Categories: Boat Support

boAt Watch Mercury

boAt Watch Mercury

Complete FAQ & Troubleshooting Guide

LCD, Touch S Screen Display | V 5.0 Bluetooth Wireless | IP68 Water Resistance

Information compiled and verified from the official boAt Watch Mercury support page.

LCD, Touch S
Screen Display
V 5.0
Bluetooth Wireless
IP68
Water Resistance

About the Watch Mercury

boAt Watch Mercury is a feature-packed smartwatch for all you hustlers who seek to watch your game. Keep a tab on your body temperature on the go with its Real-Time Temperature Monitoring. No matter what sport is your game, Mercury is all you need to analyze your performance with its multiple Sports Mode.

Technical Specifications

Specification Details
Bluetooth Version V 5.0
Battery Capacity 210mAh
Working Time Up to 10 days
Standby Time 30 Days
Screen Type LCD, Touch Screen
Screen Size 1.54 inch
Screen Resolution 240 X 240
Sports Mode Yes (10 different types)
Water Resistance IP68

Frequently Asked Questions & Troubleshooting Guide

Setup, Bluetooth & Connectivity

Q: What to do if the data is taking too long to sync on the app?

• In order to sync the data to the boAt Crest app, connect the watch Mercury to the media device via the Crest app and go to the app’s homepage, drag down the screen.
• This will start the syncing process and data will be synced to the app.
• Make sure you are in Bluetooth range and watch and Crest app are nearby when you are syncing the data.
• If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.
• Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

Q: How to install the boAt Crest App?

• Step 1: Via QR Code Scanning
• Find the QR code on the product manual of the Watch Mercury for installing the Crest App on the media devices of the users.
• Open the QR Code Scanner app on the user’s devices and scan the code present on the user manual of the Watch Mercury. Thereafter, follow the on-screen instructions to install the Crest app on the user’s device.
• Step 2: Via searching the App on Google Play or Apple Play Store​
• On Google Play or Apple App Store, in the search-bar, type ‘boAt Crest App’ and enter search.
• You will see the boAt Crest app in the search result list.
• Click on the install button to install boAt Crest app on the user’s media device.

Q: How to connect the device with the App?

• Step 1:
• After installing the boAt Crest app, turn the watch MercuryON and open the boAt Crest app on the user’s device.
• Click on the ‘Start Setup’ on the boAt Crest app to switch on the Bluetooth on the user’s device.
• Step 2:
• The previous process would enable the user to search for the Watch Mercury to connect with the Crest app.
• Step 3:
• Once the Watch Mercury is found via Bluetooth, it will show on the Crestapp.
• Click on the ‘Mercury’ Device and then click on the ‘Confirm BindDevice’ button to start paring Watch Mercury with the boAt Crest app.
• Once the connection is successful all the fitness data stored on the Watch Mercury will sync automatically on the Crest app.

Q: What to do if the smartwatch is unable to connect with the phone?

• Make sure you are using Android 9.0/ IOS 13.0 or above OS version in your smartphone.
• It is necessary to accept and agree to all the terms and permissions including the location services also.
• Make sure you have downloaded boat Crest app in your smartphone.
• Do not connect the watch directly with the phone’s Bluetooth, make sure you are connecting it via the boat Crest app.
• Make sure your Bluetooth is on and try to bind the watch with the app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.
• If you still continue to have binding issues, please restart your phone and try again.

Q: What to do if the smartwatch often disconnects from the watch?

• The operational distance for the Bluetooth is 10m. It is ideal that phone and watch is in direct contact with each other.
• If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.
• Make sure the app is running in background always.

Q: Can the user use the smartwatch out of phone’s Bluetooth range?

• Yes, step counting, heart rate monitoring, calorie count, spO2, BP, time can be recorded directly on your watch while your phone is not connected.
• Watch has some internal memory to record this data.
• Once you are in contact with your phone, you can sync the data to the app.

Charging & Battery Life

Q: What to do if the smartwatch is not charging or if the battery life is low?

• ​Check if the charging connector behind the watch is clean and rust free.
• Try cleaning it with an alchohol swab.
• If the problem still persists, kindly replace the product.

Q: How to check battery charge status?

• Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Mercury’s battery.

Q: What are the charging norms and guidelines?

• Before using the Watch Mercury for the first time, please fully charge the smartwatch first.
• Charging through wall adapter – Specs of the adapter: 5V, 2A
• Any other accessories could be used for charging the Watch Mercury as long as the above norms are followed.

Display, Features & Performance

Q: What to do if the user is not able to adjust volume of the music player?

• Yes, users can control music from your watch. Previous/next/volume up/Volume down can be adjusted from the watch. Users have to enable the feature from the appfirst.

Q: Can I adjust the screen brightness and screen out time?

• Yes. screen brightness and screen time out can be adjusted from settings option. You can also long press the home screen to increase the brightness.

Q: How to change the watch faces on the device?

• Step-1: Go to the Menu of the watch
• Step-2: Inside the menu, select the ‘Setting’ option
• Step-3: Inside the ‘Setting’ option, scroll down and select the ‘Watch Faces’ option.
• Step-4: Swipe to see all the available watch face options and select your preferred watch face.
• Alternate Step: Long Press on the home screen to switch between the watch faces on the watch Mercury.

Q: The user is facing issue with Phone Finder. The sound does not come, nor does the camera flash work. How to resolve this?

• Kindly make sure that if the sound is not turned off from Phone (for Phone Ringing) and Camera permission is allowed which is required for flash light to work.
• Also, check in some of the phones the physical switch for volume is “Not Turned Off”​

Health, Calling & Microphone

Q: What to do if the smartwatch is not getting call or message notifications?

• Make sure call alert and message alert are enabled from the app.
• Sync the watch after enabling these features
• Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone
• Try uninstalling and installing the boAt Crestapp and then start binding process with the watch and check if the issue is still persisting or not.
• Reset the watch and check if the function is working or not.

Q: What to do if unable to record sleep data or records incorrectly?

• Make sure you wear the watch while sleeping in order to track the sleep data.
• Sleep data is estimated by primarily movement. Once you are laid down, watch will take approximately an hour to assume that you have gone to sleep.

Q: What to so if the heart rate monitor is not taking the reading well. What can be the issue?

• Check if the user is having hairs, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.
• Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.

Q: Why does the watch show the step count even when I am not walking?

• Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

Q: How accurate is the Heart Rate and SpO2 data?

• Bloodpressure, spO2 and Heart Rate monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

Q: What is the use of Fitness Buddies?

• It is a platform where you can share your health and fitness progress with your friends and loved ones.

Q: Where can I see my Activity History?

• You can see your activity details on the watch as well as on the App.
• i) To view on the Watch: Scroll up from the watch screen you can see the last 5 Activities under Activities Record.
• ii) To view on the App: Tap on Activity Tab and View History. This will list all the activities done.

Device Troubleshooting & FAQs

Q: What to do if the blood Pressure is not showing accurate data?

• Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.
• General FAQs
• ============
• Technology
• Device Controls
• Water / Dust Protection

Q: What is “Breath” mode in the watch?

• Breath mode is the meditative breathing mode to improve your breathing. Select time and speed (low, medium, high) according to your need.

Q: Does watch Mercury has camera control feature?

• Yes, you have to shake your wrist to click photos or click the tick button on the screen to take photos. Make sure you open camera from the app and use shutter from the watch.

Q: What is blood Oxygen feature in the watch?

• Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.
• Bring your wrist close to your heart and try to hold the arm still.
• This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen.

Q: Can we see weather updates on the watch?

• Yes, connect the watch with the app and the watch can show weather updates for next 3 days.

Q: How do I switch ON Watch Mercury?

• Long press the button located on the right side of the Watch Mercury, it would lead to turningthe watch ON. Raise your wrist to wake up the screen of the watch.

Q: How do I switch OFF Watch Mercury?

• While the Watch Mercury is On, go to the setting option in the main menu and then tap on shut down shutdown option, this would lead to turning the watch off.

Q: How do I navigate to the main menu?

• Swiping left on the Watch Mercury’s home screen would lead to opening the menu.

Q: How do I enter into different modes/options?

• While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Watch Mercury.
• There are following mode options on the menu of the Watch Mercury-
• (i) Sport – For tracking the exercises done by the users.
• (ii) Heart Rate – For measuring the heart rate of the users.
• (iii) Blood Oxygen – For Measuring the saturation level of oxygen (spO2) in the user’s blood
• (iv) Blood Pressure – For measuring the blood pressure of the users
• (v) Guided Breathing Mode – For breathing exercise of the users
• (vi) Alarm – To set up alarm for the users
• (vii) Music Control – To control the music from the watch when the users are listening to music
• (vii) Timer – To set up timer for the users when in need
• (viii)Settings – To enter in to the settings of the watch

Q: How do I track the exercises via Sports mode into different modes/options?

• There are 10 different exercises which can be tracked via Sports Mode.
• (i) Walking (ii) Running (iii) Cycling (iv) Climbing (v) Skipping (vi) Badminton (vii) Basketball (viii) Football (ix) Yoga (x) Swimming
• Select any one of the exercises before starting that particular exercise.
• Short press side button to start/pause that particular exercise
• To stop that particular exercise tracking session, long press the side button.

Q: How can I measure blood oxygen levels?

• Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.
• Bring your wrist close to your heart and try to hold the arm still. This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen.

Q: How can I switch on the breath mode?

• Inside the menu, click on the ‘Breath’ icon while wearing the watch on the wrist.
• Choose your preferred time for breath in and breath out and relax to undergo the breathing exercise.

Q: How can I use ‘Music Control’?

• Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.
• While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.

Q: Can the vibrations be modified on the watch?

• Yes, there are different types of vibrations associated with each feature. Like for message alert you can change the vibration type from the app while enabling the message alert.

Q: How many sports mode can be accessed at once?

• There is total 10 sports modes available in the watch. Walk, run, cycling, climb,, yoga, basketball, football, badminton, skipping, swim. You can access any one out of these

Q: How to check notifications in watch Mercury?

• Swipe down on the home screen of the watch to review the notifications of the connected media device.
• Swipe up to the last page to delete all notifications.

Q: How to enable the Flashlight?

• Swipe down from home screen to enable the flashlight. With this, you watch screen can turn to a flashlight.

Q: What is the “Wake Gesture” feature?

• When the “Wake Gesture” feature is enabled, the watch display will turn “ON” when you lift your wrist to view the watch.

Q: How do we get the high temperature alert on the watch?

• High temperature alert on the watch will be triggered as soon as the skin temperature goes beyond 99.5 F/37.5 C.

Q: Can users find their phone using Mercury Watch?

• Yes. Users can find your connected phone using the Mercury watch.
• Step 1: Move to the ‘Find Phone’ option and tap on it.
• Step 2: Your phone will start ringing.
• Step 3: Tap on pause button to stop it.

Q: Is the smart watch waterproof? Can it be used during shower or swimming?

• The watch is IP68 water resistant. It can withstand sweat, dust and splash of water. Not recommended to use in deep waters, while swimming or while taking bath.
• NoYes

Need More Help?

For additional support and warranty queries, please contact boAt support:

Phone: 022-6918-1920 (9 AM – 7 PM, Closed Sundays & Holidays)

WhatsApp: +91-9667700177 (Available for quick assistance)

Official Support Page: boAt Watch Mercury Support

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