• First, make sure that your phone version is either on Android 7.0 and above or iOS 14.0 and above.
• Download the boAt Crest application from Play Store for Android and App Store for iOS.
• When you open the app, please allow all permissions.
• Register with your mobile number by accepting the terms and conditions.
• You will receive a verification code as an SMS. Enter the verification code in the app.
• Follow the instructions on the app, and you will find the Wave Astra Neo smartwatch in the available device list.
• Click on the WAVEASTRANEO\_XXXX to pair the Wave Astra Neo Smartwatch with your phone.
• This will complete the pairing process, after which the Wave Astra Neo smartwatch will start syncing with the app.
• The smartwatch is unable to connect with the phone
• First, make sure that your phone version is either on Android 7.0 and above or iOS 14.0 and above.
• Download the boAt Crest application from Play Store for Android and App Store for iOS.
• When you open the app, please allow all permissions.
• Register with your mobile number by accepting the terms and conditions.
• You will receive a verification code as an SMS. Enter the verification code in the app.
• Follow the instructions on the app, and you will find the Wave Astra Neo smartwatch in the available device list.
• Click on the WAVEASTRANEO\_XXXX to pair the Wave Astra Neo Smartwatch with your phone.
• This will complete the pairing process, after which the Wave Astra Neo smartwatch will start syncing with the app.
• The smartwatch often disconnects from the watch
• The operational distance for the Bluetooth is 7-10 m.
• It is ideal that the phone and watch are in direct contact with each other.
• If the Bluetooth is still disconnecting, close the app, switch off and switch on the Bluetooth, and start the app again.
• Make sure the app is always running in the background.
• The smartwatch is not charging or if the battery life is low
• Attach the magnetic end of the charging cable to the charging pad on the back of the watch.
• Connect the USB-A end of the cable to a 5V/2A-rated power adapter, power bank, or computer.
• The Wave Astra Neo display should show the charging status and percentage.
• Note that charging via a computer USB port will be slower.
• The charging adapter should be 5V, 2A.
• Fully charge the smartwatch before using it for the first time.
• The data is taking too long to sync to the app.
• To sync the data to the app, go to the app’s homepage and drag down the screen. This will start the syncing process, and data will be synced to the app.
• Make sure you are in Bluetooth range and that your watch and app are nearby when you are syncing the data.
• If the app is taking too long to sync or it gets stuck while syncing, unbind the device from the app and reconnect again.
• If you continue to have data sync issues, please restart your phone and try again.
• The smartwatch is not getting call or message notifications
• Make sure call alert and message alert are enabled from the app.
• Sync the watch after enabling these features.
• Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone.
• Try uninstalling and installing the boAt Crest and then start the binding process with the watch and check whether the issue is persisting or not.
• Reset the watch and check whether the function is working or not.
• I cannot control music from the watch
• Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)
• Note 1: Make sure you enable music control from the app first.
• Note 2: Make sure the watch is connected with the app.
• The lift up/wake up gesture not responding
• We have designed the watch so that the display is active on a slight flick of the wrist.
• The tracker may take a second or two to light up the screen.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.
• I cannot to see the sleep data on the watch
• Short press the side button to reach the menu.
• Go to sleep then view sleep record.
• To see the detailed sleep pattern, sync your watch with the app.
• The heart rate monitor is not taking the reading well
• Check if the user has hair, a tattoo, skin complexion, or scarring, as this might affect the readings.
• Wearing the watch too loosely or too tightly might also affect the readings.
• Check if the heart rate sensor (on the bottom of the watch) is glowing green; if working properly, it should glow green.
• Check if the device was not subject to any mishandling, broken wires, or exposed to hazards like fire and liquid.
• The heart rate, spO2, are not showing accurate data
• SpO2 and heart rate monitoring are only for reference.
• Data may not match with the medical equipment.
• This watch is not medical equipment.
• The watch show the step count even when I am not walking
• Your watch is tracking the movement of your wrist.
• If you are doing something that requires a lot of hand movement, then the step count can be affected.
• I cannot set watch face from the app
• To access watch faces from the app, users should log in to the app first.
• General FAQs
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• Device Controls
• Product Features
• Water / Dust Protection