Categories: Boat Support

boAt Watch Xtend

boAt Watch Xtend

Complete FAQ & Troubleshooting Guide

300mAh Battery Backup | BLE5.0 Bluetooth Wireless | “-10°C” – “45°C” Water Resistance

Information compiled and verified from the official boAt Watch Xtend support page.

300mAh
Battery Backup
BLE5.0
Bluetooth Wireless
“-10°C” – “45°C”
Water Resistance

About the Watch Xtend

Take control over your music, fitness, and more with a 1.69-inch complete capacitive LCD display. Your wellness is now on your wrist with its Guided Meditative Breathing, Stress Monitor, and Sleep & SPO2 Monitoring. Its 50 watch faces let you don a unique style every day. Make more out of your days with boAt Xtend.

Technical Specifications

Specification Details
Bluetooth Version BLE5.0
Operating Temperature “-10°C” – “45°C”
Bluetooth Range 10 Meters
Battery Capacity 300mAh
Working Time Up to 7-10 days
Charging Time Around 2 Hours
Charging Type Magnetic Charge
Sports Mode 14 Sports Mode
Call Alert Yes
Music Control Yes
Guided Meditative Breathing Yes
Waterproof 5ATM

Frequently Asked Questions & Troubleshooting Guide

Setup, Bluetooth & Connectivity

Q: How to install the boAt Wave App?

• Step 1: Via QR Code Scanning
• Find the QR code on the product manual of the Watch Xtend for installing the Wave App on the media devices of the users.
• Open the QR Code Scanner app on the user’s devices and scan the code present on the user manual of the Watch Xtend. Thereafter, follow the on-screen instructions to install the Wave app on the user’s device.
• Step 2: Via searching the App on Google Play or Apple Play Store​
• On Google Play or Apple App Store, in the search-bar, type ‘boAt Wave App’ and enter search.
• You will see the boAt Wave app in the search result list.
• Click on the install button to install boAt Wave app on the user’s media device.

Q: How to connect the device with the App?

• Step 1:
• ​![](https://prod4-sprcdn-assets.sprinklr.com/200052/f785d893-fd09-4530-9142-498186cca358-1968549485/BT.PNG)
• After installing the boAt Wave app, turn the watch Xtend on and open the boAt Wave app on the user’s device.
• Click on the ‘Start Setup’ on the boAt Wave app to switch on the Bluetooth on the user’s device.
• Accept the privacy policy to continue.
• Step 2:
• ​![](https://prod4-sprcdn-assets.sprinklr.com/200052/75ba3ca3-b1ab-4265-90a4-58dd21b73681-898175291/BT2.PNG)
• The previous process would enable the user to search for the Watch Xtend to connect with the Wave app.
• Step 3:
• ​![](https://prod4-sprcdn-assets.sprinklr.com/200052/68a2e3cc-3036-4c74-adc9-a3d373b6f57b-899098812/BT3.PNG)
• Open the app and click add device to start searching
• the nearby device.
• Click on watch to search Xtend
• Click on Xtend to pair the device
• Click on Yes on the watch to pair the device​

Q: What to do if the smartwatch is unable to connect with the phone?

• Make sure you are using Android 6.0/ IOS 13.0 or above OS version in your smartphone.
• It is necessary to accept and agree to all the terms and permissions including the location services also.
• Make sure you have downloaded boat Wave app in your smartphone.
• Do not connect the watch directly with the phone’s Bluetooth, make sure you are connecting it via the boat Wave app.
• Make sure your Bluetooth is on and try to bind the watch with the app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.
• If you still continue to have binding issues, please restart your phone and try again.

Q: What to do if the smartwatch often disconnects from the watch?

• The operational distance for the Bluetooth is 7-10m. It is ideal that phone and watch is in direct contact with each other.
• If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.
• Make sure the app is running in background always.

Q: can the user use the smartwatch out of phone’s Bluetooth range?

• Yes, step counting, heart rate monitoring, calorie count, spO2, BP, time can be recorded directly on your watch while your phone is not connected.
• Watch has some internal memory to record this data.
• Once you are in contact with your phone, you can sync the data to the app.

Q: What to do if the data is taking too long to sync on the app?

• In order to sync the data to the boAt Wave app, connect the watch Xtend to the media device via the Wave app and go to the app’s homepage, drag down the screen.
• This will start the syncing process and data will be synced to the app.
• Make sure you are in Bluetooth range and watch and Wave app are nearby when you are syncing the data.
• If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.
• Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

Charging & Battery Life

Q: How to charge the smartwatch?

• Attach the magnetic end of the charging cable which comes with the watch package on the charging pad of the watch which is located on the back of the watch and connect the other end which is an USB-A end to a 5V, 2A rated power adapter or power bank or a computer.
• The Watch Xtend’s display would show the charging status and charging percentage while charging.
• Note: If the Watch Xtend is connected to a computer USB port for charging, the speed of charging would be less as the power pushed by the USB port of a computer is less than the 5V 2A rated power adapter.

Q: What to do if the smartwatch is not charging or if the battery life is low?

• ​Check if the charging connector behind the watch is clean and rust free.
• Try cleaning it with an alchohol swab.
• If the problem still persists, kindly replace the product.

Q: ​ How to check battery charge status?

• Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Xtend’s battery.

Q: What are the charging norms and guidelines?

• Before using the Watch Xtend for the first time, please fully charge the smartwatch first.
• Charging through wall adapter – Specs of the adapter: 5V, 2A
• Any other accessories could be used for charging the Watch Xtend as long as the above norms are followed.

Display, Features & Performance

Q: What to do if the user is not able to adjust volume of the music player?

• Open the music player on your phone, select asong which you want to play, and control from music (play/pause/next/previous/volume up down)
• Note 1: Make sure you enable music control from the app first.
• Note 2: Make sure the watch is connected with the app.

Q: Can I adjust the screen brightness and screen out time?

• Step-1: Go to the Menu of the watch.
• Step-2: Inside the menu, select the ‘Setting’ option.
• Step-3: Inside the ‘Setting’ option, select ‘Brightness’ option.
• Step-4: Brightness could be changed as per users required preference. There are three levels of brightness of the screen present in the Watch Xtend.

Q: How to change the watch faces on the device?

• Step-1: Go to the Menu of the watch
• Step-2: Inside the menu, select the ‘Setting’ option
• Step-3: Inside the ‘Setting’ option, scroll down and select the ‘Watch Faces’ option.
• Step-4: Swipe to see all the available watch face options and select your preferred watch face.
• Alternate Step: Long Press on the home screen to switch between the watch faces on the watch Xtend.

Q: Does it have water resistance? Is it good for long-term outdoor use?

• ​Watch Xtend supports 5ATM water resistance which means it is water-resistant to up to 50 meters in depth for 10 minutes. So it is good for shallow-water activities and for long-term outdoor use.
• NoYes

Health, Calling & Microphone

Q: What to do if the smartwatch is not getting call or message notifications?

• Make sure call alert and message alert are enabled from the app.
• Sync the watch after enabling these features
• Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone
• Try uninstalling and installing the boAt Wave app and then start binding process with the watch and check if the issue is still persisting or not.
• Reset the watch and check if the function is working or not.

Q: What to do if unable to record sleep data or records incorrectly?

• Make sure you wear the watch while sleeping in order to track the sleep data.
• Sleep data is estimated by primarily movement. Once you are laid down, watch will take approximately an hour to assume that you have gone to sleep.

Q: What to so if the heart rate monitor is not taking the reading well. What can be the issue?

• Check if the user is having hairs, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.
• Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.​

Q: Why does the watch show the step count even when I am not walking?

• Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

Q: How accurate is the Heart Rate and SpO2 data?

• Watch Xtend does electronic monitoring which is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

Device Troubleshooting & FAQs

Q: What to do if the blood Pressure is not showing accurate data?

• Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.
• General FAQs
• ============
• Technology
• Device Controls
• Water / Dust Protection

Q: What is “Breath” mode in the watch?

• Inside the menu, click on the ‘Breath’ icon while wearing the watch on the wrist.
• Choose your preferred time for breath in and breath out and relax to undergo the breathing exercise.

Q: Does watch Xtend has camera control feature?

• No. Watch Xtend does not have camera control feature.

Q: What is blood Oxygen feature in the watch?

• Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.
• Bring your wrist close to your heart and try to hold the arm still.
• This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen.

Q: What is automatic sports mode?

• You have to enable automatic sports mode from app first.
• Automatic sports mode will automatically recognize if you are walking or running.

Q: Can we see weather updates on the watch?

• Yes. Enable “Weather Forecast” feature from the app to get weather updates for next 3 days.

Q: How do I switch ON Watch Xtend?

• Long press the button located on the right side of the Watch Xtend, it would lead to turning the watch ON.Raise your wrist to wake up the screen of the watch.

Q: How do I switch OFF Watch Xtend?

• While the Watch Xtend is On, go to the setting option in the main menu and then tap on shut down shutdown option, this would lead to turning the watch off.

Q: How do I navigate to the main menu?

• Swiping left on the Watch Xtend’s home screen would lead to opening the menu.

Q: How do I enter into different modes/options?

• While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Watch Xtend.
• There are following mode options on the menu of the Watch Xtend-
• (i) Sport – For tracking the exercises done by the users.
• (ii) Heart Rate – For measuring the heart rate of the users.
• (iii) Blood Oxygen – For Measuring the saturation level of oxygen (spO2) in the user’s blood
• (iv) Blood Pressure – For measuring the blood pressure of the users
• (v) Guided Breathing Mode – For breathing exercise of the users
• (vi) Alarm – To set up alarm for the users
• (vii) Music Control – To control the music from the watch when the users are listening to music
• (vii) Timer – To set up timer for the users when in need
• (viii)Settings – To enter in to the settings of the watch

Q: How do I track the exercises via Sports mode into different modes/options?

• There are 9 different exercises which can be tracked via Sports Mode.
• (i) Run (ii) Walk (iii) Bike (iv) Bike (v) Hike (vi) Climbing (vii) Treadmill (viii)Spinning (ix) Yoga
• Select any one of the exercises before starting that particular exercise.
• Short press side button to start/pause that particular exercise.
• To stop that particular exercise tracking session, long press the side button.​

Q: How can I measure blood oxygen levels?

• Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.
• Bring your wrist close to your heart and try to hold the arm still. This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen.

Q: How can I switch on the breath mode?

• Inside the menu, click on the ‘Breath’ icon while wearing the watch on the wrist.
• Choose your preferred time for breath in and breath out and relax to undergo the breathing exercise.

Q: How can I use ‘Music Control’?

• Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.
• While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.

Q: Can the vibrations be modified on the watch?

• No. You cannot change the intensity or the number of vibrations for any alert.

Q: How many sports mode can be accessed at once?

• There are total 14 sports mode, you can select any of the mode out of 14 at a go

Q: How to check notifications in watch Xtend?

• Swipe down on the home screen of the watch to review the notifications of the connected media device.
• Swipe up to the last page to delete all notifications.

Need More Help?

For additional support and warranty queries, please contact boAt support:

Phone: 022-6918-1920 (9 AM – 7 PM, Closed Sundays & Holidays)

WhatsApp: +91-9667700177 (Available for quick assistance)

Official Support Page: boAt Watch Xtend Support

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