected from your phone.
• The watch will stop syncing data with the app.
• You will stop receiving notifications on the watch.
• To regain access, you will need to log in again with your connected account (e.g., Google or email) and verify with a one-time password (OTP).

Q: How do I check the cricket scores using the Crest app?

• Follow the steps mentioned below to check the live cricket scores using the
• Crest app:
• Swipe up on the home screen to view live scores.
• Open the boAt Crest app and go to the “My Watch” section.
• Tap on “Sports Score”.
• Select “Enable” to activate live score updates on your watch.
• Turn on “Enable Score Push to Watch” for real-time updates.
• You can also enable “Vibration Alert” for score notifications.
• Now open Settings: Choose Cricket >> Then choose match type – T20 or ODI, and set your preferred update interval.
• Note:
• Alternatively, you can also choose a football score. Tap on “Get Score Update” to receive updates every 15 minutes.
• Enabling Vibration Alert may lead to increased battery consumption on the watch.

Q: Can I use the watch out of range of my phone’s Bluetooth?

• Yes, step counting, Heart rate monitoring, calorie count and sports modes can be recorded directly on your watch while your phone is not connected
• Watch has some internal memory to record this data.
• Once you are in contact with your phone, you can sync the data to the app.

Charging & Battery Life

Q: How to charge the smartwatch?

• Attach the magnetic end of the charging cable which comes with the watch package on the charging pad of the watch which is located on the back of the watch and connect the other end which is an USB-A end to a 5V, 2A rated power adapter or power bank or a computer.
• The Strom Infinity display would show the charging status and charging percentage while charging.
• Note: If the Strom Infinity is connected to a computer USB port for charging, the speed of charging would be less as the power pushed by the USB port of a computer is less than the 5V 2A rated power adapter.

Q: What to do if the smartwatch is not charging or if the battery life is low?

• Check if the charging connector behind the watch is clean and rust free.
• Try cleaning it with an alchohol swab and dry the cleaned surface with a dry cotton to ensure there is no moisture retained.
• Now plug in the charger (Output = 5V 2A) and let it charge.

Q: What are the battery indications of the charging status?

• Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the Strom Infinity

Q: What are the charging norms and guidelines?

• Before using the Watch Strom Infinity for the first time, please fully charge the smartwatch first.
• Charging through wall adapter – Specs of the adapter: 5V, 2A
• Any other accessories could be used for charging the Watch Strom Infinity as long as the above norms are followed.
• The new watch face not updating on the watch
• Ensure your watch is connected to the Crest app and Bluetooth is ON.
• Wait at least 2 minutes; large watch faces take longer to sync.
• Retry the update or restart your phone and smartwatch if the issue persists.
• The data syncing delayed or incomplete
• Check if your device or watch is in Airplane or DND mode:
• On your smartwatch go to Settings > Do not Disturb > All Day / Schedule > Toggle Off
• Alternatively, on the Home screen, Swipe down > DND > Tap Off
• Ensure Battery Saver is not limiting background activity :
• On your smartwatch go to Settings > Battery Saver > Toggle Off
• Alternatively, on the Home screen, Swipe down > Battery Saver > Tap Off
• Restart both your phone and smartwatch to refresh connectivity :
• On your smartwatch, Long press the power button > Restart
• Alternatively, Go to Settings > System > Restart
• The data sync issues persist after checking everything
• As a last resort, perform a factory reset on your smartwatch: Go to Settings > System > Factory Reset on the watch.
• The smartwatch is not getting call or message notifications
• Make sure call alert and message alert are enabled from the app.
• Sync the watch after enabling these features.
• Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone.
• Try uninstalling and installing the boAt Crest and then start the binding process with the watch and check whether the issue is still persisting or not.
• Reset the watch and check whether the function is working or not.
• I am not able to control music from the watch
• Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)
• Note 1: Make sure you enable music control from the app first.
• Note 2: Make sure the watch is connected with the app.
• The data is taking too long to sync on the app
• To sync the data to the app, go to the app’s homepage, drag down the screen. This will start the syncing process, and data will be synced to the app.
• Make sure you are in Bluetooth range and watch and app are nearby when you are syncing the data.
• If the app is taking too long to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.
• If you continue to have data sync issues, please restart your phone and try again.
• The lift up gesture not responding
• We have designed the watch so that the display is active on a slight flick of the wrist.
• The tracker may take a second or two to light up the screen.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.
• I am not able to see the sleep data on the watch
• Make sure you wear the watch while sleeping to track the sleep data.
• Measure your night sleep automatically. Sleep duration and classification details (Deep, light, REM, Awake) are available on the watch and the app.
• Sleep will not be recorded if you have less than 3 hours
• Sync the watch with the app in the morning to view sleep data
• Note: Data might not be recorded correctly if a lot of movement is noticed between 6-8 AM
• The heart rate monitor is not taking the reading well
• Check if the user has hair, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.
• Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid
• The heart rate, spO2, are not showing accurate data
• The spO2 and Heart Rate monitoring is only for the reference; data may not match with the medical equipment. This watch is not a medical grade equipment.
• The watch show the step count even when I am not walking
• Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.
• Ensure that your app and the watch are synchronized.
• I am not able to set watch face from the app
• In order to access watch faces from the app, users should log in to the app first.
• General FAQs
• ============
• Device Controls
• App Controls
• Product Features
• Water / Dust Protection

Q: How to Power On the watch?

• Long press the side button of the Storm Infinity for 3-5 seconds to turn the watch on.
• Raise your wrist to wake up the screen of the watch

Q: ​How to Power Off the watch?

• While Storm Infinity is on, go to settings, click on the ‘Device’ option, and then select the ‘Power Off option.
• This would lead to the watch being turned off.

Display, Features & Performance

Q: How to change the watch faces on the device?

• There are 7 default watch faces available on the watch. Long press on the watch home screen to view default watch faces, select and add your preferred watch face.
• Tap on ‘settings’ on the home dashboard. Go to Strom Infinity settings > watch Faces. Under the Watch faces option, select the watch face you want to set on your watch & click apply

Q: How to control the screen brightness?

• You can control the brightness level of the watch by swiping down from the watch home screen & change the brightness level.

Q: How do I customize the watch face with my own image?

• Users can upload a custom watch face with images from their device. Follow the instructions to update the custom watch face mentioned below:
• Open the boAt Crest app.
• Go to the “My Watch” section.
• Here the option to “Change Watch Face” is available.
• Go to my creation and click on “Create a watch face”.
• Select a background ‘Image’ from your gallery.
• Choose the parameters you wish to add to the selected background:
• Time
• Date
• Steps
• Distance
• Calories
• Heart Rate
• Battery
• Finally, click on the “Update on the watch” to get the watch face updated.
• Note: Depending on the selected watch face’s size and resolution, this may take up to 2 minutes.

Health, Calling & Microphone

Q: How to track the heart rate?

• On the App home dashboard > Tap on “Heart rate” card and you can view all your historical heart rate readings. You can view your Min and Max HR for the day. You can also access history by tapping on the history icon and can also filter the details based on a Daily, Weekly, or Monthly basis.

Q: How to set the sleep goal?

• Open the ‘boAt Crest’ app and you will find “More” on the lower right-hand side on the home page of the app.
• Click on it and go to Settings
• Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option. Please note:- Your sleep goal is indicative of your sleep target, and the watch automatically records the sleep.
• Open the ‘boAt Crest’ app and you will find “More” on the lower right-hand side on the home page of the app.
• Click on it and go to Settings
• Inside Setting, you will find the Sleep Goal. You can set your Sleep Goal under this option.

Q: How to make an emergency call (SOS)?

• Long-press the side button to make an SOS call

Q: How do I add someone as a Fitness Buddy?

• To add a fitness buddy:
• Open the Crest App
• Go to My Buddies
• Tap on Add Buddies
• Select a contact from your list
• An invite will be sent automatically
• Once they accept, they’ll be added to your Fitness Buddies list.

Q: How do I remove a Fitness Buddy?

• Go to My Buddies
• Tap on the name of the person you want to remove
• Select Remove Buddy
• They will be removed from your buddy list and won’t have access to your fitness updates.

Device Troubleshooting & FAQs

Q: How to access the main menu?

• Short press the side button from the home screen would lead to opening the menu.

Q: How to access the shortcut menu?

• Swipe left or right on the home page would lead to shortcut menu
• There are five functions in the shortcut menu- (i) Steps (ii) SpO2 (iii) Heart Rate Monitor (iv) Sleep (v) Music (vi) Notifications

Q: What are the different modes / options available on the watch? How to access them?

• While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Strom Infinity.
• There are following mode options on the menu of the Strom Infinity –
• Steps : For tracking daily activities like step count, distance travelled, etc. by the users.
• Heart Rate : For measuring the heart rate of the users.
• Blood Oxygen : For Measuring the saturation level of oxygen (spO2) in the user’s blood
• Sleep Mode : For measuring the sleep hours of the users
• Breathing Mode : For breathing exercise of the users
• Alarm : To set up alarm for the users
• Music Control Mode : To control the music from the watch when the users are listening to music. (Note: This feature might not work for some of the music apps with different control protocols)
• Camera Control Mode : To control the camera from the watch and click photos
• Timer : To set up timer for the users when in need
• Settings : To enter into the settings of the watch

Q: How to track the exercises through sports mode?

• There are 700+ activities modes available in the watch Walking, treadmill, running, badminton, football, basketball, Tennis, yoga, etc. You can access any out of these.
• Select any one of the exercises before starting that exercise.
• You can also add more sports activities or hide the activities.
• Swipe right and then click on pause to start/pause that exercise

Q: How to measure the blood oxygen level?

• You can measure it on the watch. A user can view the details on the app
• Swipe left from the watch home screen >> Go to SPO2>> Tap measure.
• Post your measurement, Please sync the SPO2 values to your boAt Crest app

Q: How to control the music?

• Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.
• While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.
• Note: – This feature might not work for some of the music apps with different control protocols.

Q: How to access the camera control feature?

• Inside the menu, click on the ‘Camera Control’ icon on the watch to access remote camera on the Strom Infinity Watch
• Click again on the camera icon to open the camera app on the media device.

Q: How to watch the Live Cricket Scores?

• Swipe Up on the home page and you can check the cricket live scores.

Q: How can I add emergency contact for SOS?

• You can add only 1 emergency contact through the boAt Crest app.
• Follow these steps to activate the SOS feature:
• Open the boAt Crest app on your device.
• Navigate to the “Home Dashboard.”
• Locate the “Top Features” section on the dashboard.
• In the “Top Features,” you will find the “SOS” feature. Click on it to access the SOS functionality.
• To initiate an SOS call, perform a long press on the side button of your smartwatch.

Q: How can I use the Turn-by-turn navigation feature?

• In the watch click on the navigation feature
• Search your desired destination on the boAt Crest app.
• Then send navigation instructions to your boAt smartwatch by clicking on get directions.
• After clicking on it choose the navigate on watch option.
• Then follow step-by-step instructions on your smartwatch to reach your destination.
• Note:
• The navigation is not shown in maps instead it is shown by direction arrows. You can access the last alert from the watch navigation menu or by swiping left from the home screen.
• To avoid receiving notifications on our smartwatch during navigation enable DND mode.

Q: What are the QR Tray features in my smartwatch?

• You can transfer the QR code of metro ticket/pass, bus pass, UPI, social apps, and more into the smartwatch by adding the QR code in the boAt crest app. To add the QR code follow these steps:
• Click on “QR Tray” option in the boAt Crest app.
• To add a QR code, capture a screenshot of the QR code of the app you want to include.
• After this, you’ll be able to find a collection of QR codes in the smartwatch under the QR Tray feature. Select the QR code you want to be scanned

Q: How do I update the UPI payment QR code on my watch?

• Go to “Settings” from the main menu and click on “Watch Features”.
• Click on the “QR Tray” option to upload a QR code.
• Upload the QR code from your phone.
• Select any one from these categories: Payment/Movie/Others.
• Enter the name of the QR code at “Name this QR code”.
• Click on “Save & Push to Watch”.
• The QR code will appear on your smartwatch.
• Swipe left on the home screen to view the QR code on the watch.
• Note: Double tap the watch screen to change the brightness level in case the QR code scanner doesn’t work.

Q: What is breath mode?

• This feature will allow users to monitor and rate the quality of breathing. Breath exercise (Inhale/Exhale pattern) on the watch for selected duration and rhythm
• It is a feature available on the watch where users can use it to do breathing exercises.

Q: What is the QR Tray feature?

• You can transfer the QR code of metro ticket/pass, bus pass, UPI, social apps, and more into the smartwatch by adding the QR code in the boAt crest app. To add the QR code follow these steps:
• Click on “QR Tray” option in the boAt Crest app.
• To add a QR code, capture a screenshot of the QR code of the app you want to include.
• After this, you’ll be able to find a collection of QR codes in the smartwatch under the QR Tray feature. Select the QR code you want to be scanned

Q: How many sports mode can be accessed at once?

• There are total 700+ activity mode on the watch

Q: Can I set goals in sports mode?

• Yes, users can set individual goals for every sports mode.

Q: There are green and red lights blinking on the bottom side of the watch. What are those for?

• The green lights are used to monitor your heart rate.
• There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information. Red light is the blood oxygen sensor.

Q: Is the watch water proof?

• The water resistance level of the Strom Infinity smartwatch is IP67.
• NoYes

Need More Help?

For additional support and warranty queries, please contact boAt support:

Phone: 022-6918-1920 (9 AM – 7 PM, Closed Sundays & Holidays)

WhatsApp: +91-9667700177 (Available for quick assistance)

Official Support Page: boAt Storm Infinity Support

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