boAt Ultima Summit
Complete FAQ & Troubleshooting Guide
AMOLED Displ Screen Display | BLE 5.3 Bluetooth Wireless | IP68 Water Resistance
Information compiled and verified from the official boAt Ultima Summit support page.
AMOLED Displ
Screen Display
BLE 5.3
Bluetooth Wireless
IP68
Water Resistance
About the Ultima Summit
Step into the future with Ultima Summit, the smartwatch designed to empower your lifestyle. With an immersive 1.43” AMOLED display, Advanced Bluetooth Calling, and Emergency SOS, stay connected, safe, and in control—wherever life takes you.
Technical Specifications
| Specification | Details |
|---|---|
| Model | Ultima Summit |
| Bluetooth Version | BLE 5.3 |
| Working Time | Up to 10 Days |
| Standby Time | 30 Days |
| Screen Type | AMOLED Display |
| Screen Size | 1.43 inches |
| Screen Resolution | 466X466 |
| Battery Capacity | 300 mAh |
| Water Resistance | IP68 |
| Sensors | Heart-Rate Sensor and Blood Oxygen Sensor (SpO2) |
| Wrist Band Material | Silicon, Metal |
| Watch Bottom Material | Plastic |
| Watch Middle Frame | Metal Coated |
| Android and iOS Version | Android 7.0 and above & iOS 14.0 and above |
Frequently Asked Questions & Troubleshooting Guide
Setup, Bluetooth & Connectivity
Q: How to install the App?
• Via QR Code Scanning:
• Find the QR code on the product manual of Ultima Summit for installing the boAt Crest App on your device.
• Open the QR Code Scanner app on your device and scan the code present on the user manual as well as inside the watch settings.
• Thereafter, follow the on-screen instructions to install the boAt Crest app on your device.
• Via Searching the app on Google Play or Apple Play Store:
• On Google Play or the Apple App Store, in the search bar, type ‘boAt Crest’ and enter search.
• You will see the boAt Crest app in the search result list.
• Click on the install button to install the boAt Crest app on your media device.
Q: How to connect the device with the App?
• First, make sure that your phone OS is either Android 7.0 and above or iOS 12.0 and above.
• Download the boAt Crest app from the Play Store for Android devices and the App Store for iOS devices.
• When you open the app, please allow all permissions.
• Register with your mobile number by accepting the Terms and Conditions.
• You will receive a verification code as an SMS; enter the verification code in the app.
• Follow the instructions on the app and you will find Ultima Summit smartwatch in the available devices list.
• Click on ULTIMASUMMIT\_XXXX to pair the Ultima Summit Smartwatch with your phone.
• This will complete the pairing process after which the Ultima Summit smartwatch will start syncing with the app.
• The smartwatch is unable to connect with the phone
• First, make sure that your phone OS is either Android 7.0 and above or iOS 12.0 and above.
• Download the boAt Crest app from the Play Store for Android devices and the App Store for iOS devices.
• When you open the app, please allow all permissions.
• Register with your mobile number by accepting the Terms and Conditions.
• You will receive a verification code as an SMS; enter the verification code in the app.
• Follow the instructions on the app and you will find Ultima Summit smartwatch in the available devices list.
• Click on ULTIMASUMMIT\_XXXX to pair the Ultima Summit Smartwatch with your phone.
• This will complete the pairing process after which the Ultima Summit smartwatch will start syncing with the app.
• The smartwatch often disconnects from the watch
• The operational distance for Bluetooth is 7-10 m.
• It is ideal that a phone and watch are in direct contact with each other.
• If Bluetooth is still disconnecting, close the app, switch off and on Bluetooth, and start the app again.
• Make sure the app is running in the background.
• The smartwatch does not connect automatically
• Go to the “More > Help & Feedback > Troubleshoot Connectivity” section in-app and select all the three options & tap on the troubleshoot button.
• Now go to the App home screen & the watch should connect automatically.
• Alternatively, you can click on the question mark (?) icon on the top right to access Troubleshoot Connectivity option as well & follow the rest as mentioned above.
• If the problem persists, toggle your phone Bluetooth or Close the App and Try Again.
• If this still does not work, please restart the phone and try to connect again.
• For iOS users: Please go to the Phone Bluetooth Screen and tap on the “i” icon against the watch name. Forget the device and relaunch your app; there should be a pop-up message to pair the watch. Tap on the pair option.
• The smartwatch is not charging or if the battery life is low
• Attach the magnetic end of the charging cable, which comes with the watch package, to the charging pad of the watch located on the back of the watch.
• Connect the other end of the cable which is a USB-A end to a 5V/2A rated power adapter power bank or a computer.
• Ultima Summit’s display will show the charging status and charging percentage while charging.
• Note: If Ultima Summit is connected to a computer USB port for charging, the speed of charging will be less as the power pushed by the USB port of a computer is less than a 5V/2A rated power adapter.
• Before using Ultima Summit for the first time, please fully charge the smartwatch first.
• Charging through wall adapter – Specs of the adapter: 5V/2A.
• Any other accessory can be used for charging Ultima Summit if the above norms are followed.
• The new watch face is not updating on the watch
• Uploading a Watch Face using the Crest App:
• Open the boAt crest app.
• Go to the “My Watch” section.
• The option to “Change watch Face” is available here.
• Go to my creation and click on “Create a watch face”.
• Select a background ‘Image’ from your gallery.
• Choose what other parameters that you wish to add to the selected background: Time, Date, Steps, Distance, Calories, Heart Rate, and Battery.
• Finally, click on the “Update on the watch” to get the watch face updated. Note: Depending on the selected watch face’s size and resolution, this may take up to 2 minutes.
• Changing the default watch face using the watch:
• Using the Power Button: Rotate the side button to change the default watch face from the available options.
• Long press on Watch’s home screen: User can also long press the home screen to change the available default watch faces.
• There are 6 default watch faces available on the watch.
• Data is taking too long to sync to the app
• To sync the data to the app, go to the app’s homepage and drag down the screen. This will start the syncing process, and data will be synced to the app.
• Make sure you are in Bluetooth range and that your watch and app are nearby when you are syncing the data.
• If the app is taking too long to sync or it gets stuck while syncing, unbind the device from the app and reconnect again.
• If you continue to have data sync issues, please restart your phone and try again.
• The smartwatch is not getting call or message notifications
• Make sure call alert and message alert are enabled from the app.
• Sync the watch after enabling these features.
• Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone.
• Try uninstalling and installing the boAt Crest and then start the binding process with the watch and check whether the issue is persisting or not.
• Reset the watch and check whether the function is working or not.
• I cannot control music from the watch
• Open the music player on your phone, select a song which you want to play, and control from music (play/pause/next/previous/volume up down)
• Note 1: Make sure you enable music control from the app first.
• Note 2: Make sure the watch is connected with the app.
• The lift-up/ wake up gesture not responding
• We have designed the watch so that the display is active on a slight flick of the wrist.
• The tracker may take a second or two to light up the screen.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.
• Facing an issue with the Phone Finder. The sound does not come, nor does the camera flash work
• Please make sure that the sound is turned to maximum on the phone (for phone ringing) and camera permission is allowed, which is required for the flashlight to work.
• If there is any alert slider, make sure it is set to ringing mode for the sound to be heard.
• I cannot to see the sleep data on the watch
• Short press the side button >> sleep >> view sleep record.
• To see the detailed sleep pattern, sync your watch with the app
• The heart rate monitor is not taking the reading well
• Check if the user has hair, a tattoo, skin complexion, or scarring; wearing the watch too loosely or too tightly might affect the readings.
• Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly, the sensor should glow in green colour.
• Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid.
• The heart rate, spO2, are not showing accurate data
• SpO2 and heart rate monitoring are only for reference.
• Data may not match with the medical equipment.
• This watch is not medical equipment.
• The watch show the step count even when I am not walking
• Your watch is tracking the movement of your wrist.
• If you are doing something that requires a lot of hand movement, then the step count can be affected.
• I am not able to set watch face from the app
• To access watch faces from the app, users should log in to the app first.
• General FAQs
• ============
• Device Controls
• Product Features
• Water / Dust Protection
Q: What permissions are needed for proper syncing?
• It is necessary to accept and agree to all the terms and permissions, including the location services.
• All permissions should be allowed when opening the app.
Q: Can I use the watch out of range of my phone’s Bluetooth?
• Yes, step counting, heart rate monitoring, calorie counting and sports modes can be recorded directly on your watch while your phone is not connected.
• The watch has some internal memory to record this data.
• Once you are in contact with your phone, you can sync the data to the app.
Charging & Battery Life
Q: How to Power On the watch?
• To restart or turn the watch on/off, long press the side button for 3-5 seconds.
• Raise your wrist to wake up the screen of the watch.
Q: How to Power Off the watch?
• While Ultima Summit is on, long press the side button to use the shutdown/power off option. This would lead to the watch turning off
Display, Features & Performance
Q: How to select the watch face?
• Method 1: Using the Power Button : Rotate the side button to change the default watch face from the available options.
• Method 2: Long Press on the Home Screen: Long press on Watch’s home screen: User can also long press the home screen to change the available default watch faces.
Q: How to change the watch faces on the device?
• There are 6 default watch faces available on the watch.
• Go to Settings > Watch Faces. Under the Watch Faces option, select the watch face you want to set on your watch & click apply.
• Alternatively, long press on the watch home screen to view or switch between the default watch faces; select add your preferred watch face.
Q: How to control the screen brightness?
• Go to the Menu of the watch.
• Inside the menu, select the ‘Settings’ option.
• Inside the ‘Settings’ option, select ‘Brightness’ option.
• Brightness of the watch screen can be changed as per the user’s preference using the slider. Slide the bar upwards to increase the brightness and slide it down to reduce the brightness
Q: How to customize the watch face with my own image?
• Users can upload a custom watch face with images from their device.
• Open the boAt crest app >> Go to the “My Watch” section >> “Change watch Face” >> my creation and click on “Create a watch face”.
• Select a background ‘Image’ from your gallery.
• Choose the parameters to add to the background (Time, Date, Steps, Distance, Calories, Heart Rate, Battery).
• Click on “Update on the watch”.
Health, Calling & Microphone
Q: How to set the daily step target?
• Open the ‘boAt Crest’ app.
• Go to Profile >> My goals.
• Tap on the ‘Edit’ option in the Step Goal card.
• You can set your daily step target in the ‘Your Steps Goal’ section and tap on ‘Update Steps Goal’ to update the step target. Note: The steps can also be modified later according to your convenience.
Q: How to track the heart rate?
• From the watch home screen, >> Swipe left or right to reach the ‘Heart Rate’ icon >> Tap on Heart Rate.
• Your heart rate measurement will get started, stay still while HEART RATE measurement is in progress, and you can see the heart rate value on the screen.
Device Troubleshooting & FAQs
Q: How to access the main menu?
• Swipe right from the home screen to open various modes.
Q: How to access the shortcut menu?
• Swipe down on the home screen for the shortcut menu.
• The functions in the shortcut menu include: DND, Settings, App QR Code, Brightness, Alarm, Always On Display, and Bluetooth Calling.
Q: How to check notifications?
• Swipe up on the home screen of the watch to review the notifications of the connected media device.
Q: What are the different modes / options available on the watch? How to access them?
• While the user is inside the menu, tapping the several icons would lead to entering the different modes on Ultima Summit. There are the following mode options on the menu of Ultima Summit:
• Steps: For tracking daily activities like step count, distance travelled, etc.
• Activity: This feature allows the user to check the step count, calories burnt, and distance covered.
• Sleep Monitor: For reviewing the user’s sleep data for the previous night
• Stress: This is used to measure the stress level of the user
• Breathe Exercise: For breathing exercise of the users.
• Weather: To get the weather forecast and updates on the go
• Calendar: For users to check their schedule and upcoming events.
• Music: For users to conveniently listen to their favorite tunes
• SpO2: For users to measure blood oxygen levels, which can help you understand your respiratory health
Q: How to track the exercises through sports mode?
• There are multiple default activities on the watch. You can also add or replace the activities according to your preference using the boAt Crest app.
• Tap on any workout mode to start, and the watch will start recording the duration of the activity.
• Press the lower side button or swipe right to pause or stop the activity. The activity will not be recorded if it is less than 3 minutes duration.
Q: How to measure the blood oxygen level?
• You can measure it on the watch. A user can view the details on the app
• Swipe left from the watch home screen >> Go to SPO2>> Tap measure.
• Post your measurement, Please sync the SPO2 values to your boAt Crest app
• The user can view the details on the app.
Q: How to control the music?
• Inside the menu, click on the ‘Music Control’ icon on the watch to enter the music control feature.
• While listening to music, users can play, pause, move back to the previous track, jump forward to the next track and control the volume of the music.
• Note: This feature might not work for some of the music apps with different control protocols.
Q: How to access the camera control feature?
• Inside the menu, click on the ‘Camera Control’ icon on the watch to access the remote camera.
• Click again on the camera icon to open the camera app on the media device. Note: Turn the camera on from your phone to use this feature.
Q: What is Breathe mode?
• It is a feature available on the watch where users can use it to do breathing exercises.
• This feature will allow users to monitor and rate the quality of breathing.
• Click on the breath exercises icon to regulate your breathing by doing breathing exercises.
• You can set the time and intensity level of the exercise
Q: Does the watch have a camera control feature?
• Yes, Ultima Summit does have a camera feature.
Q: Can I set goals in sports mode?
• Yes, users can set individual goals for every sports mode.
Q: Can we set a background image on the watch?
• Users can also set the background image to any selected watch face from the app.
Q: There are green and red lights blinking on the bottom side of the watch. What are those for?
• The green lights are used to monitor your heart rate.
• There is an optical sensor that detects the passage of the blood and then estimates the heart rate based on that information.
• Red light is the blood oxygen sensor.
Q: What is stress mode on a watch?
• Your stress can be recorded according to the heart rate variability.
• The levels are: 1-29 % relax; 30-59% normal; 60-79% medium; 80-99% high.
Q: Is the watch water proof?
• The water resistance level of the Ultima Summit smartwatch is IP68.
• NoYes
Need More Help?
For additional support and warranty queries, please contact boAt support:
Phone: 022-6918-1920 (9 AM – 7 PM, Closed Sundays & Holidays)
WhatsApp: +91-9667700177 (Available for quick assistance)
Official Support Page: boAt Ultima Summit Support