Solution: Check volume levels on both the headset and your connected device:

1. Check the volume wheel/slider on the headphones
2. Check Windows/Mac system volume settings
3. Check application volume settings (media player, browser, etc.)
4. Check if audio is muted in playback devices
5. Verify headphones are set as default playback device
6. Restart the application if volume remains low

Solution: The headset might not be set as the default device. Follow these steps:

1. Right-click the Sound icon in the system tray
2. Select Playback Devices
3. If headphones are not listed:
   • Right-click in empty space
   • Check “Show Disabled Devices”
   • Now you should see the headset listed
4. Select “BassHeads 901 Pro” from the list
5. Right-click and select “Set as Default Device“
6. Click “Apply” then “OK”
7. Your headphones should now be detected and working

Note for Third-Party Apps: If you’re using applications like Zoom, Skype, Discord, etc., make sure you have also selected “BassHeads 901 Pro” in that application’s audio settings for both Microphone and Audio Output.

1. Try a different USB port on your computer
2. Try the headphones on a different computer if possible
3. Check USB cable for damage or fraying
4. Restart your computer and reconnect
5. Update your audio drivers (check device manufacturer website)
6. Disable other USB audio devices temporarily

The BassHeads 901 Pro has a 1.5 meter (approximately 5 feet) USB Type-A cable, providing adequate length for most desktop and laptop setups.

Yes, the BassHeads 901 Pro is fully compatible with Mac computers. Simply connect the USB cable and set it as the default output device in System Preferences → Sound.

Yes! The 40mm drivers and 98dB sensitivity make the BassHeads 901 Pro excellent for gaming. The powerful bass and clear audio are perfect for immersive gaming experiences.

The BassHeads 901 Pro requires a USB Type-A port, which is typically found on computers. For smartphones, you would need a USB-C to USB-A adapter (for most modern phones). Check your phone’s port type first.

The built-in microphone is available whenever the headphones are connected. You can mute it in your audio settings or application settings for privacy when not in use.

The BassHeads 901 Pro has powerful hardware-tuned bass built in. You can further adjust bass using equalizer settings in your media player or system audio settings if desired.