boAt Protec Neo
Complete FAQ & Troubleshooting Guide
AMOLED, 2.5D Screen Display | BLE 5.3 Bluetooth Wireless | IP68 Water Resistance
Information compiled and verified from the official boAt Protec Neo support page.
AMOLED, 2.5D
Screen Display
BLE 5.3
Bluetooth Wireless
IP68
Water Resistance
About the Protec Neo
Discover the perfect blend of cutting-edge technology and stylish design with Protec Neo. Featuring a dynamic user interface and a premium metal build, this smartwatch offers an array of health features, navigation capabilities, and innovative QR sharing with its unique QR tray.
Technical Specifications
| Specification | Details |
|---|---|
| Model | Protec Neo |
| Bluetooth Version | BLE 5.3 |
| Working Time | Up to 7 days (Based on the Usage) |
| Stand by Time | 30 Days |
| Screen Type | AMOLED, 2.5D Glass |
| Screen Size | 1.43 inch |
| Screen Resolution | 466X466 |
| Battery Capacity | 300 mAh |
| Water Resistance | IP68 |
| Sensors | Heart-Rate Sensor, Blood Oxygen Sensor, 3 Axis G-Sensor |
| Other Modes | Breathe Training Mode, Steps Monitor, daily activity tracker, sleep monitoring |
| Others Feature | Bluetooth calling, voice assistant, music and camera control, QR Code tray, Turn-by-Turn Navigation, SOS |
| Wrist Band Material | Silicon, Magnetic Silicon, Metal |
| Watch Bottom Material | Plastic |
| Watch Middle Frame | Aluminum Alloy |
| Android and iOS Version | Android 8.0 and above & iOS 4.4 and above |
Frequently Asked Questions & Troubleshooting Guide
Setup, Bluetooth & Connectivity
Q: How to install the App?
• Via QR Code Scanning:
• Find the QR code on the product manual of Protec Neo for installing the boAt Crest App on your device.
• Open the QR Code Scanner app on your device and scan the code present on the user manual as well as inside the watch settings.
• Thereafter, follow the on-screen instructions to install the boAt Crest app on your device.
• Via Searching the app on Google Play or Apple Play Store:
• On Google Play or the Apple App Store, in the search bar, type ‘boAt Crest’ and enter search.
• You will see the boAt Crest app in the search result list.
• Click on the install button to install the boAt Crest app on your media device.
Q: How to connect the device with the App?
• First, make sure that your phone version is either on Android 7.0 and above or iOS 12 and above.
• Download the boAt Crest application from Play Store (Android) and AppStore (iOS).
• When you open the app, please allow all permissions.
• Register with your mobile number by accepting the terms and conditions.
• You will receive a verification code as an SMS; enter the verification code in the app.
• Follow the instructions on the App and you will find Protec Neo smartwatch in the available device list.
• Click on the ProtecNeo\_XXXX to pair the Smartwatch with your phone.
• This will complete the pairing process after which the smartwatch will start syncing with the app.
Q: How to enable Bluetooth calling on the app?
• Turn the device’s Bluetooth on and bring your smartwatch closer to the device. If this doesn’t work check the following functionality:
• Enable Contact Sharing: Open Crest App > BT Calling > Connect your watch ProtecNeo\_XXXX > Enable Contact Sharing
• Enable Notifications: Open Crest app > Settings > Turn on Call Notifications
Q: How to sync the data with the smart watch?
• Your smartwatch’s data is automatically synced when you open the boAt Crest app. This may take a few seconds.
• For manual syncing, go to the app and click on “Tap to Sync” to trigger immediate data transfer. If this doesn’t work –
• Open the Crest app and keep the watch within Bluetooth range, i.e., less than 10 metres.
• Ensure the Bluetooth and GPS are enabled on your phone.
• Allow the app to run in the background.
Q: What permissions are needed for proper syncing?
• General permissions are needed on Android and iOS devices as below:
• On Android:
• Go to Settings > Apps > Crest > Permissions
• Enable permissions for Location, Contacts, Phone, and Notifications.
• On iOS:
• Go to Settings > Privacy
• Grant access to the Crest app for relevant permissions like Bluetooth and Notifications.
Q: How to log out from the app?
• Open the boAt Crest app.
• Tap on your profile icon located at the top-right corner of the home screen.
• Scroll down and tap “Log Out”.
• Confirm the logout action in the pop-up prompt.
Q: What happens when I log out of the app?
• Your smartwatch will be disconnected from your phone.
• The watch will stop syncing data with the app.
• You will stop receiving notifications on the watch.
• To regain access, you will need to log in again with your connected account (e.g., Google or email) and verify with a one-time password (OTP).
Q: How to check the cricket scores on the app?
• Follow the steps mentioned below to check the live cricket scores using the Crest app:
• Swipe up on the home screen to view live scores.
• Open the boAt Crest app and go to the “My Watch” section.
• Tap on “Sports Score”.
• Select “Enable” to activate live score updates on your watch.
• Turn on “Enable Score Push to Watch” for real-time updates.
• You can also enable “Vibration Alert” for score notifications.
• Now open Settings: Choose Cricket >> Then choose match type – T20 or ODI, and set your preferred update interval.
• Note:
• Alternatively, you can also choose a football score. Tap on “Get Score Update” to receive updates every 15 minutes.
• Enabling Vibration Alert may lead to increased battery consumption on the watch.
Q: Can I use the watch out of range of my phone’s Bluetooth?
• Yes, step counting, heart rate monitoring, calorie count and sports modes can be recorded directly on your watch while your phone is not connected.
• The watch has some internal memory to record this data.
• Once you are in contact with your phone, you can sync the data to the app.
Charging & Battery Life
Q: How to Power On the watch?
• Long press side button of the Watch Protec Neo, it would lead to turning the watch On.
• Raise your wrist to wake up the screen of the watch
Q: How to Power Off the watch?
• While the Watch Protec Neo is on, long press the side button, then tap on the ‘Power Off’ option to shut down the watch.
Q: How to charge the watch?
• Attach the magnetic end of the charging cable which comes with the watch package on the charging pad of the watch which is located on the back of the watch and connect the other end which is an USB-A end to a 5V, 2A rated power adapter or power bank or a computer.
• Watch Protec Neo’s display would show the charging status and charging percentage while charging.
• Note: If Watch Protec Neo is connected to a computer USB port for charging, the speed of charging would be less as the power pushed by the USB port of a computer is less than the 5V 2A rated power adapter
Q: What are the charging norms and guidelines?
• Before using Chrome Ivory for the first time, please fully charge the smartwatch first.
• Charging through wall adapter – Specs of the adapter: 5V/2A
• Any other accessory can be used for charging Chrome Ivory as long as the above norms are followed.
Display, Features & Performance
Q: How to select the watch face?
• Go to settings > Tap on watch faces feature to change your watch face. Alternatively, you can long press the home screen to switch between the watch faces.
• There are various default watch faces available on the watch.
Q: How to control the screen brightness?
• Go to the Menu of the watch
• Inside the menu, select the ‘Setting’ option
• Inside the ‘Setting’ option, select ‘Brightness’ option.
• Brightness could be changed as per users required preference. There are three levels of brightness of the screen present in the Watch Protec Neo
Q: How to customize the watch face with my own image?
• Users can upload a custom watch face with images from their device. Follow the instructions to update the custom watch face mentioned below:
• Open the boAt Crest app.
• Go to the “My Watch” section.
• Here the option to “Change Watch Face” is available.
• Go to my creation and click on “Create a watch face”.
• Select a background ‘Image’ from your gallery.
• Choose the parameters you wish to add to the selected background:
• Time
• Date
• Steps
• Distance
• Calories
• Heart Rate
• Battery
• Finally, click on the “Update on the watch” to get the watch face updated.
• Note: Depending on the selected watch face’s size and resolution, this may take up to 2 minutes.
Health, Calling & Microphone
Q: How to set the daily step target?
• Open the ‘boAt Crest’ app and you will find “More” on the lower right-hand side on the homepage of the app.
• Click on it and go to Settings > My goals.
• Tap on the Steps Goal option. You can set your daily step targets in Steps Goals.
• Note: The steps can also be modified later according to your convenience.
Q: How to track the heart rate?
• From the watch home screen >> Swipe right to reach the ‘Heart Rate’ icon >> Tap on Heart Rate >> Your HR measurement will get started, stay still while HR measurement is in progress and you can see the HR value on the screen.
Q: How to measure the blood oxygen level (Spo2)?
• Post your measurement, please sync the SpO2 values to your boAt Crest app.
Q: How to dial number to make a phone call?
• Go to call option in the main menu> click on dialer > Use a dialer to dial any number from the watch.
Q: How to make an emergency call (SOS)?
• Rotate the side button to navigate through the main menu and long-press the side button to make an SOS call.
Q: How to add someone as a Fitness Buddy?
• To add a fitness buddy:
• Open the Crest App
• Go to My Buddies
• Tap on Add Buddies
• Select a contact from your list
• An invite will be sent automatically
• Once they accept, they’ll be added to your Fitness Buddies list.
Q: How to remove a Fitness Buddy?
• Go to My Buddies
• Tap on the name of the person you want to remove
• Select Remove Buddy
• They will be removed from your buddy list and won’t have access to your fitness updates.
Device Troubleshooting & FAQs
Q: How to access the main menu?
• Short pressing the side button from the home screen would lead to opening the menu.
Q: How to access the shortcut menu?
• Right or left swipe on the home page would lead to shortcut menu
• There are 13 functions in the shortcut menu- QR Tray, Sports score, Camera control, Music control, weather, activities, breath exercise, sleep, stress, SpO2, steps, and Heart Rate. Alternatively, you can swipe right to go back to previous tab
Q: How to check the notifications?
• Swipe up on the home screen of the watch to review the notifications of the connected media device.
Q: How to track the exercises through sports mode?
• There are multiple sports modes available in the watch like Walking, treadmill, Running, Badminton, Football, Basketball, Tennis, Yoga, Dancing, Cycling, Indoor Cycling, etc.
• You can also add or replace the activities according to your preference. There are multiple activity modes.
• Select any one of the exercises before starting that exercise.
• Short press the side button or swipe right to pause or stop the activity.
Q: How to control the music?
• Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.
• While listening to the music, users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.
• Note: This feature might not work for some of the music apps with different control protocols.
Q: How to access the camera control feature?
• Inside the menu, click on the ‘Camera’ icon on the watch to access the remote camera on the Watch Protec Neo Watch
• Click again on the camera icon to open the camera app on the media device.
Q: How to enable Breathing mode?
• Tap the Breath Exercises icon to regulate your breathing through guided breathing exercises. You can also set the duration of the exercise.
Q: What are the QR Tray features in my smart watch?
• You can transfer the QR code of metro ticket/pass, bus pass, UPI, social apps, and more into the smartwatch by adding the QR code in the boAt crest app. To add the QR code follow these steps:
• Click on “QR Tray” option in the boAt Crest app.
• To add a QR code, capture a screenshot of the QR code of the app you want to include.
• After this, you’ll be able to find a collection of QR codes in the smartwatch under the QR Tray feature. Select the QR code you want to be scanned.
Q: How to update the UPI payment QR code on my watch?
• Go to “Settings” from the main menu and click on “Watch Features”.
• Click on the “QR Tray” option to upload a QR code.
• Upload the QR code from your phone.
• Select any one from these categories: Payment/Movie/Others.
• Enter the name of the QR code at “Name this QR code”.
• Click on “Save & Push to Watch”.
• The QR code will appear on your smartwatch.
• Swipe left on the home screen to view the QR code on the watch.
• Note: Double tap the watch screen to change the brightness level in case the QR code scanner doesn’t work.
Q: What is breath mode?
• Breath mode guides you through slow breathing exercises to help relax your mind and reduce stress.
Q: What are the different modes / options available on the watch? How to access them?
• While the user is inside the menu, tapping the several icons would lead to entering the different modes on Watch Protec Neo. There are following mode options on the menu for the Watch Protec Neo –
• Sports – For tracking the exercises done by the users.
• Heart Rate – For measuring the heart rate of the users.
• Blood Oxygen – For Measuring the saturation level of oxygen (SpO2) in the user’s blood.
• Breath Exercise – For breathing exercise of the users.
• Alarm – To set up alarm for the users.
• Music Control – To control the music from the watch when the users are listening to music. Note: This feature might not work for some of the music apps with different control protocols.
• Timer – To set up timer for the users when in need.
• Settings – To enter into the settings of the watch.
Q: There are green and red lights blinking on the bottom side of the watch. What are those for?
• The green lights are used to monitor your heart rate. There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information.
• Red light is a blood oxygen sensor.
Q: What is stress mode?
• Stress mode measures your stress level using heart rate data to help you understand and manage your stress.
Q: Is the smart watch water proof?
• No, the smartwatch is not waterproof. It has an IP68 water-resistant rating, which means it can handle sweat, light splashes, and minor moisture. However, it should not be exposed to liquids or submerged in water.
• NoYes
Need More Help?
For additional support and warranty queries, please contact boAt support:
Phone: 022-6918-1920 (9 AM – 7 PM, Closed Sundays & Holidays)
WhatsApp: +91-9667700177 (Available for quick assistance)
Official Support Page: boAt Protec Neo Support